Lisa Tolson Email and Phone Number

Designed and maintained tools to track client services and outcomes of non-profit economic incentive programs targeting Southern Maryland communities. Continuously monitored status and prepared regular financial reports on program compliance, budgets, and performance of 3 stimulus grants: Emergency Rental Assistance Program, Maryland Homeowner Assistance Fund, and Community Development Block Grants covering 3 CountiesHired, supervised, and managed employees, created training schedules, tracked development, and prepared reports on training outcomes. Personally trained individuals on housing policies and procedures. Scheduled and led team meetings on a weekly basis and participate in Mid-level management meetings as requested by the President.Conducted webinars on Pre-Purchase, Credit, Budget, and Foreclosure on a weekly/monthly basis, as marketing sessions to potential customers to drive participation. Monitored all expenditures, drafted, and submitted work plans for directorial approval, and produced monthly status reports. Promoted to Program Manager within 6 months.

Diagnosed and resolved hardware and software issues for 160+ users at the Freer Gallery of Art and Arthur M. Sackler Gallery seeking advice, assistance, and training on the use of various applications both on and off-site. Regarded for interacting with users in a professional and courteous manner. Managed information security policies and procedures. Ensured Statement of Work and federal government purchasing, acquisition, and contract regulation compliance. Served as both museums' onsite local area network (LAN) point of contact. Administered all LAN and Network configuration requirements, installations, integrations, and maintenance. Restored data, operating systems, files, documents, and drivers. Built and repaired Apple, HP, and Dell computers. Provided guidance for email systems, software applications, and databases. Recommended process improvements. Continually assessed museum device needs, making recommendations to satisfy functional needs. Oversaw the installation, testing, operations, troubleshooting, and maintenance of computer software, systems, and associated hardware. Established technical specifications. Performed vendor management.AccomplishmentsImplemented ticket tracking for IT problems and resolution in SharePoint. Introduced and implemented SharePoint museum-wide. Created and distributed various instructional materials.