Responsible for the management of all GSE/Agency, private MI, and government claim activities by overseeing a department of more than 30 claim specialists. Ensure compliance with all investor and insurer guidelines and adherence to standard processes and procedures related to the various claim types and deadlines for filing. Oversight of proper quality controls to protect Shellpoint and its clients from loss. Collaborate with other departments to align processes and coordinate activities to maximize loss reduction.

Shellpoint Mortgage Servicing is a leading non-bank servicer of performing and non-performing residential mortgage loans with a servicing portfolio of 1.8 million loans as of December 31, 2022 and a 15+ year track record of success. Responsible for the management of all GSE/Agency, private MI, and government claim activities by overseeing a department of 35 claim specialists. Ensure compliance with all investor and insurer guidelines and adherence to standard processes and procedures related to the various claim types and deadlines for filing. Oversight of proper quality controls to protect Shellpoint and its clients from loss. Collaborate with other departments to align processes and coordinate activities to maximize loss reduction.

Aesbus Knowledge Solutions delivers leading-edge and scalable product marketing communications and consumer documentation solutions to clients for various products including computers, servers, and cell phones.Write and update user guide manuals, installation guides and other types of written materials for various clients in the technology field. Participate in project development meetings with client to determine appropriate deliverables. Create and adhere to project schedules. Collaborate with other writers to develop content and share deliverable process.

Ocwen Loan Servicing, LLC is an industry leader in residential and commercial loan servicing with a 20+ year track records of success. Ocwen Financial Corporation, through its subsidiaries, is a leading provider of residential and commercial mortgage loan servicing, special servicing and asset management. As of June 30, 2012, Ocwen’s loan servicing portfolio consisted of 586,563 loans with an aggregate UPB of $94.3 billion, representing 1,287 servicing agreements for more than 50 clients. As of December 31, 2012, Ocwen’s Commercial loan servicing portfolio consisted of 4,508 loan with an aggregate UPB of $2.07 billion.Responsible for the supervision and management of the Commercial Master Servicing team including management of the watchlist, delinquencies and early stage collections, financial statement collection, escrow administration and other asset management processes.

Primary responsibility for monitoring and adjusting procedures to ensure compliance with market changes and requirements. Coordinate with internal departments and assigned vendors to manage the process for commercial loans as it pertains to tax, insurance and loss drafts, escrow, environmental and property inspections, and UCC’s. Departmental liaison for new servicing transfers, supporting internal department, vendors and previous servicers to ensure smooth transition to Ocwen’s systems. Manage processes for updating, preparing releases and tracking of UCC’s.

Resources Global is a $500 million consulting company with 3000+ employees serving large Fortune 500 corporations.Recruited for high profile, short term project supporting large bank requiring unique industry and transactional expertise for a large bank. Responsible for analyzing complex financial transactions and supporting documentation (loan agreements, titles, rental/lease agreements, and property ownership records). Oversee and evaluate work product of 15+ analysts while mentoring and building knowledge and skills in junior and less experienced staff.

Responsible for leading a team of 30+ employees and consultants to deliver project to comply with new retirement plan regulations. Budget responsibility for relevant project scope totaling over $1 million as a part of overall project budget of $3 million + including IT, legal, and financeSuccessfully delivered complex and challenging project on time to meet new strict new government regulations and within the mandatory deadlines avoiding government finesAccountable for project scope that affected 3,500 unique employer retirement plans. Employers included hospitals, universities and school districts in all 50 statesTeam resources managed included team leads, quality assurance analysts, document review analysts, training developers and communication leadsCollaborated continuously and successfully with IT side of project to ensure effective joint deliveryProvided support and service to employers to ensure their successful compliance to notify and educate their retirement plan participants (project affected over 500,000 plan participants)

Worked with a team of commercial loan analysts to determine and implement new processes related to pending move of portfolio to new servicing platform following sale of company.

Responsible for administering a $50 billion portfolio of residential mortgage loans in 50 states, Puerto Rico, Guam, and the U.S.V.I., as well as managing a department of 22 professionals.Applied DMAIC approach to analyze and identify key processes in order to streamline department to improve efficiency and efficacyRe-engineered internal processes resulting in a reduction in costs of approximately 3%Reviewed and analyzed capabilities of top outsourcing vendors. Identified and moved standard, repeatable processes to chosen outsourced vendor at a significant cost savings allowing for redeployment of internal resources to higher value activitiesAllowed for 30% growth in portfolio without adding staffTook over management of team with morale issues and drove improvements to increase employee satisfaction scores by 20+ percentage points

Responsible for all aspects of parish management including personnel, fiscal planning and execution, office administration, computer hardware, software and telecommunications, and facilities, maintenance, and custodial functions. Supervised the accounting, record keeping, facilities, equipment, purchasing, and personnel activities. Prepared a $1.3 million annual budget in conjunction with finance council resulting in a 20% cost savings. Oversaw disbursements of parish funds, consistent with budget and responsible cost control measures. Purchased and maintained computer hardware and software, network and server, and telephonic systems. Developed and implemented personnel policies and performance reviews.

Responsible for managing a group of 35 technical writers, editors, and other support personnel delivering leading-edge and scalable product marketing communications solutions to clients for various products including computers, servers, and cell phones.Developed and managed division business plan to achieve 60% or less labor to revenue marginDelivered first tier customer service and support to sustain 80% minimum revenue year over yearProvided full cycle project management in compliance with client timelines and requirementsWorked with cross-functional teams to communicate product features and operation to end-user customers Collaborated with subject-matter experts, engineering teams and internal resources to evaluate product specifications and prototypesSet development schedules, managed art resources, and coordinated status with production teamsIntegral part of a major reorganization of company to create more flexibility in meeting customer needs

Monitored systems, and made changes as needed, to determine if customers’ needs and expectations were being met.Collected feedback on customers’ perceptions in meeting their financing needs. Reviewed and updated existing procedures, wrote new procedures, and provided cross training to all employees.

Ensured that high priority, executive level complaints were addressed accurately and timely. Actively coached, counseled, evaluated, and reported workflow members of the support team. Worked closely with conversion team to ensure issues were addressed during conversion