Lisa Elmer Email and Phone Number
Results-driven professional with 15+ years of experience, looking to transition to a new and exciting industry, leveraging skills in client service and account management, team leadership, and project coordination. Adept at enhancing operational efficiency, reducing costs, ensuring quality assurance, and driving client satisfaction through effective communication and performance metrics analysis.Customer Experience Manager | Account Management Email: lwolston@yahoo.comSkilled in the strategic implementation of technology to automate processes and improve service delivery with a proven record of achieving high customer satisfaction through effective relationship management. Drive improvements through effective process optimization and performance metrics analysis.Lead teams and manage client relationships with a focus on delivering exceptional service and operational excellence. Oversee project execution from initiation to completion, ensuring adherence to quality standards and timely delivery.Utilize technical proficiency and problem-solving skills to navigate complex challenges and support client needs. Maintain a commitment to excellence in every aspect of client service and project management to achieve organizational goals.CORE COMPETENCIES• Client Service Management• Escalation Management• Operational Performance• Team Management and Leadership• Quality Assurance Checks• Client Satisfaction• Process Optimization• Performance Metrics• Project Coordination• Account Management CAREER HIGHLIGHTS~ Implemented a Learning Management System for 1,500 users, that incorporated 45 self-guided training programs and an extensive reference library to foster skill development.~ Led the integration of digital solutions, including carrier web portals and electronic billing systems, to replace paper submissions and optimize process efficiencies.~ Cultivated customer partnerships and managed relationships to achieve a 95% success rate in KPI metrics across 6 million invoices, ensuring exceptional customer service.Please contact me at 248-770-9194 with any leadership customer experience opportunities.
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Project Manager - Program Management OfficeCtsi-GlobalDetroit, Mi, Us
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Senior Director, Customer LogisticsRyder System, Inc. 2021 - 2024Novi, Michigan, United StatesRyder Systems Inc. A transportation and logistics company with 47,500 employees specializing in fleet management, supply chain management, and transportation management with approximately $11.8B in annual revenue.As Director of Customer Logistics, led a diverse team of 65 members across the US, Mexico, and Colombia, focusing on continuous improvement and automation to achieve cost and performance objectives. Responsible for managing Freight Settlement operations for 70 customer accounts and enhancing invoicing efficiencies across multiple verticals. Developed pricing strategies and oversaw financial models, providing essential inputs for new customer integrations and financial settlement services.One key initiative was cultivating and managing customer partnerships, which resulted in a 95% success rate in KPI metric performance across 6 million invoices. This achievement ensured exceptional customer service and solidified our reputation in the industry.Additionally, directed the implementation of a Learning Management System for 1,500 users. This system incorporated 45 self-guided training programs and an extensive reference library, significantly fostering team skill development and operational expertise. In sales support/pursuit, responsible for showcasing payment solutions to potential clients. -
Director, Freight Bill Audit & Payment / Freight SettlementRyder System, Inc. 2009 - 2021Novi, MiAs Director of Freight Settlement, responsible for the centralized Customer Focus Team and centralized Carrier Support Team. This role was responsible for significantly enhancing freight settlement support and streamlining operations across our transportation vertical teams. This involved directing comprehensive compliance and process optimization projects, resulting in successful annual ISO and Sarbanes-Oxley certifications. I also led Lean Transformation initiatives that substantially improved operational efficiency.A key initiative was transforming carrier support by developing enterprise dashboards, which greatly improved visibility into freight payment performance and advanced carrier inquiry tools. These innovations provided critical insights and enhanced our ability to address carrier concerns swiftly and effectively.Second key initiative was playing a pivotal role in integrating digital solutions, including carrier web portals and electronic billing systems. This transition from paper submissions to digital processes optimized operational efficiencies and reduced processing times. It minimized errors, thereby modernizing our approach to freight management and reinforcing our commitment to technological advancement.
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Senior Manager, Contract Administration And ReportingRyder System, Inc. 2004 - 2009Ann Arbor, Michigan, United StatesAs Senior Manager of Contract Administration and Reporting, responsible for managing procurement contracting activities and loading of rates and system tariffs within the shipment planning and freight settlement applications for 45 customer accounts. Accountable for defining and deploying a common, web-based reporting application that leveraged integrated data from essential source systems.One key initiative was defining, developing, and deploying a common, web-based reporting application that leverages integrated data from essential source applications. Responsible for identifying business information needs by conducting interviews with key decision-makers and liaising between the business, technical team, and consulting firm.Additionally, responsible for a team of six members in the contract administration department. Managed the delivery of contracts for all modes of transportation to providers for review and signature. Liaison between the business team and legal department.
Lisa Elmer Education Details
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Operations Management -
Management Information Systems
Frequently Asked Questions about Lisa Elmer
What company does Lisa Elmer work for?
Lisa Elmer works for Ctsi-Global
What is Lisa Elmer's role at the current company?
Lisa Elmer's current role is Project Manager - Program Management Office.
What schools did Lisa Elmer attend?
Lisa Elmer attended Walsh College Of Accountancy And Business Administration, Central Michigan University.
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Lisa Winklepleck
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Lisa Elmer
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