I build customer-centric cultures and employee-focused workplaces.In leadership roles over 20 years, I delivered continuous corporate results operating as...• A self-described "data junkie," using quantitative and qualitative data are core ingredients that aid me with organizational decision-making.• A "transformation geek" leveraging my Lean Black Belt experience enables me to understand my customers' desires better. Together we build systems, processes, and experiences that reflect brand, culture, and expectations. Successful implementations require that people change their behavior for technical and process changes. Project Management is preparing a solution for the organization. Change Management is preparing the organization for the solution.• An "employee champion," advocating for continuous employee education and talent development, my organizations retain and cultivate future leaders, put the right people in the right seats, and increase productivity per employee.As a senior operations executive, I transform workplace culture to create high levels of employee engagement and exceed my customers' expectations. How and why can I do this? There are three things that I bring to every team: 1) Building relationships - People are the most critical asset of a company! I create caring, friendly, and trusting environments at all levels in an organization.2) Collaboration - Since I don't know everything, I value input and participation in the decision-making process that gets the best results for customers, employees, and stakeholders. In addition, when relationship-building exists, people are more comfortable and engaged when collaborating.3) Engagement - I devote many hours to ensuring the best results. So, enjoying the time I spend with teams and customers is essential. With the right attitude, even the most challenging and stressful experiences can be fun.I am fully committed to building positive workplace cultures that ensure employees bring their "best self" to work. Known for my approachability (a trait that is often rare with executives), I aspire to be that leader who listens, asks the right questions, and then acts.CORE COMPETENCIES• Executive Leadership – developing strategies and full responsibility for functional organizations• Operational Excellence – improving processes, products, customer experience• Labor Optimization - developing and maximizing employee performance• Financial Acumen - P&L resp for Business Units; Healthcare RCM expert• IT Enablement – business owner, prioritizing and driving projects