Lisa Schwalbach Email and Phone Number
Lisa Schwalbach work email
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Lisa Schwalbach personal email
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Lisa Schwalbach is a Human Resources at Bon Secours Mercy Health. She possess expertise in social media, social media marketing, social networking, community management, facebook and 9 more skills. Colleagues describe her as "Lisa is a ray of sunshine on a gloomy day. One of the Founding Mothers of the Community Management program at P&G, she was undaunted by challenging situations and helped to drive fairly major organizational change methodically and with a perennial positive attitude. She's a master of social publishing tools, understands all of the ins and outs of customer service and social media, and should she ever leave P&G I think she would do a damn fine job on the vendor side doing social media account management and helping large corporate clients nail their strategic approaches to social listening, publishing, and community management as a whole.", "I worked closely with Lisa for 3 years at P&G and she was my go-to on community management best practices. She is passionate about social media and this was mostly evident in her willingness to lead or collaborate on projects where the company had a need. Her technical understanding of social media management systems partnered with her operational know-how of community management teams was a tremendous asset and our team couldn't have been successful without her.", and "I feel extremely lucky to have worked closely with Lisa in our time together at P&G. She has been a pioneer thinker in social media since the company first embarked in the space. She even created and led one of the very first teams of Community Managers. Whether it comes down to managing a crisis, navigating the in's and out's of social publishers, or shaping strategy Lisa is tremendous resource and a joy to work with."
Bon Secours Mercy Health
View- Website:
- bsmhealth.org
- Employees:
- 30721
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Bon Secours Mercy HealthCincinnati, Oh, Us
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Human ResourcesBon Secours Mercy Health Jan 2021 - PresentCincinnati, Ohio, Us
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Sensory PanelistGivaudan Sep 2020 - Mar 2021Vernier, Geneva, Ch -
Global Consumer Relations Systems ManagerProcter & Gamble Jul 2017 - Oct 2019Cincinnati, Ohio, UsOversee Global Consumer Relations' use of Sprinklr for responding to consumers via social networks.Experience with Salesforce CRMGlobal Telephony Manager for Consumer Relations -
Na Operations Manager - Consumer RelationsProcter & Gamble May 2015 - Jul 2017Cincinnati, Ohio, UsResponsible for delivering operational excellence across 4 contact center vendors: Service Levels, Forecasting, Answer Rates and Quality expectations.Crisis and Issue Management: Work with internal and external teams to prepare for and address issues impacting service or consumer experience.Manage team that directly monitors vendor performance, provide guidance and coaching.Experience with Salesforce CRM
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Na Social Media ManagerProcter & Gamble May 2006 - May 2015Cincinnati, Ohio, Us* Managed team of up to 30 Community Managers at P&G* Led initial configuration of Sprinklr for P&G's use globally* Led global roll-out of Sprinklr Platform across hundreds of Community Managers at P&G* Experience using Sprinklr to post, respond & listen across multiple social channels* Experience using Sprinklr & native applications to provide analytics to P&G brands* Certified Administrator of SprinklrAlso have experience with Vitrue/Oracle Social Publishing, Salesforce CRM, BazaarVoice Ratings & Reviews
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Team Manager, Ecommerce And Digital Customer Service Team, Consumer RelationsProcter & Gamble Apr 1999 - Apr 2006Cincinnati, Ohio, Us* Led a team of CSRs (Customer Service Representatives) who handled comments from consumers about P&G's products sold online.* Created initial processes for credit card handling and privacy.
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Shareholder Relations Team LeaderProcter & Gamble Feb 1997 - Feb 1999Cincinnati, Ohio, Us
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Strategic Alliance Manager, Laundry Category, Consumer RelationsProcter & Gamble Feb 1995 - Feb 1997Cincinnati, Ohio, Us
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Na Senior Supervisor, Consumer RelationsProcter & Gamble Jan 1993 - Feb 1995Cincinnati, Ohio, UsKey responsibilities included: * Informal coaching and evaluations for a team of 25 CSRs (Customer Service Representatives).* Training for new CSRs.* Handling escalated calls from consumers.
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Consumer Service Representative, Consumer RelationsProcter & Gamble May 1991 - Jan 1993Cincinnati, Ohio, Us* Recognized for high productivity and excellent customer service skills.
Lisa Schwalbach Skills
Lisa Schwalbach Education Details
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Northern Kentucky UniversityMarketing And Finance
Frequently Asked Questions about Lisa Schwalbach
What company does Lisa Schwalbach work for?
Lisa Schwalbach works for Bon Secours Mercy Health
What is Lisa Schwalbach's role at the current company?
Lisa Schwalbach's current role is Human Resources.
What is Lisa Schwalbach's email address?
Lisa Schwalbach's email address is schwalbach.lm@pg.com
What is Lisa Schwalbach's direct phone number?
Lisa Schwalbach's direct phone number is +185949*****
What schools did Lisa Schwalbach attend?
Lisa Schwalbach attended Northern Kentucky University.
What are some of Lisa Schwalbach's interests?
Lisa Schwalbach has interest in Disaster And Humanitarian Relief, Animal Welfare, Children, Education.
What skills is Lisa Schwalbach known for?
Lisa Schwalbach has skills like Social Media, Social Media Marketing, Social Networking, Community Management, Facebook, Customer Service, Marketing Communications, Strategic Partnerships, Digital Strategy, Cross Functional Team Leadership, Leadership, Strategy.
Who are Lisa Schwalbach's colleagues?
Lisa Schwalbach's colleagues are Dorothy Thomas, Coleen Scholl, Kelly French, Lauren Mcintosh, Alana Lotson, Latoyia Sims Bsn, Rn, Olivia Adcox.
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