Lisa Serna Email & Phone Number

United States

Henderson, Nv

Store Managers (SMs) are accountable for leading profitable operations of their store. Store Managers (SMs) are responsible for executing the three focal points of the company's retail strategy: customer service, in-stock, and store appearance in their store. SMs are responsible for achieving profitability in their stores by coaching and developing associates to drive sales through providing great customer service, resolving people issues, utilizing financial and store reports to identify operational opportunities, monitoring market trends and competition and executing effective game plans to consistently improve in all of these areas. SMs must effectively communicate the company's retail strategy and ensure its execution through strategic planning and timely follow-up. SMs must stay ground-engaged by taking an active role in all aspects of the business including sales and profit drivers, operational excellence and the people-side of the business. SMs must establish a presence in their store by conducting regular store walks, town hall meetings and staff meetings with associates. SMs are responsible for developing leaders and building a deep talent bench for store leadership positions. A successful SM will lead by example as a champion of people while delivering consistent results in sales, service and profitability through operational excellence.

Operations Assistant Store Managers (OASMs) are responsible for driving sales, customer service, associate development, store profitability, in‐stock, and store appearance. They oversee all operational areas of the store (e.g. Back End, Front End, Inventory Management, and Back Office). They are responsible for executing core programs and strategies to improve customer service, in‐stock, and store appearance. OASMs play a crucial role in driving safety standards and environmental compliance throughout the store byexecuting the company’s Handling Hazardous Materials, Recycling, and Environmental Programs. In addition, they drive profitability through expense management, shrink mitigation, and overall operational efficiency in all areas of the store. In order to be successful, they must execute processes, solve problems through partnership, and develop leaders within operational departments. Areas of responsibility could vary by store volume.

Major Tasks and Responsibilities• SERVING CUSTOMERS⇒ Using the racetrack and coaching other Associates to use the racetrack to proactively seek and satisfyCustomers⇒ Providing outstanding service to external and internal Customers (e.g., assisting Customers in store or onphone, loading merchandise into Customer cars, handling complaints, etc.)⇒ Ensuring special orders are processed in a timely and professional manner⇒ Scheduling Associates effectively to customer service demand in labor management• SUPERVISING ASSOCIATES⇒ Responsible for overseeing work activity within his/her department(s)⇒ Communicates store and Home Depot objectives to associates⇒ Supervising Associates within department(s) of responsibility⇒ Scheduling Associates’ work time and training within department(s) of responsibility (to be approved byStore Manager)⇒ Training, coaching and developing Associates’ customer service skills and product knowledge withindepartment(s) of responsibility⇒ Manages associate’s performance through communication of goals, documenting and evaluating theirperformance; develops associates by providing informal (e.g., on-floor coaching) and formal (e.g.,written evaluation) performance-based feedback⇒ Rewards and recognizes department associates at his/her discretion⇒ Interprets and enforces Home Depot policies with associates in his/her department; provides input toSM and HRM regarding appropriate discipline and/or discharge⇒ Participates in interview process for applicants; partners with SM and HRM regarding hiringrecommendations⇒ Provides input to SM and HRM regarding promotion of associates in his/her department⇒ Provides input to SM and HRM regarding performance appraisal and/or professional development