Memora Health, the leading intelligent care enablement platform, helps clinicians focus on top-of-license practice while proactively engaging patients along complex care journeys. Memora partners with leading health systems, health plans, and digital health companies to transform the care delivery process for care teams and patients. Our platform digitizes and automates high-touch clinical workflows, supercharging care teams by intelligently triaging patient-reported concerns and data to appropriate care team members and providing patients with proactive, two-way communication and support. To learn more about Memora’s vision to make care more actionable, accessible and always-on, visit memorahealth.com.

Building a strong and strategic operations team responsible for onboarding all new customers, implementing new product lines, and facilitating upsell closings.

Built operational implementation, data management, and data quality teams. Also streamlined workflows year over year to handle 30% increase in pipeline while maintaining consistent headcount. Developed roadmaps, projection plans and established clear goals to align product and engineering teams to improve internal tooling and process automation. Mentored team to grow and learn increasingly broader skills and cross-trained for increased team stability

Operationalized the on-boarding procedures for custom HL7 interfaces. By doing so, reduced team applied time for project management and added consistency to project workflows. Also improving client experience and increasing quality in interface delivery. Initiated the outsourcing of compartmentalized components of the implementation project plan to facilitate routine aspects which are now sent to athena’s operational specialists in Chennai, India which increased stateside bandwidth.

Lead project teams through the Software Development Life Cycle for cloud based services, including working closely with clients, developers, user experience, and legal teams. Also triage and prioritize the client suggestion board and design release plans accordingly

Developed and launched a new department to operationalize the on-boarding and support of a new integrated cloud-based merchant services product

Recruited, trained, and managed a team of 11 Analysts and launched outsourcing of work to Chennai, India, effectively reducing overall unit cost by $0.70/unit

Monitored queues and resolved day-to-day escalations and designed new reports for daily monitoring of workload queues and trends

Identified trends in posting quality in order to design and deliver targeted training materials