Lisa Tait Email & Phone Number

Toronto, On, Ca

Mississauga, Ontario, Canada

Steering DedON through a dynamic hyper-growth phase, my focus has been on operational excellence and strategic leadership, with a proven track record in supervising and mentoring a robust team. I have successfully driven multi-national project rollouts, consistently surpassing targets and doubling year-over-year growth. My role embodies a commitment to fostering diversity, equity, inclusion, and belonging (DEIB), which has been pivotal in building high-performing teams and establishing solid vendor relations. With a hands-on approach to P&L accountability and a strategic mindset, our team has set new benchmarks in revenue, profitability and customer satisfaction. Alongside exponential growth I've led a focus to bring scalable operational efficiency through CRM and project management systems implementation, launch and adoption.

I managed accounts with national wireless carriers and retailers including Costco, Rogers, Bell, and TELUS, and client groups to drive sales of mobile protection plans across several channels, including corporate owned retail, dealer, and call centre. I managed client relationships and drove business development initiatives, to exceed KPI metrics across Ontario, Canada. ✔ Exceeded all quarterly sales quotas consistently in 2017, 2018, 2019, and 2020Developed and implemented metrics and reporting processes with internal and partner stakeholders to align on targets and drive data transparency and key market growth✔ Partnered with retail senior management teams to analyze metrics and define new strategies to develop, maintain, and improve performance across markets✔ Developed sales incentive programs to drive growth in underperforming markets✔Developed content and facilitated training sessions to maximize protection plan sales.✔Conducted regular reviews of client business performance, taking a partnership approach to growth and grew client sales through innovative incentive and training programming

At EZ Corp Canada, I oversaw 21-location region across Canada and the US, drove sales and field management, operations support, and marketing communications. I also led a team of District Managers in optimizing operational excellence and maximizing client satisfaction and developed and rolled out sales budgets and strategies for Cash Converters. ✔ Executed large-scale rebranding initiative post-acquisition of stores in Virginia and Pennsylvania.✔ Boosted sales and inventory turns by recruiting, training, and developing sales and buying teams.✔ Built framework and implemented individual store business and marketing plan programs for established markets to identify and leverage location-specific business opportunities.✔ Coordinated sales and marketing programs with cross-functional teams to attain revenue and inventory sell-through goals.