Lisa Shuman Email and Phone Number
Lisa Shuman work email
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Lisa Shuman personal email
I have 20+ years of experience as a software developer and for more than 8 years I provided Service Management solutions using the Service Now platform. I am a ServiceNow Certified Application Developer and System Administrator. I have extensive knowledge of the Service Now platform having done custom development in most, if not all of the modules. I have also focused on horizontal discovery, service mapping and service portal development.I have a master’s degree in Instructional Design and Technology. The knowledge I have gained from the program is feeding back into my work as a Senior Technical Trainer at ServiceNow. I have also been responsible for the development of service management internal web-based courses. Beyond my Service Now experience, I am also a Certified SCRUM Master and competent .Net developer with extensive skills in Javascript and HTML and am versed in the ITIL processes.
Servicenow
View- Website:
- servicenow.com
- Employees:
- 13421
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Principal Technical TrainerServicenow Mar 2022 - PresentDeliver content (across multiple product lines) at a variety of levels to different audiences via classroom (public, onsite), and virtual classroom.Certified Technical Architect program facilitator.Expert on the ServiceNow platform (10 years ServiceNow Development experience) - ramping on new courses on a continued basis.Collaborate with Curriculum Development and provide feedback for the development of effective and sustainable training courseware and curriculum.Work on projects to support people and processes within the training delivery organization.
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Sr. Technical TrainerServicenow Oct 2019 - Mar 2022
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Sr. It Software Development Engineer/Servicenow DeveloperIntel Corporation Mar 2012 - Oct 2019Chandler, Arizona- Development of web-based service management training materials.- Develop applications using agile/scrum methodologies to automate and manage IT services using all modules of the ServiceNow platform. - Coached, Mentored and Trained ServiceNow platform for multi-national developers.- Technical editor and writer- Facilitate New Employee Orientation and Inside Intel courses to Intel employees. -
Software EngineerIntel Corporation Apr 2007 - Mar 2012Chandler, Arizona- Product owner and developer of centralized database storage solution for factory application configuration files to facilitate handoff of operation configuration from Automation to the factory. - Led 6-person team of developers to create automated test cases for core Manufacturing Execution System (MES) testing spirals.- Key developer on several teams to develop automated factory solutions. - Created all installation and end user documentation, training materials and provided training to all application owners.
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Software EngineerIntel Corporation Mar 2000 - Apr 2007Chandler, Arizona- Led 20+ test engineers/developers configuration test and validation team . Wrote all documentation, providing training and led team to completion of over 4000 test cases.- Developed key MES300 automated applications.- Created all associated documentation and provided training for new developers as well as Level-2 support personnel at factory sites.- Modeled and prototyped new software capabilities and developed extensive documentation for installation across factory sites.- Comprehensive database management of SQL Server Databases.- Provide Level 3 Product support to 20+ facilities.
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Programmer/AnalystTosco Shared Services 1997 - 1999Tempe, Arizona- Supported Facilities Department with Visual Basic and Access database design. Maintained back end Oracle database.- Implemented Visual Basic service call center and service accounting application. - Created and maintained Interactive Voice Response system for service call center using Visual Basic.- Conducted user training on all areas of service call center and service accounting application.- Project lead on remote monitoring application for environmental compliance application and document imaging application for service accounting system.-Created requirements documentation and project plans.
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Human Resources Information Systems SpecialistTosco Shared Services 1996 - 1997Tempe, Arizona- Coordinated the development of three major labor control databases. These included a $200+ million Corporate Salary Budget Model, Staff Graph Labor Scheduler model and several ad-hoc Human Resource related reporting systems not covered by PeopleSoft.
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Automatic Data Telecommunications Center Operator (72G)United States Army 1988 - 1991Fort Clayton, PanamaAchieved rank of Specialist (E4)
Lisa Shuman Skills
Lisa Shuman Education Details
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Business/Information Systems -
Computer Information Systems
Frequently Asked Questions about Lisa Shuman
What company does Lisa Shuman work for?
Lisa Shuman works for Servicenow
What is Lisa Shuman's role at the current company?
Lisa Shuman's current role is Principal Technical Trainer at ServiceNow.
What is Lisa Shuman's email address?
Lisa Shuman's email address is li****@****now.com
What schools did Lisa Shuman attend?
Lisa Shuman attended Southern New Hampshire University, University Of Phoenix, Mesa Community College.
What skills is Lisa Shuman known for?
Lisa Shuman has skills like Project Management, Software Development Life Cycle, Program Management, Testing, Software Development, Agile Methodologies, Requirements Analysis, Cross Functional Team Leadership, Software Project Management, Integration.
Who are Lisa Shuman's colleagues?
Lisa Shuman's colleagues are Chuck Jones, Korryn Duran, Kumarasastry Marla, Marcus Alday, Ramkumar Mahato, Tomoe Matsudaira, Almeen Arif.
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