I joined the TAGeX senior leadership team in December to direct numerous client service programs and manage all customer service, sales, marketing, and ecommerce projects and initiatives. I am responsible for assessing, designing, organizing, implementing, and executing operational and infrastructure support elements and leading a talented team in delivering quality projects.

Throughout my tenure with Alleson Athletic, I built win-win relationships that translated to superior and consistent results. I was also repeatedly recognized for top performance and played a key role in advancing critical M&A initiatives across domestic and international footprints. I served as the gatekeeper for key internal and external stakeholders, offering oversight and direction for key accounts and partners, including top-tier clients such as Under Armour, NBA/WNBA, New Balance, Warrior, Brine, and BSN. During my tenure, I designed and implemented numerous solutions and process improvements, including the company’s first innovative training and development program.

I was promoted to a leadership role to set strategic vision and manage the daily operations of a customer service department in direct support of consumers and retail partners, including Walmart, Lowes, THD, Sam’s, Staples, Target, and Office Max, as well as many other commercial accounts. Throughout my tenure, our team consistently improved customer satisfaction rates, met or exceeded KPI targets, and completed years below budget. I personally led numerous business growth projects spanning acquisitions, e-commerce, social business launches, and other critical areas.

In this role, I led a call center team in addressing the unique needs of 7,500 members and set the strategy for identifying opportunities to sell additional products and services.

Supervised an inbound/outbound call center to provide excellent customer service with billing questions, technical trouble shooting and product knowledge. Monitored team to ensure quality expectations were being met. Reviewed statistical measures to meet goals. Provided performance reviews.