Lisa Fischer Email & Phone Number

Bend, Oregon, Us

Vector is a complete cardiac digital health solution that makes it simple for care teams to accurately capture, manage, analyze and act on the growing volume of remote cardiac data. With Vector, clinicians can monitor and manage the entire cardiac remote data lifecycle – from patient set up to data transmission to analysis – so they can stay focused on delivering the best care to patients. Vector provides the tools and support needed to integrate multiple systems, automate manual processes and manage important patient alerts. This helps clinics ensure their patients stay connected while maximizing the value of cardiac remote monitoring technology.

An advisory practice retained to deliver strategic and operational expertise to senior executives within remote patient monitoring (RPM) and healthcare industries. ☑ Assess processes with mapping, efficiency opportunities, cost-benefit analysis of enhancements☑ Reduce effort, cycle time, and/or cost of operational processes☑ Insourcing/Outsourcing guidance☑ Project Management for implementing solutions

Long Island City, Ny, Us

PRL Closed 12/31/22: First foray into a start-up, scaling Customer Operations for PRL, with three national laboratories and planned expansion beyond Covid testing. Includes redesigning Salesforce for automation and self-service to create personalized customer experiences. Revenue Cycle responsibility for integrating insurance billing with an outside partner to ensure timely billing and maximize collections.

Malvern, Pa, Us

■ Operated with P&L / EBITDA responsibility ($60M in revenue) for the acquisitions of Remote Patient Monitoring (RPM) organizations – Geneva & Remote INR. ■ Provided operational leadership, direction, and performance improvement of customer engagement for 120K+ patients with implanted devices or using anticoagulants.■ Partnered with Sales to ensure onboarding of healthcare practitioners and their patients, ensuring our service offerings provided convenient customer-centric solutions.CONTRIBUTIONS☑ Provided the analysis of the proposed Roche CCL (now Remote INR) acquisition, reducing the Roche cost of service by 50%, which ensured the profitability of the acquisition☑ Reduced facilities from 3 to 1, operating with a remote employee model☑ Led team that created SOPs, hired/trained a new remote staff of 60, and integrated the Roche systems into the BioTel network☑ Assumed responsibility for the Geneva operations including integrating a team of 150 into the BioTel Heart organization, coordinating system enhancements (customer-facing and operations) with IT, and identifying process improvements☑ Prioritized efficiencies with IT, including implementing Salesforce for workflow, metrics development, and patient engagement opportunities☑ Served as Executive Sponsor for the implementation of WECARE, a customer-centric culture, throughout BioTelemetry (>1800 employees)COMPETENCIESBudget Management, Business Modeling, Business Unit P&L, C-Suite Influencing, Change Management, Clinical Patient Monitoring, Continuous Process Improvement, Corporate Integration, Customer Relationship Management (CRM), Customer Service, Employee Lifecycle Management (ELM), Expense Reduction, IT Governance, KPI/OKR Management, M&A, Project & Program Management, Quality Control, Remote Team Management, Remote Patient Monitoring (RPM), Revenue Cycle Management (RCM), ROI Development, SaaS, SOP, Staffing Models, Strategic Development, System Integration, Vendor Management.

Malvern, Pa, Us

■ Promoted to provide the strategic direction, driving efficiencies, and performance of Operations.■ Responsible for the day-to-day leadership of a 24x7 operation with 900+ employees in 6 locations with a $50M+ budget in support of annual revenues >$350M.☑ Assessed viability of acquiring LifeWatch, doubling the customer base and revenues of BioTel Heart ☑ Led integration efforts post-acquisition, resulting in synergies that increased Revenue/Labor $ by 22.5%☑ Served as the Executive Sponsor for the implementation of a customer-centric culture throughout BioTelemetry (>1800 employees)COMPETENCIESBudget Management, Business Modeling, C-Suite Influencing, Change Management, Clinical Patient Monitoring, Continuous Process Improvement, Contract Management, Corporate Integration, Customer Relationship Management (CRM), Customer Service, Employee Lifecycle Management (ELM), Expense Reduction, IT Governance, KPI Management, M&A, Healthcare Payor Management, Onshore/Offshore Outsourcing, Project & Program Management, Quality Control, Remote Patient Monitoring (RPM), Revenue Cycle Management (RCM), ROI Development, SOP, Staffing Models, Strategic Development, System Selection & Integration, Vendor Management.

Malvern, Pa, Us

Promoted to leading Revenue Cycle operations (annual revenue over $200M) and ensuring employee quality for Clinical, Customer Service, and Reimbursement Services teams. ☑ Applied Six Sigma principles to create a process-oriented and customer-driven organization focused on "getting it right the first time." ☑ Decreased DSO (days sales outstanding) from 99 to 34.4 days☑ Increased team productivity by 300%+☑ Reduced bad debt from 14% to 5.5%☑ Integrated three acquisitions, resulting in volume increases of 263%, with only a 12% FTE increase ☑ Changed team culture, which significantly increased moraleCOMPETENCIESBudget Management, Business Modeling, C-Suite Influencing, Change Management, Continuous Process Improvement, Customer Relationship Management (CRM), Customer Service, Employee Lifecycle Management (ELM), Expense Reduction, IT Governance, KPI Management, M&A, Healthcare Payor Management, Onshore/Offshore Outsourcing, Project Management, Quality Control, Revenue Cycle Management (RCM), ROI Development, SOP, Staffing Models, Strategic Development, System Integration, Vendor Management.

Secaucus, Nj, Us

Management responsibility for a team of Black Belts (BB) focused on reducing costs and increasing quality for a 1,600 FTE Revenue Cycle organization with over $1B in revenue. ☑ Reduced expenses by over $15M through business case development, project prioritization, and driving projects to completion. ☑. Led team that mentored and trained 150+ Six Sigma Green Belts, ensuring Lean principles were adopted and reinforced throughout the organization.

Secaucus, Nj, Us

■ Managed quality-driven, process improvement projects to reduce effort, cycle time, and costs by utilizing DMAIC, DMADV, and Lean Principles. ■ Prepared and managed metrics to ensure deliverables were on target and took appropriate action as necessary on multiple projects:☑ Hemocue AB (2008-2009): Swedish company owned by QD. International assignment to implement Six Sigma in manufacturing and corporate environment. Hemocue manufactures handheld lab-quality testing devices, large customers including Red Cross and WHO. Delivered Green Belt training for 20+ FTEs☑ Reshape (2007): Corporate assignment to reduce expenses by $500M; primary focus HR☑ IT (2005-2006): Supported team of 300 IT employees for Billing, Finance, HR, and Sales systems. Delivered Green Belt training for 100+ FTEs

Philadelphia, Pa, Us

■ Contracted to GSK through Yoh Scientific ☑ Developed departmental training program for new contract managers☑ Negotiated Research Support Agreements between GSK and academic research institutions for conducting investigator-initiated clinical trials, handling dozens of matters simultaneously. ☑ Resolved recurring issues involving intellectual property, regulatory compliance, indemnification, and other risk management matters.

■ Recruited to manage Shared Financial Services projects related to the merger of SmithKline Beecham and GlaxoWellcome (GW). Projects encompassed all of GSK's US businesses and required influencing employees outside the US SFS organization. ■ Responsible for leading large teams, developing communications, and managing project plans. The interaction was required with all levels of employees to meet customer expectations and ensure customer satisfaction. Projects included:☑ US Accounting Code Standardization (22K codes in JDE and >60 downstream systems)☑ Signatory Authority Policy & Processes Implementation☑ GW legacy financial systems migration to JD Edwards.

Secaucus, Nj, Us

■ Manager, Laboratory Billing Services (1997-2000) | Supported Lab General Managers in improving revenue as a liaison between the Lab and Billing. Managed a team responsible for educating physicians regarding insurance requirements. ■ Manager, Payor Relations (1993-1997) | Managed a team of professionals. Owned Revenue relationship with hundreds of payers. Responsible for EDI implementations, contract compliance, and resolving all issues with regard to payment of claims.■ Supervisor, Accounts Receivable (1989-1993)■ Held various individual contributor roles in Operations, Revenue Cycle (1987-1989)