Lisa Shuman Email & Phone Number

Deliver content (across multiple product lines) at a variety of levels to different audiences via classroom (public, onsite), and virtual classroom.Certified Technical Architect program facilitator.Expert on the ServiceNow platform (10 years ServiceNow Development experience) - ramping on new courses on a continued basis.Collaborate with Curriculum Development and provide feedback for the development of effective and sustainable training courseware and curriculum.Work on projects to support people and processes within the training delivery organization.

Chandler, Arizona

- Development of web-based service management training materials.- Develop applications using agile/scrum methodologies to automate and manage IT services using all modules of the ServiceNow platform. - Coached, Mentored and Trained ServiceNow platform for multi-national developers.- Technical editor and writer- Facilitate New Employee Orientation and Inside Intel courses to Intel employees.

Chandler, Arizona

- Product owner and developer of centralized database storage solution for factory application configuration files to facilitate handoff of operation configuration from Automation to the factory. - Led 6-person team of developers to create automated test cases for core Manufacturing Execution System (MES) testing spirals.- Key developer on several teams to develop automated factory solutions. - Created all installation and end user documentation, training materials and provided training to all application owners.

Chandler, Arizona

- Led 20+ test engineers/developers configuration test and validation team . Wrote all documentation, providing training and led team to completion of over 4000 test cases.- Developed key MES300 automated applications.- Created all associated documentation and provided training for new developers as well as Level-2 support personnel at factory sites.- Modeled and prototyped new software capabilities and developed extensive documentation for installation across factory sites.- Comprehensive database management of SQL Server Databases.- Provide Level 3 Product support to 20+ facilities.

Tempe, Arizona

- Supported Facilities Department with Visual Basic and Access database design. Maintained back end Oracle database.- Implemented Visual Basic service call center and service accounting application. - Created and maintained Interactive Voice Response system for service call center using Visual Basic.- Conducted user training on all areas of service call center and service accounting application.- Project lead on remote monitoring application for environmental compliance application and document imaging application for service accounting system.-Created requirements documentation and project plans.

Tempe, Arizona

- Coordinated the development of three major labor control databases. These included a $200+ million Corporate Salary Budget Model, Staff Graph Labor Scheduler model and several ad-hoc Human Resource related reporting systems not covered by PeopleSoft.

Fort Clayton, Panama

Achieved rank of Specialist (E4)

Master Of Science, Instructional Design And Technology, 4.0

Activities and Societies: National Society of Leadership and Success, Sigma Alpha Pi

Bachelors Of Science, Business/Information Systems

Associates Of Applied Sciences, Computer Information Systems