Lisa Sereno Email & Phone Number

Williamsburg, VA, US

• Collaborated with our SMEs and Learning Innovation Technology team to design a virtual reality Digital Volt-Ohm Meter (DVOM) lesson and participated in the functional user testing of this lesson
• Project management of assigned Education Edition curriculum, a program designed to educate future collision repair technicians
• Project management of assigned collision repair course updates
• Authors eLearning courses, supporting documentation, instructor and student guides, rubrics, video scripts for collision repair courses
• Partners with technical subject matter experts to gather information to build our collision repair curriculum
• Conducts user acceptance testing for assigned educational programs

Oak Brook, Illinois, United States

• Partners with business units and subject matter experts to build Leadership Development, Soft Skills and Lions Clubs International Organizational Systems Articulate 360 and Rise courses that uphold and reinforce their.
• Manages training needs analysis and design process to deliver effective and engaging learning solutions to our business units
• Manages course translation process and rebuilds courses using translated files resulting in individualized language courses (11 languages total) for our volunteer leadership
• Manages reporting for our Litmos course and participant metrics
• Participates in and contributes to Learning & Development sub-team projects, such as our annual First Vice District Governor/District Governor seminar which hosts training for over 700 participants annually
• Mentors volunteers in training best practices, including virtual delivery of our courses

Oak Brook, Illinois

• Developed Managing Your Team virtual training for our 2021 FVDG/DGE seminar. This session included managing an 11-language translation delivered to over 700 district governors. The impact made is to increase district.
• Managed our Zone Chairperson Workshop upgrade project and rollout. This included the development of four leadership development training sessions (Problem Solving, Goal Setting and Action Planning, Assessing Club.
• Managed the First Vice District Governor/District Governor Elect 2019 Spouse Companion program. Delivered to over 500 attendees in Milan, Italy, program oversight included managing the program design, scripts, keynote.
• Developed Supporting Membership Growth session for our 2019 FVDG/DGE seminar. This session was translated into 11 languages and delivered to over 700 district governors. The impact made was showing our District.

Bolingbrook IL (Headquarters)

• Managed Store Audit e-Learning course updates on an aggressive timeline. This included managing voice talent, managing edits for six modules and partnering with Human Resouces to upload the course modules to our LMS
• Assisted our film crew with the filming of an Enhancing Product satisfaction video. This involved staging cosmetic areas for filming, assisting the film crew with any and all needs, obtaining props from neighboring.
• Supported annual Market Training Manager event. Support entailed giving subject matter experts guidance with presentation design and adherence to branding standard. Also assisted with onsite training support for our.

Schaumburg, IL

• Partnered with underwriting SMEs to initiate design, creation and delivery of over 10 online courses. Such topics range from Personal and Advertising Injury, our Auto Gen 3.0 Tool, Property Line Guide, Unmanned.
• Gathered SME requirements and managed the virtual delivery training for our General Indemnity Agreement (GIA) tool. Training included creating supporting materials and training over 150 users via WebEx. Impact made is.
• Managed Planning and Managing for Underwriting Success (PMUS) courses. Held 14 courses in 2016, training over 170 attendees and planned for 18 courses in 2017 ensuring that underwriters understand and uphold the.
• Saved Zurich North America approximately $9000 by instituting a paperless policy for our training courses. Partnered with a Product Development colleague to switch over to a SharePoint platform for training materials.
• Developed survey skills grid for our Technical Expert Group. Using Survey Monkey, I implemented a talent/skills survey the results of which I used to create individual skill profiles for 30 of our team members, helping.
• Administered our Learning Management System to create new course offerings, access class rosters, complete attendee records and close out courses upon completion. Also ran ad hoc completion reports on request

WOOD DALE, IL

• Collaborate with business leaders and other SMEs to initiate the design, delivery, and creation of materials for 15+ new courses to support goals, including promoting training initiatives while liaising among managers.
• Administer internal Learning Management System to upload courses, delivery reporting, and oversee administrative functions (e.g. user profiles, password resets, troubleshooting
• Lead classroom and virtual webinar-based sessions on Microsoft Office; Salesforce.com; Enterprise System Training for warehouse, quality control, and customer service staff; and AAR proprietary systems.
• Troubleshoot AAR Corporate Learning Management System by working with vendors to remedy issues concerning course offerings, including attaining FT status in an expanded training capacity
• Facilitate essential companywide upgrade from Serebra Learning Management System Version C2 to Version C3 for a smoothly operating transition
• Partner with legal staff to create an anti-harassment and business ethics training delivery strategy for 6,000 employees

Bannockburn, IL

• Personally led start-up, development, and coordination of sales training events for regional teams, including managing agenda, training materials creation, and class enrollments; overseeing IT rollouts training (e.g..
• Managed the training rollout of our Demo Management system, reducing the need for our sales team to maiain trunk stock and warehouse locations. This effort saved Leica upwards of $100,000 the first year it was.
• Directed profit-generating Value Selling roll out to each regional sales team in 3 regions and 60+ sales representatives
• Reduced on-boarding of new sales representatives from 18 months to 12 months to decrease losses due to turnover
• Spearheaded the roll-out of both CRM versions 1.0 and 2.0 to the company’s sales team to our North America team and to our Spain/Portugal team
• Managed training rollout projects for Office 2007 and Windows XP, Compliance training and Intervew training for managers