Lisa S. Email and Phone Number

Premier Parking was acquired by Metropolis Technologies in March 2022.Solely responsible for building the marketing department team and strategies from the ground up to support 600 location and 2,000 person company, all encompassing of social media, B2C, B2B, content creation, analytics, community partnerships, website SEO, advertising, branding initiatives, lead generation, proposal creation, and more.Led initiatives to drive both external and internal brand engagement to improve brand reputation.Increased organic social following by 20%+ annually.Increased organic web traffic by 74%, new visitors by 54%.

Ownership and management of high-value sponsorships; Establish, build, and maintain relationships with key partnership individuals. Play key role in executive level facets and decision-making processes company-wide including strategic growth initiatives, acquisitions/mergers, and branding efforts at all levels. Increase awareness of Premier Parking mobile app to promote mobile payment and customer loyalty; organically grew user base to over 50,000 in >1 yr after completing final launch phase. Responsible for implementation, management, and ongoing training of company’s cloud-based pipeline management software. Developed and launched fully custom internal company social intranet to 2,000+ national employee base as a resource for training and development materials, company news, HR information, and more; additionally eliminated multiple manual processes and reduced company paper consumption. Source business leads, participate and/or lead on all phases of business development with fellow executive team members throughout the country. Participate in industry conventions/tradeshows to ensure the company remains at the forefront of technology trends and is maintaining important, valuable relationships with top vendors and partners. Spearhead company culture and customer satisfaction enhancements to increase team engagement and promote the customer interaction. Implement new, revenue-generating digital advertising strategies. Developed and designed company marketing/branding collateral including but not limited to service-specific brochures, case studies, various training guides, proposals, location-level marketing programs, offering memorandums, financing packages, signage, special uniforms, social media content, digital ads, etc. Responsible for implementing and expanding company’s online presence, communications, and growing follower base through social media, SEO, numerous digital advertising platforms, email marketing and company website

Provided direct management and oversight for parking operations for approximately 150 locations in Nashville, 20 managers of various levels, corporate Customer Service and AR team members, and the local enforcement and maintenance teams (inclusive of 200+ employees).Developed budgeting template for company-wide, location-level budgeting processes.Launched Premier Parking mobile app company-wide.Handled client relations and new business development for Nashville portfolio.Participated in transitions and acquisitions on a company-wide basis, including 22 locations in Roanoke, VA, 13 locations in Memphis, TN, Park N Cruise in Galveston, TX, and The Worldmark at The Camlin in Seattle, WA.Implemented process improvements company-wide to eliminate manual revenue recording processes through automation.

Supported Corporate Financial Department through the maintenance of eleven sets of dialysis clinics’ accounting books (hemo in-center, acute, physician practices, and management companies). Tracked all expenditures and ensured accuracy in expense coding.Created amortization schedules for prepaid expenses.Routinely created and keyed journal entries (including correcting entries and manual accruals) for General Ledgers of designated dialysis clinics.Reconciled accounts for General Ledger Final to ensure accuracy in inventory counts, Accounts Receiveable dollars, bank accounts, etc.Worked diligently to clear reconciling items through extensive research and communication with clinical staff.Created adjusting entries to reclass automatic journal entries in regards to salary expenses to be allocated out amongst clinics within business groups.Tracked Reserve Fund Expenditures in Excel workbooks to be updated and sent to Clinic Administrators each month.Allocated and/or reclassed Reserve Fund expenditures amongst clinics within a business group to ensure that each clinic is charged appropriately.Kept interclinic balances up to date by keying journal entries to interclinic accounts and preparing interclinic check requests to submit to Accounts Payable Clerks for processing.Ran Trial Balances, Comparative Income Statements, and 12 Month Income Statements to check for errors to be corrected in the G/L.Personally created and maintained training material for General Ledger processes.Researched financial information for sales tax audits performed at random within limited time frames.Abided by strict deadlines on a weekly basis to maintain accuracy in corporate financial reports.Tracked incoming insurance check payments to Corporate and delivered to appropriate Cash Posting Clerks..

Brought in over $400k in first full month of performance as Corporate Medicare Specialist.Performed multiple daily billing functions to increase success in the Corporate Accounts Receivable Department.Checked daily flowsheets completed by clinic staff for proper documentation and ensure accuracy in month-end closing and charges submitted.Ensured the timely and accurate submission of charges to Medicare for more than 2800 current dialysis patients through 12 different Medicare Administrative Contractors (MAC).Responsible for the tracking and reporting of Medicare take-backs and overpayments, including the quarterly submission of the Medicare Credit Balance report for all corporate clinics.Identified company-wide issues and reported them to the Medicare Administrative Contractors (MAC).Assisted with the development of the company’s electronic archival processes.Trained new hires and contributed to the creation and enhancement of training tools.Assisted department manager in interviewing processes and determining employee placement.Performed and monitored month-end closing duties and processes to ensure set deadlines were met.Company-wide communication in the resolution of billing errors, while reporting most frequent errors to department manager to determine topics to be discussed in team meetings or processes and employee roles to be re-evaluated.

Aided project managers and co-workers in the processes of providing outstanding customer service and accuracy in Approval Drawing packages from the National Drawing Center.Served regularly as both trainer and mentor to new hires on Approval Process Team.Managed, assessed, and delegated all incoming requests and correspondence from 50+ project managers daily via company database.Assisted in improving approval package process and quality as a member and queue manager of the Approval Process Team.Performed quality assurance by checking packages completed by my team members for accuracy before sent to Project Managers and clients.Promoted to Approval Queue Manager within three months of employment and was given all duties of Senior Level Administration of the department within eight months due to producing an average of 200% of expected completed job packages.