Lisa Santiago, Mba, Cdp

Lisa Santiago, Mba, Cdp Email and Phone Number

Executive Director @ Arden Courts
Florida, United States
Lisa Santiago, Mba, Cdp's Location
Boca Raton, Florida, United States, United States
Lisa Santiago, Mba, Cdp's Contact Details

Lisa Santiago, Mba, Cdp work email

Lisa Santiago, Mba, Cdp personal email

Lisa Santiago, Mba, Cdp phone numbers

About Lisa Santiago, Mba, Cdp

With over a decade of experience advocating and educating on senior/older adult's needs, I have consistently achieved occupancy targets and demonstrated strong leadership. My expertise lies in integrating financial underwriting and operational considerations to drive comprehensive P&L budgeting. By incorporating key metrics and performance assessments, I aim to enhance operational efficiency and drive significant results for my next organization. At the intersection of real estate analytics and the hospitality industry, my role has been pivotal in developing strategies that resonate with professionals and community leaders in New York City and and other key markets within the United States. Collaboration with cross-functional teams has been key, ensuring that marketing and sales strategies not only align but excel, even in the face of unprecedented challenges. The fusion of consultative sales and strategic planning has been pivotal in surpassing occupancy targets, even amidst challenging market conditions. My commitment to excellence is reflected in the results we achieved in my tenure in senior living, where consultative sales techniques and active listening were the cornerstones of our tailored customer solutions. The drive to deliver value to our clients and the organization remains my unwavering mission.My recent MBA has further honed my strategic acumen, particularly in real estate analytics, enhancing my ability to lead with insight and integrity. In addition, at Project Destined, my focus has shifted to real estate, with hands-on engagement in real estate deal evaluations, enriching my aptitude for financial modeling and property valuation. This blend of senior living sales leadership and real estate analytics fuels my commitment to delivering exceptional value to clients and contributing to community development.

Lisa Santiago, Mba, Cdp's Current Company Details
Arden Courts

Arden Courts

View
Executive Director
Florida, United States
Website:
arden-courts.com
Employees:
571
Lisa Santiago, Mba, Cdp Work Experience Details
  • Arden Courts
    Executive Director
    Arden Courts
    Florida, United States
  • Caring People
    Home Healthcare Consultant
    Caring People Sep 2024 - Present
    Boca Raton, Florida, Us
  • Project Destined
    Commercial Real Estate Intern
    Project Destined Sep 2023 - Nov 2023
    Washington, District Of Columbia, Us
    • Participated in the evaluation of a live real estate deal involving the development of a residential asset in Newton, MA.• Prepared and presented an investment memo to real estate professionals from Marcus & Millichap, and other real estate firms• Received 60+ hours of training on real estate fundamentals, property valuation, deal financing, financial modeling, and market research• Worked with professionals to build 10-year cash flow projections and sensitivity analysis based on various growth rates, hold periods, and exit cap rates
  • Sunrise Senior Living
    Director Of Sales
    Sunrise Senior Living Oct 2021 - Aug 2023
    Mclean, Virginia, Us
    • Facilitated meetings with New York City professionals and community leaders to promote and educate about a luxury assisted living and memory care community with a starting unit price of $15-40K per month, driving brand awareness and generating leads.• Developed and executed go-to-market strategies tailored to target customer groups that increased prospective customer inquiries by 400%.• Developed go-to-market strategy plans tailored to customer groups developed through customer focus groups.• Spearheaded marketing and sales strategies to surpass occupancy goals from ideation to execution even during the pandemic when national industry occupancy averages were falling.• Attracted 100 new prospective customers and referral partners through hosting 3x B2B and B2C events monthly focused specifically on answering key questions that break down barriers to entry in luxury living.• Successfully maintained pre-opening lease-up deposits and reservations amidst a 12-month delayed opening through key check-ins and marketing materials that amped up the customers' interests.• Coordinated all scheduling and tracking of RSVPs, budgeting, timelines, and marketing materials for multiple events at once while working with 8 department heads.• Investor tours with C-Suite clients showcasing the amazing properties for big firms to back with capital.
  • Lcs
    Village Green Senior Living - Director Of Sales And Marketing
    Lcs Oct 2019 - Oct 2021
    Des Moines, Iowa, Us
    • Exceeded occupancy goals by strategically navigating unexpected obstacles due to the Pandemic beating out competition by 75%.• Created strategic sales and marketing plans adjusting for extreme market conditions due to COVID-19 that fostered increased engagement with key internal and external stakeholders via virtual events. • Directed a top-of-the-line team sales approach exceeding revenue goals by 50% through close collaboration with Director of Wellness, Director of Case Management, and Business Office Manager.
  • Atria Senior Living
    Community Sales Director
    Atria Senior Living Jun 2017 - Apr 2018
    Louisville, Ky, Us
    Increased occupancy from 88.8% to 98% in 1 year through strategic positioning of marketing materials with target audiences.Exceeded revenue targets by 10%+ through building key external partnerships that developed more inbound referrals. Spearheaded a comprehensive sales plan to educate potential customers' and drive increased referrals.Utilized data analysis to identify new key referral sources that can generate increased annual revenue.
  • Wingate Healthcare
    Director Of Community Relations
    Wingate Healthcare Oct 2016 - Jun 2017
    Needham, Ma 02494, Us
    • Maintained 95%+ occupancy rate in one established community while simultaneously securing new deposits for a second lease-up community.• Developed community outreach and education activities to drive referrals of new prospects.• Demonstrated expertise in problem-solving by collaborating with clients on intricate challenges.
  • Five Star Quality Care
    Sales Counselor
    Five Star Quality Care Jul 2014 - Sep 2016
    Newton, Massachusetts, Us
    • Increased occupancy from 87% to an average of 90-95% occupancy.• Increased revenues through decreased use of incentives.• Developed strategies to maximize inquiries through a rolling 90-day marketing plan.• Developed community outreach and education activities to drive referrals of new prospects.
  • Holiday Retirement
    Regional Sales Leader
    Holiday Retirement Sep 2012 - Jun 2014
    Louisville, Ky, Us
    • Met or exceeded revenue and occupancy budget, leading a team of 5-12 sales professionals in a portfolio of 7-12 communities with average occupancy of 92%.• Directly reported KPI's to C-Suite team (CEO, COO, CFO and Directors) on a quarterly basis.• Tracked and measured individual sales results through several key performance indicators - 1) external business development appointments to referral inquiries, 2) inquiries to tours, 3) tours to move ins.• Led group training courses to align with corporate sales and service goals.
  • Holiday Retirement
    Regional Strategic Operations Team / Strategic Sales Leader (Heavy Sales Focus)
    Holiday Retirement Aug 2011 - Sep 2012
    Louisville, Ky, Us
    • Multi-community oversight and hands-on coaching and training in order to increase occupancy in challenged communities and increase revenue in high occupancy communities. • Reviewed budget, P&L, business plan and marketing plan with strategic goals, all while using cost-effective marketing methods.
  • Holiday Retirement
    Community General Manager
    Holiday Retirement Sep 2010 - Aug 2011
    Louisville, Ky, Us
    • Increased occupancy by 30% in 6 months, while also addressing employee and resident issues. • Ran the development and implementation of all sales and operations strategies and tactics for the community consistent with company objectives. • Created a culture that emphasized customer service and relationship building.• Interviewed, hired, oriented, trained, supervised and evaluated staff.• Routinely monitor labor costs, raw food costs, accounts receivable, accounts payable, and payroll functions.
  • Jpmorgan Chase & Co.
    Licensed Personal Banker
    Jpmorgan Chase & Co. Sep 2009 - Sep 2010
    New York, Ny, Us
    NY Banking Series 6, 63 and Insurance Licenses
  • Coldwell Banker Residential
    Licensed Real Estate Broker - Salesperson
    Coldwell Banker Residential Aug 2008 - Sep 2009
    Ventura, California, Us
    NJ Real Estate Broker-Salesperson License
  • Burgdorff Era
    Licensed Real Estate Broker - Salesperson
    Burgdorff Era Feb 2004 - Aug 2008
    Us
    NJ Real Estate Broker-Salesperson LicenseRecognitions include:* NJ Circle of Excellence, Bronze Level 2005, 2007-2008 * Burgdorff, Realtors Rising Star Award, 2005* Burgdorff, Realtors Office Production Award, Sales Units, 2006-2007* Burgdorff, Realtors Certified, Seller's Security Plan* Burgdorff, Realtors Premier Agent* Member, Burgdorff, Realtors Diversity Council, Technology Committee, Agent's Liaison* Recognized by the National Trust for Historic Preservation as a member of the Historic Real Estate Program

Lisa Santiago, Mba, Cdp Skills

Marketing Leadership Sales Team Building Strategic Planning Management Marketing Strategy Coaching Budgets Referrals Senior Living Communities Event Planning New Business Development Negotiation Real Estate Training Time Management Operations Management Customer Service Sales Management Strategy Sales Operations Selling Employee Relations Business Planning Direct Sales Customer Retention Microsoft Office Market Planning Residential Homes Hospitality Cold Calling Customer Relations Excel Budgeting Powerpoint Outlook Property Management Mentoring Seniors Microsoft Excel Strategic Alliances Real Estate Transactions Networking P&l Word Retirement Homes Public Speaking Business Development Development And Implementation Of Marketing Plans Rentals Business To Business Business Analysis Community Outreach Communication Team Motivation Persuasion Client Rapport Customer Engagement

Lisa Santiago, Mba, Cdp Education Details

  • University Of Massachusetts Dartmouth
    University Of Massachusetts Dartmouth
    Finance Concentration
  • Charter Oak State College
    Charter Oak State College
    Project Management Concentration
  • Dowling College
    Dowling College
  • Farmingdale State College
    Farmingdale State College
    Office Management

Frequently Asked Questions about Lisa Santiago, Mba, Cdp

What company does Lisa Santiago, Mba, Cdp work for?

Lisa Santiago, Mba, Cdp works for Arden Courts

What is Lisa Santiago, Mba, Cdp's role at the current company?

Lisa Santiago, Mba, Cdp's current role is Executive Director.

What is Lisa Santiago, Mba, Cdp's email address?

Lisa Santiago, Mba, Cdp's email address is li****@****ail.com

What is Lisa Santiago, Mba, Cdp's direct phone number?

Lisa Santiago, Mba, Cdp's direct phone number is +134770*****

What schools did Lisa Santiago, Mba, Cdp attend?

Lisa Santiago, Mba, Cdp attended University Of Massachusetts Dartmouth, Charter Oak State College, Dowling College, Farmingdale State College.

What skills is Lisa Santiago, Mba, Cdp known for?

Lisa Santiago, Mba, Cdp has skills like Marketing, Leadership, Sales, Team Building, Strategic Planning, Management, Marketing Strategy, Coaching, Budgets, Referrals, Senior Living Communities, Event Planning.

Who are Lisa Santiago, Mba, Cdp's colleagues?

Lisa Santiago, Mba, Cdp's colleagues are Saundra Hall, Janeen Heiser, Hawa Dean, Jennifer Drofich, Nicole Bell, Awilda Cruz, Marcia Teele.

Free Chrome Extension

Find emails, phones & company data instantly

Find verified emails from LinkedIn profiles
Get direct phone numbers & mobile contacts
Access company data & employee information
Works directly on LinkedIn - no copy/paste needed
Get Chrome Extension - Free

Aero Online

Your AI prospecting assistant

Download 750 million emails and 100 million phone numbers

Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.