Lisa Trevino Email and Phone Number
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IT PROFESSIONAL with experience in Product Management, Project Management, and Software Deployment. Training experience includes creation of CBT modules, end user training, and train the trainer programs. Proficient in process improvement, technical support, Microsoft Office suite, and Jira. Proven ability to thoroughly research, evaluate and execute technical solutions. Regarded as highly organized, an open-minded, energetic team member with excellent customer service, organization skills, and communication skills.
Fresenius Medical Care North America
View- Website:
- freseniusmedicalcare.com
- Employees:
- 33958
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Product Project ManagerFresenius Medical Care North America May 2023 - PresentUnited States
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Implementation AnalystFresenius Medical Care North America Aug 2015 - May 2023
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Client Systems Implementation CoordinatorQuest Diagnostics May 2011 - Aug 2015Creve Coeur• Manages and coordinates the scheduling of onsite installations, training, and service of various connectivity products for local clients throughout the Central/Midwest Regions of the United States. Those areas include: MO, IL, KS, AR, KY, TN, GA, NC, SC, IA, and NE. Connectivity products include complete computer systems (CPU, keyboard, and mouse), printers, monitors, and routers.• SME (Subject Matter Expert) for all Ameripath/Dermpath requests; manages the scheduling of onsite installations, training, and service of various connectivity products for clients across the country (USA).• Manage break-fix/repair issues, bulk deployments, special projects, and provide technical support to minimize down time for clients.• Provide and/or schedule onsite and remote WebEx training sessions for client’s technical and non-technical staff on Care360 application (Lab/Meds software that provides clients to enter Lab orders and view and receive Lab results).• Liaison between client and connectivity vendor in order to establish connectivity via DSL and/or Broadband Cable Internet Service, at client locations.• Day to day administrative duties include: scheduling team meetings, updating team calendar and scheduling client installations/connectivity vendors, maintaining team mailbox, and organizing client folders.• Awarded Recognition Quest points for being ‘Performance Oriented’, by Sales Connectivity Specialist Team in May 2015.• Awarded Recognition Quest points for being ‘United as One Team’ and for ‘Team Work’; received in March 2013, December 2013, March 2014, December 2014, and in May 2015.• Awarded Recognition Quest points for being ‘United as One Team’, by Sales in June 2014• Awarded Recognition Quest points for being ‘United as One Team’, by team member in Sept. 2014.• Nominated for the ‘Empowering Better Health’ Award by team member in Sept. 2014. -
Deployment Services Coordinator/It Client Asset ManagementCompucom Jan 2010 - May 2011CompuCom – @ Monsanto Creve Coeur, Missouri 2010 – present Monsanto – Creve Coeur, Missouri 2005 – 2009• Created a Computer Based Training module on how to request a new computer or new account which provides the client a better understanding of what is needed for their request to be processed more efficiently, minimizes down time for the new employee, and helps maintain high customer satisfaction.• Held a training session for remote and local administrative assistants to go over how to submit requests for new hires, which coincided with the CBT that was created. Held a local lunch and learn session going over the same training.• Manage the scheduling, configuration, and deployment of computers, servers, and peripheral equipment for local clients and over 1900 remote clients across North America. Managed break-fix/repair issues, bulk deployments, projects, and provide technical support to minimize down time for clients. • Coordinated bulk deployments and technical support for off-site facilities, meetings, and projects resulting in being seen as the “go to” person and in reducing ‘buyout’ costs for early deployments and downtime for clients. Such as Monsanto Technical Development Annual meetings held in February every year.• Partnered with several internal work teams to develop process for all computer deployments to be completed and shipped out of company headquarters resulting in successful, on-time and a 35% cost reduction for the company. • Created new streamlined shipping process for all remote clients which cut their down time by half.• Partnered with team members to create same work flow, processes, and interview forms for the whole team creating consistency for the client while maintaining a high level of customer service rating.• Awarded one of the company’s Rapid Rewards from the sales organization for expediting 10+ machines for a training session at the 2008 National Sales Meeting. -
Technical Support OperationsMonsanto Apr 2002 - Jun 2005• Managed technical support team and organized interviews for new hire’s. Provided customer service and technical support (first line) to all Monsanto end-users; this support ranged from general pc, cellular phone/blackberry support, and support for specific applications including Microsoft and SAP. • Trained new team members and end-users on Microsoft Office products. Courses ranged from MS Word, Excel, PowerPoint and Outlook. Conducted classroom training sessions as well as informal training on site. Some of the classes were “train the trainer.”• Trained the end-users on how to use Word, Excel, PowerPoint, and Outlook. Instructed end-users and/or train on how to do tips/tricks in Word, Excel, PowerPoint, and Outlook. • Trained Help Desk technicians on Magic ticketing processes, Monsanto processes and Telephone Doctor Courses. Also observed phone calls taken by the new team member. • Assisted Monsanto I.T. Education Team with staff development and training on the Microsoft Office Suite. Classes include the Wizard of Productivity, Hands-on IT and Develop-IT Sessions. These classes were for users to brush up on MS Office skills and included training on Monsanto’s expense reporting tool. Responsibilities included course development and training users and other trainers.• Managed the Technical Support resource scheduling including: training schedules, vacation schedules, after hours scheduling, comp time tracking and time card approvals; help facilitate interviews and administrative duties. • Coordinated and troubleshoot all break/fix issues with the remote business reps and users. • Partnered with internal work teams and off site vendors to help provide customer service to all end users.• Verified user and computer information, created documentation and troubleshooting techniques and responsible to provide training to the Technical Support Team on all break/fix issues.• Awarded Dale Carnegie Certificate of Achievement in 2005. -
Administrative Assistant For MonsantoAdecco Feb 2001 - Apr 2002Managed and coordinated team calendars, special projects, and travel for Client Services Team. -
Office Manager & Chiropractic AssistantKoelling & Turnbull Chiropractic Office Jan 1991 - Feb 2001Responsible for patient billing, accounts payable & receivables and assisted all physical therapy sessions with patients.
Lisa Trevino Skills
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Frequently Asked Questions about Lisa Trevino
What company does Lisa Trevino work for?
Lisa Trevino works for Fresenius Medical Care North America
What is Lisa Trevino's role at the current company?
Lisa Trevino's current role is Product Project Manager at Fresenius Medical Care North America.
What is Lisa Trevino's email address?
Lisa Trevino's email address is li****@****ter.net
What is Lisa Trevino's direct phone number?
Lisa Trevino's direct phone number is +163628*****
What schools did Lisa Trevino attend?
Lisa Trevino attended St. Louis Community College.
What are some of Lisa Trevino's interests?
Lisa Trevino has interest in Zumba, Running/walking, Any Sports.
What skills is Lisa Trevino known for?
Lisa Trevino has skills like Software Documentation, Training, Troubleshooting, Customer Service, Process Improvement, Information Technology, Leadership, Technical Support, Management, Project Management, Microsoft Office, Outlook.
Who are Lisa Trevino's colleagues?
Lisa Trevino's colleagues are Gardenia Gissella Cedeño Moreira, Carolyn Kessinger, Ciji Icard, Heather Childress, Ntswaki Sehau, Katie Potter, Sally Arendell.
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