Lisa Sofia Tapia Email & Phone Number

Roselle Park, Nj, Us

New York City Metropolitan Area

New York, New York, United States

Analyzing data to determine trends and identify opportunities for resolution. Consistently recognized by department for executing complex agreements between parties.Coordinating and conducting group training sessions based on live classroom mediations. Making key research-based recommendations to Senior Management to improve workflow and organizational efficiency. Serving as an expert resource on NY No-Fault Insurance Laws, NYS Workers Compensation Fee Schedule, and other regulatory requirements and guidelines. Managing documentation for assigned team caseload and delivering essential documents and data to parties in an effort to assist with resolution.Maintaining effective communication and information between parties, multiple departments, and Arbitrators. Case Manager Specialist - 8/09-8/11Responsible for the initial training of all new case managers and assistant hires. Engaged in extensive communication with arbitrators to resolve calendar issues, disposition of cases and related issues. Attended hearings to observe the dispute resolution process and assist arbitrator and parties to ensure compliance with the New York State Insurance Department (NYSID) procedural standards. Maintained financial records, entered detailed case comments and prepare mandatory reports for each case in compliance with policies, guidelines and procedures of Association and New York State Insurance Department (NYSID). Case Manager - 6/03-8/09Conciliation Assistant - 5/02-6/03Data Entry Operator - 11/01-5/02

Created advertising content to spur new client growth.Conducted telephone marketing to generate qualified sales leadsDeveloped and maintained good working relationships with insurance brokers, independent financial advisers, and other clients.Delivered high-class customer service by swiftly responding to queries and concerns from clients.

Woodbridge, New Jersey, United States

Communicated with up to 20 arbitrators in an effort to schedule Prudential Insurance claims in the Northeast U.S. region for adjudication. Provided comprehensive and focused customer service to ensure optimal satisfaction; assist parties with miscellaneous issues and concerns, ranging from clarification to facilitation of their cases; identify and resolve case-related problems expeditiously. Managed over 50 new no-fault arbitration cases per week on average along with various aspects of pending cases.