Lisa Rondeau Email & Phone Number

Providence, RI, US

• Cultivated an atmosphere of continuous improvement by coordinating closely with leadership to assist in developing and improving taxation forms and instructions.
• Monitored and approved software packages from vendors to ensure adherence to RI legal and regulatory requirements for the upcoming tax cycle.
• Reviewed and analyzed taxpayers’ and entities’ returns that included 13 tax credits; and ensured returns met requirements set forth by the RI Commerce Corporation for obtaining available credits.
• Enhanced engagement and awareness by developing new content and managing the organization’s website.
• Captured businesses that were a part of the traditional TIF program by monitoring and data capturing businesses, while remaining steadfastly up to date with the ever-evolving regulatory framework.

• Fostered an environment of voluntary compliance with state tax laws by interviewing tax payers remotely and in-person, while serving as a Revenue Officer.
• Facilitated the collection of delinquent taxes while entering delinquent filings; and determined and verified that businesses were in good standing with current regulations by conducting rigorous audits.
• Empowered new colleagues by training and coaching them while helping them review and understand tax returns and regulatory guidelines.
• Augmented the decisional process by researching and reviewing business bankruptcy legal documents and cases to determine if states had claims to submit.
• Managed and created bankruptcy cases in STAARS; and submitted bankruptcy claims and supporting documentation on behalf of the state.

• Maintained accountability for performing a range of general accounting activities, such as general ledger preparation and processing accounting records.
• Researched general ledger or subsidiary system activity, while maintaining the general ledger.
• Mitigated operational risks by ensuring the timely, accurate reconciliation of global operations.
• Forged relationships with multiple internal business partners to verify discrepancies.

• Maintained accountability for creating and managing a database of talent and venues while assisting with daily bookkeeping, including accounts receivable.
• Managed and created Invoices; and created public relation profiles and media packages for upcoming events.
• Enhanced revenue by developing lucrative sponsorships while contacting companies to file forms for events across multiple states.

• Began journey with the retail giant as a Brand Ambassador which entailed performing shipment and transfer processing and receiving while steadfastly demonstrating a customer-first mindset.
• Promoted to Acting Lead (Nov. 2014) then Supervisor (Nov. 2015) due to exceptional performance in leading and inspiring teammates to deliver consistently best-in-class customer service.
• Maintained responsibility for interviewing and hiring new Brand Ambassadors; and organized weekly schedules.
• Enhanced profitability by monitoring sales to adjust labor for optimal results; and maintained accountability for leading, training, and developing a high-performing team of 20 professionals.
• Drove and improved productivity while enabling teams to achieve financial, revenue, and expense targets through regular feedback and support.
• Spearheaded and led the bi-weekly intake of 400-1,000 units of merchandise while steadfastly exhibiting a combination of time management, planning, and prioritization skills.

• Maintained responsibility for the timely, accurate reconciliation of CVS physical inventories, while ensuring the store was properly charged/credited during the inventory period.
• Augmented the decisional process by routinely modifying the book balance to correctly depict shrink results.
• Spearheaded and identified discrepancies affecting the outcome of the reconciliation in coordination with store-level management as needed.

San Francisco, CA, US

• Maintained responsibility for demonstrating knowledge and love of the brand while ensuring each customer had an exciting, enjoyable experience.
• Delivered a positive, customer-driven attitude to every interaction through a unique blend of interpersonal and communication skills.

Castle Hill, New South Wales, AU

• Empowered a small, high-performing team of 7 associates by training and coaching them; and monitored performance and provided input on employee raises.
• Improved teamwide performance through the creation and implementation of a new training and onboarding program for new hires.
• Enhanced revenue and profitability by routinely capitalizing on opportunities to upsell products with an eye on value added, while providing best-in-class customer service and loyalty.

Bachelor'S Degree, Accounting

Associate'S Degree, Marketing

Bachelor'S Degree, Finance And Financial Management Services