Directing CSH's national, online Training Center and training line of business with the goal of building the capacity of providers and systems to create high-quality housing and services.Lead for a program of enterprise training, scaling programs to meet changing needs and external client demands.Working across multi-disciplinary, matrixed, and cross-functional teams to support and implement the training and education line of business.Providing consultancy services to internal stakeholders, advising on digital learning and instructional approaches.

Learning and Organizational Development team lead; focused on training programs and projects that impact employees’ and leaders’ development and growth across the organization. Oversight and management of leadership development programs including the design of learning content and facilitation of training. Working across functions and departments to identify training needs, implementing recommended programs, and evaluating results. Managed the LMS and performance management platform and the supplier relationship. Managed third-party vendor relationships including selection and negotiations.Designed, developed and delivered, instructor-led experiential learning programs including classroom, webinar and virtual self-paced training.

Design of learning experiences and interventions for internal-facing clients. Development of storyboards, immersive linear and non-linear e-learning, specialized visual models and graphics, learner skill and knowledge tests, narration scripting, sound recording, and programs that conform to SCORM and other technology standards. Using tools such as Articulate 360 Storyline, Camtasia, Adobe CC, Vyond

Managed end-to-end program operations including federal budgets, program delivery, evaluation, and measurement of program impact. Implemented a change management process to improve organizational effectiveness, designing new programs to improve performance. Coached staff and managed relationships with program directors, managers, and board members. Conducted needs assessments to determine key development needs to achieve desired organizational outcomes.Developed organizational learning strategy, evaluated training needs, designed and delivered training. Lead for human resources and staff development. Brought the organization into regulatory compliance within 3-months of hire.

Developed and facilitated training and workshops across the U.S. to diverse audiences. Training over 1,000 persons in one year. Managed multiple projects working with several clients at a time, oversight of project team managing timelines, deliverables, and budgets. Collaborated with peers and SMEs on the development of curriculum, designed scenario-based activities, training manuals, leader’s guides, and e-learning content. Design, facilitation, and implementation of communities of practices and virtual classrooms. Assisted in the creation, maintenance, and improvement of instructor-led course material.Established standard metrics and evaluation process to measure the effectiveness of learning materials and the impact of instructional tools. Co-authored SAMHSA's strategic training plan, establishing learning communities for the training of over 400 organizations across the United States and U.S. territories.

Analyzed the performance of the Department of Human Services programs, providing recommendations to county leadership.Served as a credible and trusted advisor to county leadership on issues related to homelessness. Used data to evaluate and measure the impact of community programs. Reported to Board of Supervisors advocating for increased funding for programs based on program performance. Secured over $500,000 in new funding as a result.Interpreted technical regulations, translating content into instructional guides for non-technical staff. Provided monthly training, technical support, and guidance to community providers. Led an influential strategic planning group tasked with community-wide response to homelessness. In one-year grew the group from 12 members to over fifty diverse stakeholders.

Designed and developed training for social services programs, facilitating train the trainer events, conducting instructor-led training monthly and developing instructional materials (leader guides, training activities, handouts, job aids).