Lisa Schaffer Email & Phone Number

London, Greater London, Gb

As the Head of Development Services, I strategically drive and support operational excellence, cultural transformation, process improvement, development, up-skilling and execution across Development Services.Some of my responsibilities cover: • Strategic vision and planning • Mentoring and Coaching Managers • Operational delivery • Professional services delivery and enablement • P&L management • Analytics and data insights.Reporting into the Global Head of Services, I develop sustainable goals for the department in key areas (revenue, utilisation, customer satisfaction) as well as support the growth of our team's annual strategy and direction.

London, Greater London, Gb

As the head of Adaptive Information Services(AIS), I strategically drive and support operational excellence, cultural transformation, process improvement, development, up-skilling and execution across the AIS function. Some of my responsibilities cover: • Strategic planning • Operational delivery • Professional services and enablement • P&L management • Analytics and data insights.Reporting into the Global Head of Professional Services, I develop sustainable goals for the department in key areas (revenue, utilisation, customer satisfaction) as well as support the development of the AIS Team annual strategy and direction.

London, Greater London, Gb

Joined the team to provide strategic growth paths and tactical delivery for clients, flesh out strategic methods for professional services to develop the area for land and expand opportunities. Shortly after joining, I was moved over to run with the DevOps business and now have a team of DevOps consultants, servicing the largest organizations across the globe. I am passionate about leading, mentoring, and growing our strategically and tactically growing the DevOps business and teams as we organically move in demand for our services.• Manage a remote team of DevOps highly skilled self-managing individuals ranging from associate level to Senior.• Mentor and develop my team to become self-sustaining.• Recruit, train, and retain high-quality consultants.• Improve way of working (Agile Transformation) for clients in conjunction with implementation of the Atlassian Tool set.• Leading delivery for clients (from advisory to resourcing, project delivery, implementation and documenting of all client’s systems to handover and support)• Support for Vendor relationships (GitLab, AWS, CloudBees)• Proposal building and pre-sales activities• Architecting the best solution for our clients.• DevOps Podcast Host• Public speaking on panels and events

Randburg, Gauteng, Za

Joined as a consultant to build the Atlassian business unit, and have since grown the team of consultants, servicing the largest banks and fin-tech institutions in South Africa. I now lead, mentor and manage the remote team as we grow in demand for our services. • Manage a remote team of cross-skilled self-managing individuals.• Mentor and develop my team to become self-sustaining.• Recruit, train, and retain high-quality consultants.• Implemented next-generation time-tracking and process driven ways of working.• Improve way of working (Agile coaching) for clients in conjunction with with implementation of the Atlassian Tool set.• Project Management and implementation for clients (from requirements, analysis, design, training, implementation and documenting of all client’s systems to handover and support)• Developed all of our own custom training for delivery.• Vendor relationships (Atlassian, Riada, Tempo) for inclusion in events in South Africa.• Proposal building and pre-sales activities• Architecting the best solution for our clients.• Developing and running webinars.• Public speaking on panels and events• Product ownership on internal products for automation• Development of copy and marketing content for my area

Randburg, Gauteng, Za

DevOps ConsultingAgile ConsultingDevelopment OperationsAtlassian ConsultingBusiness ConsultingProcess Consulting and Implementation

London, England, Gb

Managing and improvement strategy for SCRUMProcess for cross-departmental interactions and projects. (Support Requests / Change Requests)Development dashboard (budgets and projects)Managing QA Team (Ensuring testing governance & line management)Line Management to peripheral resources (project manager, technical support lead, systems analyst, technical writer)JIRA Business and System Administration (Best Practices)JIRA EvangelistConfluence Administration (Best Practices)Interface for Development

Za

Managing Scrum Masters (line management)Managing and improvement strategy for SCRUMProcess for cross-departmental interactions and projects. (Support Requests / Change Requests)Project management for cross-platform projects (Hardware / Firmware / Software and 3rd party suppliers)Development dashboard (budgets and projects)Software Development Budgets (Projects)Software Development Infrastructure ManagementManaging In-Sprint Testers (Ensuring testing governance & line management)JIRA Business Administration (Best Practices)JIRA EvangelistGlobal Development Process strategyManagement Dashboard (development metrics)Field Trial Global Strategy and implementationVisability for Projects RoadmapConfluence Adoption for Documentation ManagementConfluence Administration (Best Practices)Interface for Development

Hamilton, Gb

Staff ManagementLiaising with Developers (off shore and local)Development Planning / Release PlanningSales and MarketingClient Relationship ManagementSupport for Existing Client DatabaseQuality Assurance of software and serviceDocumentation ManagementFinance ManagementRisk AnalysisPartner ManagementTrainingProcess Implementation and Management

Za

Organized and facilitated project planning, daily stand-up meetings, and other Scrum-related meetingsTrack and communicate team velocity and sprint/release progressEnsure the development teams are practicing the core agile principles ofcollaboration, prioritization, team accountability, and visibilityAssisted as needed with backlog maintenanceAssisted with internal and external communication, improving transparency, andradiating informationAssist team with making appropriate commitments through story selection, taskdefinitionParticipated proactively in developing and maintaining team standards, tools, andbest practicesSCRUM Training company-wide.

Organized and facilitated project planning, daily stand-up meetings, reviews,retrospectives, sprint and release planning, demos and other Scrum-related meetings with a strong off-shore development component.Track and communicate team velocity and sprint/release progressMaintain process documentationEnsure the development teams are practicing the core agile principles of collaboration, prioritization, team accountability, and visibility both on shore and off.Assisted with internal and external communication, improving transparency, andradiating informationAssist team with making appropriate commitments through story selection, taskdefinitionParticipated proactively in developing and maintaining team standards, tools, and best practices for all 5 sprint teams.

1st line support on Retail Management System (Avatar), Client Liasion, Bug Management, Release Management, Technical Writing, Testing, Implementation, training.

1st Line support, technical writing, brand management, graphic design, bug management.

Cape Town, Western Cape, Za

All aspects of documenation mangament, project management, graphic design, release management, review cycles, authoring, editing all client facing documentation. Documentation innovation.

Woking, Surrey, Us

Developing documentation and brand for a new enterprise billing platform system. Ensuring release of documentation (marketing, user, on-line help) for multiple billing products.