Lisa Tass Email & Phone Number

Oakville, On, Ca

- Manage and be accountable for the company’s client refund reserve model- Lead related meetings and maintain established working relationships with internal stakeholders- Help drive the monthly revenue accounting close process, including analyzing and preparing journal entries, reconciliations and other work papers and analyses- Ensure the compliance with applicable policies- Assist in assessing revenue accounting treatments for one-off cases- Interface with external auditors as needed- Record journal entries and other transactions according to Company procedures and Generally Accepted Accounting Principles.- Manage and monitor historical client refund reserve model, including bi-annual refresh of time frame assumptions and monthly reserve meetings with FP&A and Controller- Prepare PBC’s for internal and external reporting/auditors as needed- Recommend and implement improvements to current month-end-close tasks, work papers and processes- Monitor unbilled revenue process to ensure invoicing is in compliance with company policies, including communications with client teams and Operations- Maintain SOX readiness efforts by continuing the monthly verified claims process- Manage quarterly Service Level Agreement process, including communication to Operations team, as well as prepare and record relevant journal entries, back-end reporting and reconciliations- Assist with analysis and calculation of non-recurring journal entries as applicable to ensure proper accounting treatment- Ensure strengthening of internal controls by maintaining current SOP’s- Ensure accounting and reporting is being performed timely and accurately, in compliance with company policies

As Chair of the Cotiviti Employee Committee, I lead a team of nearly 45 volunteer members, representing over 5,000 employees across the company, spanning 5 countries. I have redesigned the committee to follow a business model that includes financial reporting and a transparent budget; 7 focused sub-committees with their own respective team leads and/or co-leads; identified and reported activity; established a communications "voice" and publication cadence, as well as functional company-facing and members-only websites. I spearheaded the creation and implementation of new member recruiting and on-boarding processes, as well as formalised and streamlined the event/activity approval and success measurement processes. I created focused sub-committees, and established a more effective meeting cadence across the committee including regular team-building and recognition events. I have actioned team survey results to ensure we are maximising everyone's respective talents and passions, thus increasing our member retention and greater employee participation rates.I am responsible for reviewing and approving all event and activity requests; ensuring we are aligned to our budget; mentoring sub-committee, event and activity leads; leading monthly team lead and quarterly all-hands meetings; organising and arranging team-building activities and events; reviewing, editing and approving all communications/publications; working closely with the executive sponsor and co-chair.

Burlington, Ontario

I led the full P&L forecast cycle and business processes, and managed detailed expense forecasts and budget processes for six business units. My purview included revenue over $150M and expenses over $275M, including managing headcount for over 3,100 employees. I was the finance business partner representing these business units, and worked closely with my clients, namely senior and executive leaders and operators. I prepared and presented the monthly performance analyses to Finance and executive corporate leadership, up to and including the President/CEO and CFO.

Burlington, Ontario, Canada

I lead a bilingual audit for a major Canadian retailer, including forecasting; reporting; client relations; vendor correspondence; meeting and exceeding audit targets; leading a team of offshore auditors; coaching and mentoring offshore team members, as well as onshore interns and new hires; working independently and with engineers to research, design, develop and test audit projects to increase audit scope and revenue.

VocalLisa brings humanity, emotion and passion to everything she sings. From weddings to concerts, shows to recordings, you will hear her soul in her sound.

Toronto, Canada Area

I offer exceptional and professional communications and editorial services for a concise, authentic corporate voice. I specialize in timely and meticulous content creation and editing, including instructional design and development, corporate publications, marketing materials and manuscripts.I am a ninja when it comes to wordsmithing, editing, proofreading and copywriting. Need to translate legalese or financial reports into laymen's terms? How about proofing and finessing internal communications, marketing and online media content? I am not only skilled, but I am extremely passionate about the written word - and believe there is no excuse for spelling errors in corporate content! If you want to make sure your blogs, marketing, journals, reports, eLearnings, contracts and all other communications are error-free, contact me!

Oakville, Ontario

- Successfully monitor training inbox for a minimum of two days per week troubleshooting, ticket logging and management, effectively resolving any/all client issues received- Develop with feedback and support of subject matter experts (SMEs) the highest quality eLearning modules and associated resources, including content research, script creation, eLearning design/development/graphic design/media design, voiceover talent management/direction, slide deck, tutorial guide, quiz and quiz answer key- Lead end-to-end website redesign project, including: working alongside developers to design page themes; testing APIs and plug-ins (both function and format); incorporating feedback from all stakeholders including executive sponsors; researching and selecting all photos and graphics to be used in website including placement therein; designing and developing menus including parent-child hierarchy relations; creating and managing database of property listings for site upload; creating and managing database of member residence pictures received for “Find a Home” property search tool; establishing and monitoring on daily basis the “media” inbox; keeping pace in an agile project; maintaining project logs, timelines, dynamic feedback forms; creating and managing QA feedback log; researching anticipated project-related details including domains, hosts, servers, potential unforeseen costs, roadblocks, licensing (including graphics)- Created process for website edit requests to be used for both member and public websites- Provide detailed review and revision for various contracts- Create the "Dementia Toolkit" as part of the province-wide Dementia-inclusive initiative- Provide French/English translation, including documents in support of the province-wide Open House initiative

Toronto, Canada Area

- Manage the delivery of strategic, responsive, innovative and impactful learning programs for the child welfare sector in Ontario- Develop and maintain strong collaborative relationships with Children’s Aid Society (CAS) agency partners to identify and assess learning needs, develop effective delivery approaches, plan and deliver an annual calendar of learning programs for agency management/staff and resource parents- Build and lead a high-performing team, including remote provincial trainers, to create and maintain a learning delivery support network for CAS agencies- Establish selection criteria and standards for the recruitment and management of provincial, sessional and agency-based trainers- Work with CAS agencies to design, develop and manage an effective training delivery system for delivery of blended learning programs- Develop and implement policies, procedures and processes to ensure the smooth running of Learning Delivery and Leadership- Develop and implement communications strategies to promote learning- Identify issues, develop and implement or recommend solutions in response to agency/learner feedback and quality assurance assessments- Revise, negotiate and manage vendor and sessional/agency-based trainer contracts- Work with Internal Operations to manage the learning delivery budget, allocate resources, approve and track expenditures- Manage the recruitment of over 100 sessional/agency-based trainers to attend Pathway to Authorization train-the-trainer (TTT) sessions, oversee design, development and logistics of the TTT- Manage adoption and implementation of Domo business intelligence software, working directly with vendor and being sole software administrator for OACAS and all CAS agency members- Design and publish Domo reports for OACAS, CAS agency members and Ministry of Child and Youth Services- Oversee creation and implementation of online calendar of learning events and logistics

Brampton, Ontario

- Design, develop, illustrate and maintain infographics representing corporate procedures and initiatives using PowerPoint- Create and maintain editable forms using Acrobat Pro- Provide detailed editing of training materials, as well as storyboards, needs assessments and course outlines- Design, develop and maintain performance-based eLearning training documentation via collaboration with subject matter experts in various departments, such as Legal, HR, Health & Safety and Retail- Develop and incorporate various methods of evaluating training program success, including on-line training-based assessments- Design and develop interactive eLearning training courses based on and in replacement of existing instructor-led training courses materials based on the principles of effective training design and adult learning theory- Design and develop company-wide mandatory corporate-policy-based eLearning courses- Monitor and track day-to-day progress, while keeping track of outstanding tasks in an environment with ever-shifting priorities- Assist, mentor and coach teammates with Articulate, Acrobat X Pro and uPerform functionality- Member of “Diversity Champions”, and instrumental in the creation of the company-wide Mental Health Awareness initiate

Brampton, Ontario

- Develop and maintain performance-based training documentation for end-users of enterprise systems via collaboration with Subject Matter Experts and Business Process Experts in various SAP modules, including but not limited to: - finance and controlling (including A/R, A/P, G/L and cash management)- real estate (including project management)- indirect procurement- Create and test transactional data to be used in exercises, walkthroughs and activities for all SAP modules- Assist, mentor and coach new teammates with SAP and uPerform functionality- Facilitate new-user courses for various SAP finance modules, and provide ad hoc personalized coaching sessions- Provide support to Business Process Experts during new-user course facilitation - Work alongside SAP developers to test new or upgraded functionality- Create on-line help and training materials based on the principles of effective training design and adult learning theory - Assist with the scheduling of Loblaw staff for appropriate courses- Work alongside VP of HR to develop and submit successful corporate application for CLO LearningElite award

Brampton, Ontario

- Work with Hyperion Financial Performance Management Solution (FPMS) development team to create Process and Application Design Documents for various Chief Operating Officer (COO) planning modules- Work alongside internal Learning & Training team to develop and facilitate WebEx training sessions for new FPMS users as well as FPMS Quick Reference Guides- Create and maintain FPMS process manuals and train new, existing and “super” users via WebEx sessions and personalized coaching sessions- Provide assistance and guidance to regional (Market) financial analysts and executives during annual budgeting process, including ad hoc training on FPMS planning modules- Develop, create and maintain excel templates for bi-weekly Banner, Market and National forecasts and budgets, as well as P&L line item forecasts from various departments - Prepare, manage and submit consolidated National bi-weekly P&L forecasts and consolidated forecast summaries, weekly COO sales forecast summaries, as well as ad hoc consolidated National weekly sales forecasts- Compile and validate quarterly executive forecast summaries

Mississauga, Ontario

- Create, review and maintain Japanese Sarbanes-Oxley (J-SOX) risk control matrices and flowcharts for all departments’ processes- Work with J-SOX auditing team when performing walk-throughs, pre-testing and testing of flow-charts, risk control matrices, walk-through points and test procedures and to ameliorate procedures and processes to be fully J-SOX compliant- Prepare and submit journal entries, including balancing entries for goods received and in transit, inter-company transactions, as well as foreign exchange purchases and month-end working papers- Create and maintain excel templates for employee expense claims- Reconcile goods in transit, goods received, pre-paid and inter-company accounts, daily and month-end bank accounts, including the investigation and resolution of bank errors- Process accounts payable by coding and posting payables, as well as processing cheque runs- Monitor incoming cheques, prepare daily bank deposits, and maintain cashed cheques, including related journal and bank clearing entries

Mississauga, Ontario

- Assist in year-end audit, Sarbanes-Oxley (SOX) compliance and investigation, and semi-annual budget preparation- Prepare and submit journal entries, month-end and non-A/R cash receipts, foreign exchange purchases and month-end working papers, Statistics Canada reports and tax remittances as well as submit quarter-end reporting package to parent company- Review, approve and post A/P documents; create and maintain templates for A/P document entries and employee expense claims- Reconcile multiple currency bank accounts at month-end, investigate and resolve bank errors; manage incoming, post-dated and cashed cheques; prepare daily bank deposits- Maintain accurate weekly and monthly cash flow projections, manage inter-divisional loans and prepare related-party loan documentation- Provide bookkeeping for project-based related company and full accounting support to various divisions- Provide back-up A/P support, including cheque printing, creating payment proposals, and creating/posting EFTs and international wire transfers

Brampton, Ontario

- Place outbound credit and collections calls for all corporate clients (staffing agencies throughout the GTA and GHA)- Report monthly outstanding receivables- Meet monthly targets of A/R reductions- Research old outstanding receivables and work with clients to resolve disputes and ultimately collect past due accounts to minimize write-offs (*collected over $2M in arrears deemed “uncollectible”)- Foster and maintain positive client relations in all situations- Resolve client disputes over current receivables- Coordinate and manage all corporate health and dental benefits, liaise on a monthly basis with benefits provider to ensure invoice accuracy and address and resolve and discrepancies and disputes- Work with 3rd party benefits provider (Green Shield) to design, develop, present to executives and market a new benefits package to non-employees (namely clients and employees of the various staffing agencies, who had need of personal health and dental benefits but were ineligible for coverage due to being temporary/contract employees, or the employer not being a participant in corporate group benefits, etc.)

Halifax, Nova Scotia

- Provide full fiscal cycle accounting for nine (9) commercial real estate properties including A/P, A/R, cash flow and all G/L entries- Create and submit to executives detailed monthly financial and variance reports/summaries for each property- Resolve any and all financial variances for each of the 9 properties- Liaise with property managers to validate any budget and forecast variances, as well as finalize new and renewal tenant agreements- Run monthly financial reports- Coordinate with budget administrator to establish and finalize all fiscal common area maintenance (CAM) budgets for the 9 properties

Moncton, New Brunswick

- Manage staff of 3 employees, including scheduling, conducting performance reviews and maintaining positive work environment- Interview and hire support/administrative staff - Establish and manage consolidated fiscal and monthly budgets and forecasts- Create and submit monthly financial management reports, including summary of current tenant standing (financial and contractual), current and outstanding contract tenders, budget and forecast variances and cash flow statement- Manage tender process, including the researching contractors, creating and distributing tender packages, negotiating contracts, and reviewing and substantiating to senior executive all contracts awarded- Perform detailed property inspections for all properties and resolve any and all issues efficiently while fostering positive tenant relations- Resolve tenant and/or contractor disputes- Coordinate with bailiff and senior executives any necessary tenant distraints, manage acquisition and/or sale of any applicable chattels- Work closely with maintenance staff to ensure all properties are fully operational (as per tenant agreement) at all times- Manage tenant contract process, including rental contract and renewal negotiations (finance- and property-related)- Oversee property renovations, major and minor construction projects- Liaise with contractors and tenants, fostering and maintaining positive relations- Provide bookkeeping for internal tenant, The Bluebird Cafe- Process and deposit monthly rental income for all tenants (7 commercial properties including City Hall, Fairmont Hotels and Resorts call centre and various strip malls)- Create and distribute monthly rental invoices- Data entry, including accounts payable, accounts receiving and payroll- Assist in creation of consolidated monthly financial management reports- Liaise with contractors and tenants, fostering and maintaining positive relations- Provide bookkeeping for internal tenant, The Bluebird Café

Moncton, New Brunswick

- Process and deposit monthly rental income for all tenants (7 commercial properties including City Hall, Fairmont Hotels and Resorts call centre and various strip malls)- Create and distribute monthly rental invoices- Data entry, including accounts payable, accounts receiving and payroll- Assist in creation of consolidated monthly financial management reports- Liaise with contractors and tenants, fostering and maintaining positive relations- Provide bookkeeping for internal tenant, The Bluebird Café- Provide administrative assistance including reception and filing

- Daily validation of till, as well as cigarette and lotto inventory counts (overages/shortages), from all shifts from a 24-hour site- Receive and process stock orders- Process invoices - Manage monthly 3rd party inventory counts - Record and deposit daily cash receipts- Data entry, including accounts payable, accounts receiving and payroll- Merchandise stock per corporate direction- Design and implement merchandise displays- Manage and schedule staff of approximately 35 employees (3 shifts per day, as was a 24-hour site)- Manage video rentals and collections of late returns/fees- Manage SMT bus lines depot including staff scheduling, resolving disputes and overseeing training of new hires- Order stock and supplies- Complete daily financial closings- Resolve customer complaints and disputes- Manage and maintain positive customer and vendor relations- Interview and hire staff as required

Honours Diploma In Business Technology - Accounting, Accounting

Music, Psychology

Completed 2 years of a 4-year Bachelor of Arts degree