Lisa Schaffer Email & Phone Number

London, Greater London, GB

• As the Head of Development Services, I strategically drive and support operational excellence, cultural transformation, process improvement, development, up-skilling and execution across Development Services.Some of my.
• Strategic vision and planning
• Mentoring and Coaching Managers
• Operational delivery
• Professional services delivery and enablement
• P&L management

London, Greater London, GB

• As the head of Adaptive Information Services(AIS), I strategically drive and support operational excellence, cultural transformation, process improvement, development, up-skilling and execution across the AIS function..
• Strategic planning
• Operational delivery
• Professional services and enablement
• P&L management
• Analytics and data insights.Reporting into the Global Head of Professional Services, I develop sustainable goals for the department in key areas (revenue, utilisation, customer satisfaction) as well as support the.

London, Greater London, GB

• Joined the team to provide strategic growth paths and tactical delivery for clients, flesh out strategic methods for professional services to develop the area for land and expand opportunities. Shortly after joining, I.
• Manage a remote team of DevOps highly skilled self-managing individuals ranging from associate level to Senior.
• Mentor and develop my team to become self-sustaining.
• Recruit, train, and retain high-quality consultants.
• Improve way of working (Agile Transformation) for clients in conjunction with implementation of the Atlassian Tool set.
• Leading delivery for clients (from advisory to resourcing, project delivery, implementation and documenting of all client’s systems to handover and support)

Randburg, Gauteng, ZA

• Joined as a consultant to build the Atlassian business unit, and have since grown the team of consultants, servicing the largest banks and fin-tech institutions in South Africa. I now lead, mentor and manage the remote.
• Manage a remote team of cross-skilled self-managing individuals.
• Mentor and develop my team to become self-sustaining.
• Recruit, train, and retain high-quality consultants.
• Implemented next-generation time-tracking and process driven ways of working.
• Improve way of working (Agile coaching) for clients in conjunction with with implementation of the Atlassian Tool set.

Randburg, Gauteng, ZA

DevOps ConsultingAgile ConsultingDevelopment OperationsAtlassian ConsultingBusiness ConsultingProcess Consulting and Implementation

London, England, GB

Managing and improvement strategy for SCRUMProcess for cross-departmental interactions and projects. (Support Requests / Change Requests)Development dashboard (budgets and projects)Managing QA Team (Ensuring testing governance & line management)Line Management to peripheral resources (project manager, technical support lead, systems analyst, technical.

ZA

Managing Scrum Masters (line management)Managing and improvement strategy for SCRUMProcess for cross-departmental interactions and projects. (Support Requests / Change Requests)Project management for cross-platform projects (Hardware / Firmware / Software and 3rd party suppliers)Development dashboard (budgets and projects)Software Development Budgets.

Hamilton, GB

Staff ManagementLiaising with Developers (off shore and local)Development Planning / Release PlanningSales and MarketingClient Relationship ManagementSupport for Existing Client DatabaseQuality Assurance of software and serviceDocumentation ManagementFinance ManagementRisk AnalysisPartner ManagementTrainingProcess Implementation and Management

ZA

Organized and facilitated project planning, daily stand-up meetings, and other Scrum-related meetingsTrack and communicate team velocity and sprint/release progressEnsure the development teams are practicing the core agile principles ofcollaboration, prioritization, team accountability, and visibilityAssisted as needed with backlog maintenanceAssisted with.

Organized and facilitated project planning, daily stand-up meetings, reviews,retrospectives, sprint and release planning, demos and other Scrum-related meetings with a strong off-shore development component.Track and communicate team velocity and sprint/release progressMaintain process documentationEnsure the development teams are practicing the core agile.

1st line support on Retail Management System (Avatar), Client Liasion, Bug Management, Release Management, Technical Writing, Testing, Implementation, training.

1st Line support, technical writing, brand management, graphic design, bug management.

Cape Town, Western Cape, ZA

All aspects of documenation mangament, project management, graphic design, release management, review cycles, authoring, editing all client facing documentation. Documentation innovation.

Woking, Surrey, US

Developing documentation and brand for a new enterprise billing platform system. Ensuring release of documentation (marketing, user, on-line help) for multiple billing products.