Who is Lisa S. Mack? Overview
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Quick answer
Lisa S. Mack is listed as Entrepreneur at Tranont, based in United States. AeroLeads shows a matched LinkedIn profile for Lisa S. Mack.
Lisa S. Mack previously worked as Target: People Leader and Program Strategist at --- and Senior Director, Sales & Service at First Tech Federal Credit Union. Lisa S. Mack holds Certificate, Credit Union Management from Western Cuna Management School.
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Tranont
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Profile bio
About Lisa S. Mack
WHAT I DO: I plan, develop, and execute business and operational strategies that transform the way we do business, including improvements in the areas of financial management, employee training, customer service, selling effectiveness, stakeholder communications, and organizational design. In this way, we deliver results with high efficiency, low costs, and customer focus.WHY IT MATTERS: In the banking industry, every decision makes an impact on employee experience, customer outcomes, operational efficiency, and overall business performance. I am adept at leading teams through significant change due to market challenges, organizational transitions, and regulatory shifts with adaptability, understanding, and a focus on reaching our goals. The leadership skills I gained in the financial services sector are infinitely transferable to any industry and will continue to add value as I begin the next phase of my career.WHO I WORK WITH: I operate with a highly collaborative, partnership-based, and transparent leadership style. My colleagues and direct reports trust me to lead them in the right direction because they know we share the same goals, priorities, and values. With their support, I have excelled at driving significant, cross-functional initiatives that positively impacted both employee and customer experience.HOW I MAKE A DIFFERENCE: I promote an employee-centric culture by putting people first. Whether we’re enjoying positive growth, undergoing systemic change, or persisting through adversity, I make sure people feel heard. In 2020, I was nominated by my peers to receive the Most Inspirational Leader Award as a testament to the success of my leadership philosophy. Their trust and support mean everything to me.WHERE I FOCUS: Organizational Development | Operations Management | Business Process Improvement | Change Management | Program & Project Management | Performance Oversight | Program & Team Building | Financial Stewardship | Regulatory Compliance | Coaching & Mentoring | Loyalty, Accountability, & Transparency
Current workplace
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7 roles
Lisa S. Mack work experience
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Target: People Leader And Program Strategist
Current
---
Actively pursuing a new opportunity to support a high-growth, mission-driven organization . Brings 25+ years of leadership experience in business development, team building and motivation, continuous improvement, change management, and operational oversight.
Apr 2024 - Present
Senior Director, Sales & Service
Led a department with 100+ inbound call center agents, two senior managers, and 10 managers. Engaged with external partners, external vendors, and back-office support teams in decision-making relationships with hundreds of stakeholders. Drove a culture of first-call resolution, continuous improvement, and high member satisfaction. In six years, increased total deposits by 182% and consistently achieved the call center’s service-level goals each month.Key Achievement: Achieved the lowest turnover rate to date (under 2%), improved employee satisfaction by 27%, and surpassed sales goals by 7%. Led organizational restructure in the 120-person call center. Developed an optimal call center structure with revised job descriptions, new job grades and pay scales, and four new titles. Created professional development opportunities, which upskilled reps to handle a wider range of member needs. Finally, partnered with a third-party vendor to provide overflow call support.
Oct 2017 - Apr 2024
Senior Manager, New Account Opening & Relocation Services
Drove business development and built relationships with foreign national members and global mobility firms. Delivered strong revenue results and acquired thousands of members. Consistently achieved the highest NPS scores out of 180 people on the team. Key Achievement: As a member of a 20-person team, led all phases of Salesforce implementation, a 13-month project impacting all member interactions and front-line processes.
Jun 2013 - Oct 2017
Credit Manager, Washington State
Built a finance portfolio for indirect auto loan contracts, servicing 150+ new and used car dealerships statewide. Grew the contract portfolio to the Top 10% in the Western region.
Jan 2012 - May 2013
Branch Manager
Oversaw day-to-day branch operations, including the overall business strategy, financial plan, business development, compliance, and a team of 10 employees. Consistently increased member base by 10% YoY by cultivating community relationships and attending Chamber of Commerce networking events, job fairs, and other events.Key Achievement: Initiated a student regional occupational program (ROP) that provided financial literacy education at a partner high school.
Jun 2010 - Jan 2012
Svp, Operations Support Director
Citifinancial Auto
Led a 42-person organization that managed underwriting, buying, and loan processing. Controlled center expenses, risk portfolio, profitability, and monthly volume goals. Drove steady growth of the regional buying center. Served 1,000+ franchise and non-franchise auto dealerships in nine U.S. states. Additional roles: Buying Supervisor (2005 to 2005) and Area Sales Manager (2000 to 2004).
Dec 1996 - Jan 2009
2 education records
Lisa S. Mack education
Certificate, Credit Union Management
Western Cuna Management School
Bachelor Of Science - Bs, Business
FAQ
Frequently asked questions about Lisa S. Mack
Quick answers generated from the profile data available on this page.
What company does Lisa S. Mack work for?
Lisa S. Mack works for Tranont.
What is Lisa S. Mack's role at Tranont?
Lisa S. Mack is listed as Entrepreneur at Tranont.
Where is Lisa S. Mack based?
Lisa S. Mack is based in United States while working with Tranont.
What companies has Lisa S. Mack worked for?
Lisa S. Mack has worked for Tranont, ---, First Tech Federal Credit Union, Gateway One Lending & Finance, and The Golden 1 Credit Union.
How can I contact Lisa S. Mack?
You can use AeroLeads to view verified contact signals for Lisa S. Mack at Tranont, including work email, phone, and LinkedIn data when available.
What schools did Lisa S. Mack attend?
Lisa S. Mack holds Certificate, Credit Union Management from Western Cuna Management School.
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