Lisa D. Rucker is an enthusiastic, highly organized, results-oriented leader with over 10 years of experience delivering quality training in different learning formats. Ms. Rucker has a proven ability to lead and direct multiple groups while developing an atmosphere of teamwork focused on process improvement and organizational objectives. Lisa has a diverse professional development background including training & development, facilitation, coaching & mentoring, event planning, and project management. She is an independent business consultant that has provided training and development services to various companies and individuals who desire to expand their potential to greater levels. Responsible for managing organizational change for several companies, Ms. Rucker has successfully trained employees on call center technology, job-specific software and equipment throughout the United States. She creates environments that recognizes the uniqueness of each assignment and adapts her training approach to meet the needs of the learner. Lisa enjoys taking leadership roles. She has implemented the training program “from the ground up” at a 400+ seat call center leading functions such as: classroom facilitation; coaching and mentoring a team of trainers; establishing and maintaining a professional relationship with the internal and external client; and developing 30 in-house leaders at the facility. Ms. Rucker contributes her time as a member of the Marriage Ministry at her local church. She is a licensed Life and Health, Property and Casualty Insurance Agent for the State of Georgia. Lisa has a Bachelor of Arts in Sociology from Georgia State University. She also possesses an Associate of Arts degree from Wayne County Community College.