Lisa Sannes Email & Phone Number

Indianapolis, In, Us

Financial Control:• Achieve and overachieve revenues and profit targets and deliver in high quality projects exceeding customers’ expectations• Billing review and approve billing to finance• Supports / provides feedback or own Contract RenewalDelivery Management:• Lead governance and oversight for all services assuring projects and services are delivered within the agreed timeframe, SLAs and SOWs.• Proactively anticipate potential issues, both at resources management level, at coordination level or customer support level, and analyze root causes to work on long term solutions.• Resource Request management and support if needed for client service BAU / CRsBusiness Development:• Manage and foster strong relationship with customers• Actively involved during upselling and cross selling process guarantee proper presales/sales support is assigned• Identify out of scope tasks, review and evaluate all client discretionary change requestsSkills:• Ability to effectively and clearly interface, build trust and credibility with colleagues, platform vendors and clients• Recognizes and tackles difficult conversations proactively; strong soft skills that facilitate resolution and win-win approach• Strong communication skills, both written and verbal, including the ability to synthesize information into clear, concise messages• Proven consultative skills to guide client and internal discussions to agreement of solutions in a timely manner• Experience implementing complex, practical business solutions under multiple deadlines; adept at managing multiple clients and multiple projects simultaneously• Exhibits problem-solving skills, including troubleshooting issues and escalating as appropriateOn-Going certifications: Workday HCM Certification, Workday Project Management Certification

Shelbyville, Indiana, United States

* Liaison between internal and external clients reviewing process throughout all phases of transaction to provide quality service* Coordinate logistical functions related to shipping and routing of commercial vehicles to ensure customer deadlines are met with over 90% accuracy* Auditing transportation invoices for discrepancies and settling differences directly with conveyor* Proactively identify areas of improvement among business processes to reduce budget expenses

Healdsburg, Ca

* Coordinate several instructional teams to implement differentiated strategies to meet the needs of 400+ learners and increasing student retention by 25% * Developed and implemented academic success programming that led to 30% improvement in academic performance for involved students * Strategically make instructional decisions to best serve learners with diverse backgrounds, learning styles, and culture

Taipei, Taiwan

● Oversee and direct ongoing operations resulting in increased measurable results● Integrate multiple systems to increase operational efficiencies such as student website development● Collaborate with colleagues on challenging cases, proposing solutions and identifying successful resolutions● Maintain professional and productive relationships with clients, addressing inquiries and complaints in a timely manner● Direct and supervise improvement initiatives by evaluating multiple data points to identify areas of critical need● Facilitate processes for new action plans and projects by designating responsibilities, outlining timelines, and checkpoints

Bachelor Of Science - Bs, Psychology

Activities and Societies: Psy Chi, Intramural Sports: Basketball, Volleyball, Football, Soccer

Master Of Science - Ms, Program Administration

Program focused on Public Policy; Administration and Program Design; Program Design, Implementation, and Evaluation