Working with the Chief Compliance Officer, Director of Operations and President/Pharmacist-In-Charge in applying for URAC and ACHC accreditations for Compounding, Infusion Therapy and Nursing, and Specialty Pharmacy.

Senior Account Associate / Account AssociateServed a dual role as client relationship manager (Account Associate) and Team Leader of pre-registration coordinators (Senior Account Associate).• Built outstanding relationships with Athena colleagues.• Identified and visited local physicians’ offices to introduce to Athena Coordinator and other services and enroll new members.• Provided user support to physician office staff as well as hospital staff and answer questions.• Attend local events to maintain athenahealth visibility in the marketplace and communicate alliance between the organizations.• Led brain-storming sessions to create processes to quickly address service and quality issues.• Co-managed a team of 23 pre-registration coordinators.• Ensured that precertification staff accurately and quickly processed all daily requests.• Conducted daily team performance audits and trained team on skill gaps as necessary.• Hosted monthly staff meetings, quarterly client calls, and biweekly one-on-one check-in meetings.• Created daily and weekly productivity, collections, and issue resolution reports.

Insurance Verification and Pre-registration Representative / Patient AccessResponsibilities included ensuring patients and hospital were covered for procedures by procuring proper authorizations. Proficient in Invision, Document Imaging, and all Microsoft products.• Pre-registered, verified insurance benefits, and determined patient financial responsibilities.• Created inpatient / outpatient reports – verified benefits and authorization requirements and reported the information for follow-up.• Pre-registered all maternity patients for delivery at Shelby, determined the patient financial responsibility, and established arrangement for payment.• Served as back-up in all areas of patient access.

There were 25-30 companies that I reconciled bank statements, calculated payroll taxes, and sales taxes using the Quickbooks program. I created an Excel workbook to calculate the payroll and sales taxes. Provided each company with monthly statements for their business.

Handled the promotion, editing and publishing of 20+ catalogs for EBSCO Subscription Services and I also helped create, edit, publish and distribute numerous brochures for events and product promotions for EBSCO Industries.