Lisa Rondeau Email & Phone Number

Providence, Ri, Us

• Cultivated an atmosphere of continuous improvement by coordinating closely with leadership to assist in developing and improving taxation forms and instructions.• Monitored and approved software packages from vendors to ensure adherence to RI legal and regulatory requirements for the upcoming tax cycle.• Reviewed and analyzed taxpayers’ and entities’ returns that included 13 tax credits; and ensured returns met requirements set forth by the RI Commerce Corporation for obtaining available credits. • Enhanced engagement and awareness by developing new content and managing the organization’s website.• Captured businesses that were a part of the traditional TIF program by monitoring and data capturing businesses, while remaining steadfastly up to date with the ever-evolving regulatory framework.

• Fostered an environment of voluntary compliance with state tax laws by interviewing tax payers remotely and in-person, while serving as a Revenue Officer. • Facilitated the collection of delinquent taxes while entering delinquent filings; and determined and verified that businesses were in good standing with current regulations by conducting rigorous audits. • Empowered new colleagues by training and coaching them while helping them review and understand tax returns and regulatory guidelines. • Augmented the decisional process by researching and reviewing business bankruptcy legal documents and cases to determine if states had claims to submit.• Managed and created bankruptcy cases in STAARS; and submitted bankruptcy claims and supporting documentation on behalf of the state.

• Maintained accountability for performing a range of general accounting activities, such as general ledger preparation and processing accounting records.• Researched general ledger or subsidiary system activity, while maintaining the general ledger.• Mitigated operational risks by ensuring the timely, accurate reconciliation of global operations.• Forged relationships with multiple internal business partners to verify discrepancies.

• Maintained accountability for creating and managing a database of talent and venues while assisting with daily bookkeeping, including accounts receivable.• Managed and created Invoices; and created public relation profiles and media packages for upcoming events.• Enhanced revenue by developing lucrative sponsorships while contacting companies to file forms for events across multiple states.

• Began journey with the retail giant as a Brand Ambassador which entailed performing shipment and transfer processing and receiving while steadfastly demonstrating a customer-first mindset. • Promoted to Acting Lead (Nov. 2014) then Supervisor (Nov. 2015) due to exceptional performance in leading and inspiring teammates to deliver consistently best-in-class customer service.• Maintained responsibility for interviewing and hiring new Brand Ambassadors; and organized weekly schedules.• Enhanced profitability by monitoring sales to adjust labor for optimal results; and maintained accountability for leading, training, and developing a high-performing team of 20 professionals. • Drove and improved productivity while enabling teams to achieve financial, revenue, and expense targets through regular feedback and support. • Spearheaded and led the bi-weekly intake of 400-1,000 units of merchandise while steadfastly exhibiting a combination of time management, planning, and prioritization skills.

• Maintained responsibility for the timely, accurate reconciliation of CVS physical inventories, while ensuring the store was properly charged/credited during the inventory period.• Augmented the decisional process by routinely modifying the book balance to correctly depict shrink results.• Spearheaded and identified discrepancies affecting the outcome of the reconciliation in coordination with store-level management as needed.

San Francisco, Ca, Us

• Maintained responsibility for demonstrating knowledge and love of the brand while ensuring each customer had an exciting, enjoyable experience. • Delivered a positive, customer-driven attitude to every interaction through a unique blend of interpersonal and communication skills.

Castle Hill, New South Wales, Au

• Empowered a small, high-performing team of 7 associates by training and coaching them; and monitored performance and provided input on employee raises. • Improved teamwide performance through the creation and implementation of a new training and onboarding program for new hires.• Enhanced revenue and profitability by routinely capitalizing on opportunities to upsell products with an eye on value added, while providing best-in-class customer service and loyalty.

Bachelor'S Degree, Accounting

Associate'S Degree, Marketing

Bachelor'S Degree, Finance And Financial Management Services