• Manage vendor onboarding process, including vendor qualification vetting.• Designated Subject Matter Expert, Microsoft Dynamics 365 Business Central. • Evaluate MRP reports, including analyzing and adjusting reorder points and quantities.• Manage purchase requisitions and orders, for materials, services, and equipment. This process includes reviewing confirmations for accuracy, ensuring on-time delivery and alignment with business needs. • Review and approve overseas commercial shipping documents for accuracy and completeness. Follow import compliance procedures to electronically file and backup archives.• Maintain an Import Compliance Program to ensure J&D is following all US Customs regulations.• Authorized to frequently issue $100K + orders without management pre-approval.• Prepare product specifications, bids and agreements.• Able to read and interpret technical specifications and drawings.• Participate in Product Planning Committee (PPC) meetings. During these meetings, our team discusses new and existing products that are currently undergoing development, and each members role in that project. • Work cross functionally with Sales & Marketing Departments, requesting forecasts for new or growing products, ensuring supply levels will meet sales and production demands.• Manage supplier warranty claims, including accurately documenting return authorizations.• Initiate new part numbers and data entry into Microsoft Dynamics 365 Business Central. • Build and maintain a sustainable purchasing process unique to J&D.• Work closely with business partners to help improve the overall purchasing process, drive efficiency, and ensure compliance with internal controls.• Prepare reporting to strategically drive decisions and process improvements.

• Organized and arranged business travel for President, Vice Presidents and C.E.O.• Responsible for all business correspondence for company executives.• Assisted multiple departments with data entry.• Answered multi-line switchboard.• Greeted customers at front desk. • Showed initiative by researching telephone system and acted as System Administrator to improve overall telephone operations company-wide.

• Managed and resolved escalated service inquiries and grievances pertaining to customer accounts, outstanding orders, and impending service requirements. • Offered comprehensive quotations for labor, installation, and replacement components, featuring estimated delivery times and sales stipulations. • Facilitated the submission and monitoring of diverse service-related orders. • Traced the status of deliveries at the behest of clients to ascertain predicted arrival dates of goods. • Collaborated directly with customers to arrange and schedule appointments for warranty services. • Oversaw the inventory and restocking of warehouse components.