Helping people with disabilities manage their Medicaid benefits.

Lead 75 employees at busy Myrtle Beach International Airport for 2 brands, Avis and Budget—rental sales agents, operations manager, customer service agents, customer drivers, lot coordinators, and maintenance technicians. Produce 35,000 rentals per year resulting in $2M sales per year—$600,000 sales revenue, $1.4M in reservation revenue. Report to city operations manager. ► Exceeded prior year numbers 9 months since arrival—last time team beat prior year numbers was in 2016► Drove asking price sales from 9% to over 20% for entire location► Mentored agents to increase revenue per day from $2 to $7 and coached new rental agent to increase sales achieving multiple $100 upsell sales in a day from zero $35 upsell sales per day► Decreased idle car 40% from 20+ to 12 per day to increase vehicle turn

Led team of 45 employees at the McGhee Tyson Airport. Location delivers 21,000 rentals and $600,000 sales revenue per year across 5 work groups and 3 brands—Avis, Budget, and Payless. ► Achieved locations 1st $250, $300, and $350 upsell per day► Developed sales team to attain highest payout tier of 9 out of 10 sales agents—only person who did not achieve was on vacation for half the time► Redesigned system for collaborating with vendors that yielded 25% increase in correct and timely payment of invoices► Achieved high Voice of The Customer feedback scores—over 45% customers score rental experience at 9 or 10► Received Customer Experience Owner CEO Award and recognized as highest sales number above all agents► Recruited to manage busy South Carolina Airport location struggling to hit targets and turned around that location as well

Lead 5 sales associates generating $500,000 per year managing $500,000 worth of inventory. Coached and trained new associates, presented at store meetings about sales techniques, secured advertising spots, staged inventory, managed own sales. Reported to store manager and regional manager to train new managers and staff. ► Received Outstanding Achievement Award 3 times for increasing store sales 88% of monthly goal; selling unusually high-dollar item of $25,000 ring plus matching earrings for future anniversary gift► Coached and developed 2 top sales associates—both promoted to Assistant Manager within 12 months► Exceeded prior year sales 3 years in a row► Mentored new manager at Knoxville store on sales method and store achieved higher traffic over prior year

Sold jewelry, received inventory, and staged product. Contributed $84,000 sales per year. Reported to Assistant Manager.► Won store contest to sell the most appraisals at show—delivered over 50% of all store appraisals► Sold 140% of entire store goal during show event—all other sales icing in the cake► Completed GIA Diamond and Gemstone Certification in less than 2 months and sold first engagement ring shortly thereafter

Sales Associate, 12/2009 – 10/2010 Received extensive product training on flooring. Drew up quotes for flooring. Advised customers on features and benefits of carpet, tile, hardwood, and laminate flooring. Reported to Department Manager.► Selected to receive additional product training and present to fellow associatesCashier, 3/2009 – 12/2009 Managed cashier, return desk, and outside sales register.

Assisted the Loan Coordinator by running, preparing, and working detailed student loan financial reports quickly and accurately. Demonstrated self-initiative while working without supervision, and displayed knowledge of university policies and procedures, including requirements and details of student loans. Processed and certified student loans and contacted students regarding any problems and assisted students in meeting loan qualifications.Due to my supervisor's satisfaction with my work, I was asked to write a manual for future student workers.