Chief Executive Officer
CurrentCoFounder and CEO of ITSM Academy. We are a female-owned small business, established in 2004. Our extensive catalog includes accredited and sustainable ITSM, ITIL®, DevOps, Process Design (CPDE), Agile Service Management, Value Stream Mapping (VSM) and Digital Employee Experience (XLA) training and education. We deliver in public, open-enrollment classes and dedicated corporate classes. We also license our full portfolio of courseware to approved organizations as well as other training companies. Our business values are founded on trust, loyalty, professionalism and long term relationships. Home of #FrannyFlamingo 🦩