● Consistently engages, motivates and inspires residents with fun daily activities● Creates daily classroom activities, including arts and crafts● Uses good judgment, problem solving and decision making skills when assisting residents with daily routines● Received 40+ hours of care giver training, specializing in memory loss● Assists residents with daily mental workouts, including the 6 domains of fitness, which are critical thinking, memory-body movement, learning, sequencing, long-term memory, and problem solving skills.

A Recruiter Coordination role where I assisted the onboarding human resources team with new employee requisitions.Skills include:● New customer/employee onboarding● Written & verbal communications● Planning, coordination & organization● Administrative skills (general & HR)● CRM software & account management● MS Office (Outlook, Word, Excel)● Interoffice collaboration and communication● Talent requisition data entry● New hire documentation ● Human resources team

● Managed all customer accounts and performed account reconciliations, setups, changes, closures, and refunds● Generated monthly and bi-monthly water and electric bills for residential, commercial, and educational institutions and managed the monthly billing cycle and process● Investigated utility billing issues and collaborated with utility meter readers to resolve issues and disputes● Developed rapport with customers by actively listening to their needs and concerns● Recorded customer interactions like billing issues, readings, and resolutions using CRM software● Provided residents with information on utilities and village procedures and policies● Worked as the front cashier handling transactional sales and assisted with front desk administrative duties● Assisted with new hire onboarding, providing new employment information, resources, and software training ● Filed job applicant and new hire paperwork and assisted Director of HR with various administrative duties

● Provided customer support, entered orders, cancelled accounts, documented complaints, and maintained files● Documented customer interactions and transactions, recording inquiries, complaints, comments and actions taken● Resolved customers’ complaints through exchanging merchandise, refunding money, or adjusting bills● Completed contract forms, prepared change of address records, and issued service discontinuance orders● Obtained and examined all relevant information to assess the validity of complaints and determine possible causes● Compared disputed merchandise with original requisitions from invoices and prepared invoices for returned goods

● Assembled and coordinated required documentation, such as tickets, travel insurance policies, and itineraries● Communicated travel information and medical and visa requirements to clients● Planned routes, itineraries, and accommodation details and computed fares and fees ● Provided clients with travel suggestions and information sources, such as guides, brochures, and maps● Contacted clients or travel agents to confirm reservations or advise them of travel conveyance changes ● Prepared customer invoices and processed payments in a timely manager