Lisa Springer, Cpa Email & Phone Number

Columbus, Oh, Us

My Locations Is Columbus, Ohio

* Build and develop a ServiceNow technical training team at Insource, Inc.* Train the fulfiller role for clients who implement ServiceNow applications.* Conduct Business Analysis for the ITSM applications, manage the configuration changes with developers, demo changes with the client, train the users who will participate in UAT and lastly, train the fulfillers for Go-Live.* Roll-out Organizational Change Management (OCM) for clients implementing ServiceNow. * 8+ years of ServiceNow experience.* ServiceNow System Administration Certified.* ServiceNow ITSM Implementation Certified.* ServiceNow Authorized Trainer of the ServiceNow Fundamentals course.

Dublin, Ohio

Lead the training and development of CareWorks Tech Enterprise Service Management Consulting Division. Accredited to train ServiceNow System Administration / ServiceNow Fundamentals technical training course. ServiceNow System Administration Certified.

Columbus, Ohio

* Responsible for developing/maintaining a high performing technical training team through effective management and development of staff. * Also responsible for 1) the development and implementation of technical training and associated customer service, 2) resolving issues and measuring performance related to customer service delivery, 3) ensuring quality customer service, 4) the design, delivery, and evaluation of end user training, 5) the development of systems and processes aimed at effectively implementing training, 6) identifying process improvements and seeking opportunities to enhance efficiency, 7) planning and managing a training budget. * Responsible for resolving customer support issues in alignment with of the organization’s operational, management, business, marketing, and strategic planning needs.

Columbus, Ohio Area

• Responsible for leading a training department of ten direct reports supporting 55,000+ state employees; guiding the statewide direction of leadership and performance management; directing multiple, statewide, training programs; mentoring program managers of statewide initiatives.• Increased training volume by 400% after transforming the training department into a collaborative, motivated team by hiring quality trainers who significantly improved training content and facilitation; training evaluation feedback regarding application in the workplace also improved from a Kirkpatrick’s level one to level three. • Selected best practices across the agency and created a complete policy and process, training department manual to standardize processes and reduce redundancies;coordinated the development of state specific web-based training. • Directed the development of both statewide Leadership and Supervisory Training Programs resulting in enhancing employee engagement, communication, productivity and performance; received recognition from the Director, Dept. of Administrative Services for enhancing the 18 month Ohio Certified Public Manager nationally accredited, leadership program by improving training content, curriculum, eligibility and completion criteria.• Managed the statewide Professional Development and Tuition Program; pursued and championed the build of a new database for employee tuition reimbursement that resulted in improving efficiency and employee accessibility.

Dublin, Ohio

Sequent is: A consulting and outsourcing services firm helping organizations improve corporate performance through the integration of people strategies, process management, and technology. The companies we work with benefit from our full spectrum of services – from strategic consulting services to a wide variety of technology-enabled outsourcing services.• Designed the training/education program for Open Enrollment of employee benefits for multiple plans; created the training and communications that included teaching the differences in types of plans to 6,000 (client) employees by conducting live facilitation sessions at 25 client sites, live webinars, and YouTube.• Developed and facilitated classes on Leadership, Diversity, Customer Service, Change Management, Handling Personal Change and Interviewing.• Conducted meetings with senior human resource leaders or company owners to educate them on the benefits of: Performance Mgmt., Talent Mgmt./Talent Acquisition, Change Mgmt., Organizational Development & Change, Leadership Development, Compensation & Rewards, Succession Planning and Technology Solutions such as Human Resource Management Systems, Learning Management Systems and Applicant Tracking systems.

• Responsible for managing all human resources functions for the entire firm to include recruiting, hiring, training, performance management, associate relations, benefits administration, and HRIS data management.• Planned, developed, and conducted internal training classes on leadership, performance management, train the trainer skills and communication; coordinated and oversaw efforts for a 2 week new hire onboarding process.• Researched, implemented and managed a Learning Management System to include selection of formal CPE courses for all associates; developed and implemented the “GBQ University” curriculum; defined goals by department and position and identified internal and external educational resources to meet goals.• Coordinated all career development initiatives to accomplish firm strategic goals by identifying competency gaps based on assessment results and selecting training to strengthen those areas. • Created and organized a coaching program to develop associates and increase performance.• Managed all HR communications (email/intranet/internet); assisted with designing the on-line human resourcescomponents to the GBQ website needed to market and recruit individuals to the company.• Designed a change management program to enhance the culture and take the associates from “good to great”.• Responsible for managing training and human resources budgets of $100K+.

• Worked as a Certified Instructor in Kepner-Tregoe - Problem Solving & Decision Making, Achieve Global leadership library and Honda Specific - Orientation, Career Power, Accountability and PDCA.• Served as Project Lead for the North American NH Circle program (problem solving teams) involving 300 associates. Responsibilities included: managing a 12 person annual Runoff Competition committee, communication, creating new project implementation programs and manuals, designing new training programs, and coordinating and facilitating the instructor-led training at all Honda facilities in North America.• Researched on-line training/vendors to identify best product(s) to fit company needs and goals.• Tested various project management classes to select appropriate vendor and program.• Administered the Educational Assistance Program for all North America Honda Associates.• Coordinated all ISD technical training with outside vendors on a per associate basis and managed two PC labs, including software needs and class set up with all instructor-led technical training classes.• Managed and was instrumental to the administration of the Cornerstone Learning Management System.• Oversaw and managed several training budgets ranging from $100-$175K.

• Participated in the preparation and review of the consolidated and non-consolidated federal and state compliance of approximately 15 entities with revenue of more than $2B.• Supervised five staff associates to coordinate tax compliance, due dates and work load.

Executive Recruiter for Accounting and Finance permanent placement

• Responsible for consolidated federal and state compliance of 35 entities with revenue of $350M.• Managed a tax department with five employees; responsible for hiring, training and development efforts.

Masters In Taxation, Taxation

Bachelor Of Science, Accounting