Lisa Smoker Email & Phone Number

Kirkland, Wa, Us

Bainbridge Island, Washington, United States

Bremerton And South Kitsap Clubs

Bellevue, Washington, United States

Responsible for planning, organizing and directing projects related to hardware deployment ensuring delivery on time, on budget and within scope. Managed vendor performance, capacity and costs including regular detailed business operations review with key stakeholders. Maintained and developed SLA's with vendors through daily management and process improvements.

Greater Seattle Area

Experi handcrafts and operates private wine & food travel programs to the world's best destinations. Our extensive experience, long-standing relationships on the ground, attention to detail, and passion for excellence go into creating meaningful and unparalleled experiences for our guests. * Leadership: Implemented and managed company-wide operating system to organize human energy in alignment with company vision and goals. * Operations Management: Lead day-to-day operations of a 100% distributed team. Streamlined company processes and designed standards of communication, contract negotiations, and customer service protocols. * Administration: Lead team onoboarding and training. Responsible for all ongoing business requirements such as licensing, insurance, and legal.

Princeton, Nj

ELS Educational Services, Inc. offers more than 55 years of success in assisting international students—more than 1.2 million to date—achieve their personal and professional goals through English preparation and university study skills. * Leadership and Operations Management: Led cross-functional team tasked with establishing new academic program with partner universities. Responsible for collaboration in design, curriculum content and fiscal structure. * Project Leadership/Management: Serving as project manager of the pathway program led to an on-time implementation. * Strategic Relationship Management: Liased with university partner senior leadership in negotation and development of joint ventures.

Greater Seattle Area

* Leadership: Created operational strategy as part of the Operations team for 60+ language centers.* Implementation: Implemented operations and management of multiple language centers throughout the U.S. * Policy Development: Served as a member of the ELS Operations Team to develop new policies and procedures for 60+ language centers.* Training: Collaborated with the Director of Training to write and implement a comprehensive online training program for all center positions ensuring 100% of staff at each center were trained in academic standards, fiscal management, and customer service standards. * Institutional Liaison: Key liaison with university and public partners such as Seattle University, Marquette University, and University of Missouri St. Louis.* Growth Management: Provided strategic insight into organization growth plan and streamlined policies and adjusted strategies to meet market demands. Involved both opening new centers and closing low-performing centers

Seattle, Wa

* Personnel Leadership: Directly supervised 5 exempt staff and 12 instructors. Administered performance evaluations and developed one-on-one performance improvement plans. * Human Resources Management: Managed all HR functions at center level including all hiring and onboarding. * Compliance: As Designated School Official (DSO), ensured the center was in full USIS/SEVP compliance

* Institutional Liaison: Key liaison with university and public partners including University of Minnesota, University of Pittsburgh, SUNY Oswego, 20+ community colleges in WA State * Program Developer: Worked with faculty and university administration to design cost-effect, academically strong education abroad programs. * Familiarization Tour Director: Designed and led trips abroad to CAPA center for current and potential clients. * Strategic Partner Manager: Led and managed all client relations. * Recruiter: Designed recruitment events and efforts to recruit students to program.

Tunisia

June 1989 – January 1991 The Peace Corps promotes world peace and friendship by fulfilling three goals: To help the people of interested countries in meeting their need for trained men and women. To help promote a better understanding of Americans on the part of the peoples served.* Instructor: English instructor at the Bourguiba School in Sousse, Tunis and faculty of US History and English at the University of Kairouan, Kairouan, Tunisia. * Program Manager: Developed an eight-week Teaching English as a Second Language training program for other Peace Corps volunteer. Set up location, arranged with local school officials, trained volunteers and recruited local high school students to participate. * Trainer: Trained other volunteers in teaching and tutoring techniques

Certificate, Non-Profit/Public/Organizational Management

Master Of Arts - Ma, International Relations And National Security Studies

Ba, Asian Studies

Education record

Activities and Societies: Post-graduate study abroad with the Yale in China Program

Project Management

Professional development course work in Project Management