Lisa S Liew Email & Phone Number

Lloyd Morgan has over 20 years' experience in providing Executive Search & Selection services to organisations across a wide variety of industries throughout the Asia Pacific region. For more information, please visit our website www.lloydmorgan.com.hkSpecialise in sourcing and placing quality senior / mid level executives within the Banking & Finance sector.To connect, please send me a mail at iwr07@hotmail.comTo reach me, you can call +852 3187 8884

Responsible for credit card usage & strategy- Conceptualise marketing programs- Negotiation of offers & promotions for cardmembers- Communication channels - Above the line & Below the line

Loyalty, Rewards & Retention1. Membership Rewards bonus points reward program- Rewards catalogue- Bonusing program- Responsible for making Amex MR one of the best programs in town2. Retention & Anti-attrition- Manage a 14 person Save-A-Card telemarketing team- Manage 2 outsourced call centres- Responsible for implemeting initiatives pre-emptive & resolicitation programs - Successfully reduce attrition significantly after taking over portfolio3. Card usage (Engagement strategy)- Responsible for managing the engagement strategy which includes:- activating new cardmembers, card welcome calls, engaging zero spenders, pre-emptive marketing, etc- Responsible for significant promotion activities including Platform Lucky Draws, Spend & Get gift programs, Christmas private sale events, sponsorships, etc