Lisa Toupin Email & Phone Number

Remote

Responsible for the global circuit provisioning for WAN and core backbone network.Project management for data circuit orders.Global vendor management for HERE’s 40+ data circuit vendors.WAN asset management.Manage invoicing and receiving for all PO’s.Contract management, circuit order approvals and signatures.SLA tracking with vendors.Manage RFP for yearly.

Alpharetta, Georgia

Responsible for the global circuit provisioning for WAN and core backbone network.Project management for data circuit orders.Global vendor management for HERE’s 40+ data circuit vendors.WAN asset management.Manage invoicing and receiving for all PO’s.Contract management, circuit order approvals and signatures.SLA tracking with vendors.Manage RFP for yearly.

Phoenix, Arizona Area

Lead and motivate a team of 7 senior analysts including hiring, career coaching and performance management.Provide consultative services to customers regarding telecom spend.Build and maintain positive and effective customer relationships.Prepare and lead quarterly business reviews.Personally responsible for the account management of 13 strategic.

Norcross

Implementation Management: manage the two implementation team members who onboard new customers to our CLM Platform (currently Tangoe). Audit Management: Manage team of two auditors. The team audits all bills received against carrier contracts and are responsible for completing monthly order management audits and new contract audits.Account Management.

Greater Atlanta Area

Responsible for the implementation of new clients into full production status using Microsoft Project and according to the client's requirements Successfully onboarded over 100 new customersManage projects from kick-off through go live, ensuring quality throughout the processEstablish and build customer relationships to identify requirements through the.

Greater Atlanta Area

Audit billing data and submit accurate, timely, and complete billing/chargeback files according to client format and scheduleMonitor Operational daily and monthly metrics and key performance indicators – SLAs and SLOsProvide training for client contacts and administratorsReview defect and optimization results with customer, acquire customer approval for.

Greater Atlanta Area

Budget and manage $4 million annual telecom budget90+ locations including internationalAnalyze P&L spend for locationsCreate and distribute reports on telecom spend Ensure proper billing of network usageManage vendor relationships Maintain vendor, cost center, G/L account files in Rock-Tenn AP system1 of 3 key decision makers in selection of new carriers.

Greater Atlanta Area

Responsible for new, replacement, billing and testing related to all corporate cell phones, Blackberry, pagers, voice and data lines, internet accounts, tele-conferencing accounts and calling cards.Responsible for all porting, contact migration, warranty work, and billing Audited all telecom related billsReviewed, analyzed, and paid all voice and data.

Greater Atlanta Area

Provided phone and onsite PC support for 2500+ users at home office and at remote locations.Entered all calls and issues into Heat Call Tracking systemCreated and provided executive call statistical analysisPerformed accounts payable for all IT Telecom spend

Education record

Education record