Lead the telehealth program, including development and successful implementation of all new programs and support, maintenance, and optimization of already-live telehealth programs. In concert with administrators and physicians, lead the development of telehealth and remote patient monitoring (RPM) use cases, as well as continuous refinement and improvement of telehealth operational approaches that reflect and anticipate changes in technology and healthcare delivery systems.

Subject matter expert on leading telehealth efforts in the development, growth, and optimization of St. Joseph Health telehealth program. Developed and administered telehealth workflows and conducted telehealth training. Extensive experience in vendor relations to optimize telehealth operational approaches.

Led and provided expert technical leadership to highly visible, sensitive and multi-faceted telehealth projects, such as telepsychiatry, teleophthamology, teledermatology, KP Now, Telephone Appointments. Developed project plans that identify key issues, problems, approaches, and resources required, as well as designed processes to address identified project. Developed job aids to facilitate telehealth training programs for different levels of audiences. Motivated team members and facilitates team meetings; acts as liaison, problem solver, and facilitator. Provided guidance to project teams on performance and productivity issues. Actively participated and/or lead in analyzing data and developing recommendations and action plans. Accountable for the development of KP Now performance metrics, using Teradata, for leadership and other key clients to facilitate sharing of project outcomes and best practices. Planned and facilitated meetings, as well as make formal presentations to senior level audiences.

CTN is California’s leading agency focusing on increasing access to healthcare through innovative use of technology which includes telehealth, telemedicine and health information exchange. Managed 300 CTN clients associated with FCC Healthcare Connect Fund subsidy program. Increased customer telehealth survey response rate by 20%. Scaled the product line, eCeptionist, to CTN client portfolio. Responsible for taking the lead role in assisting California Telehealth Network (CTN) sites with program and project management and technical assistance to implement telehealth and health information technology programs.

Manager of the use of telehealth technologies to target care and case management to improve access to care while improving the health of our communities. Telehealth implementation for primary care-type visits and specialty care, such as psychaitry, wound care, dermatololgy.

Managed over $55 million of comprehensive State of California and Federal Homeland Security Department grants. Demonstrated competency in understanding and ensuring compliance with local government, State and Federal grant and audit requirements. Adept at budget development and collaborating with extensive local government and financial stakeholders on the execution of grant funding.

Adjunct business administration department faculty.

Under the direction of the General Manager provided the Sales Managers and sales teams with product marketing and sales tracking of principal customers. Project leader and primary point of contact for strategic marketing study sponsored by Springs Industries serving the senior level Business Department students of California State University – Fullerton. Attended trade shows in a salesperson capacity to generate additional or new business. Conducted presentations to sales teams on product sales.