Contracts Included: Social Impact Strategies Group, ConnectUp Institute, Hope Community, Hamline Midway Real Estate Cooperative Asian Economic Development Association (AEDA), Eastside Neighborhood Development Company (ESNDC)Organization: Help organizations develop strategic plan, manage grants, fundraiser strategy, board operation/bylaw/recruitment/meetings, establish innovative programs, and facilitate trainings. Individual: Coach aspiring entrepreneurs through a collaborative approach to transform their business ideas into successful ventures. Providing expert guidance and support in developing comprehensive business plans, I help them navigate the path from concept to reality, ensuring they have a solid foundation for achieving their goals

•Provided oversight to a department that provided entrepreneur training and workshops to the diverse low-income residents in the Minneapolis and St. Paul communities thus empowering entrepreneurs to create jobs and hire from their community •Conducted proper hiring and training of training consultants to deliver business training curriculum and program; teaching the fundamentals of business and creating a viable business plan •Maintained and established cross-sector relationships with community-based partners, government relations and agencies, financial institutions and across departments to provide support services to community entrepreneurs•Facilitated and coordinated training classes in over 15 neighborhoods in two cities and promoted the training program along with other organization services available to entrepreneurs, in 5 different languages •Collected and analyzed data as well as produce reports and provided oversight to the department budget•Provided supervision to training administrator as well as work and communicate program needs•Provided technical assistance consultation to entrepreneurs on hiring and appealing job descriptions•Attended community events and workshops to present on our model and training•Led the planning of entrepreneurship events that creates an avenue for us to maintain relationships with alumni•Promoted loan products and lending with the organization through the training program and via outreach•Collaborated with Grant and Development department on grant writing and proposals for funding

•Collaborated with the Board of Directors in setting Chamber short- and long-term goals•Promoted membership to the Chamber with small and large scale Hmong and non-Hmong businesses in the Twin Cities•Recruited and worked closely with interns to create marketing materials for events, member engagement, and promotions •Developed program development to attract new members in accordance with Chamber policy and goals•Represented the Chamber at community events and facilitate workshops with community members, Chamber members, public officials, and other stakeholders

•Provided program delivery oversight to ensure seamless career coaching and support services that result in optimum outcomes for clients•Provided direct supervision to team of 10 individuals; monitoring individual staff performance as well as building a cohesive, focused program team around maintaining high quality client services •Collaborated with workforce development organizations including Catholic Charities, PPL, and YouthLink in providing streamline support services to homeless adults and youth towards employment •Motivated team and inspires them to achieve desired results through defining expectations, desired outcomes, and monitoring through celebrating performances while holding staff accountable for results•Collected, analyzed, and generated reports monthly, quarterly, and annually to fiscal agent offices and funders and managing program budget report•Assessed staffing needs to ensure appropriate staffing levels and partners with Talent Acquisition •Served as a role model and mentor to staff; providing training and coaching to staff for growth in career counseling and support services to adult workforce participants seeking employment and skills development•Lead improvements of employment services program that served youth, adult, and low-income community based on analysis of outcomes, scorecard, stakeholder feedbacks, and continuous quality improvement processes to maintain high service standards for participants, referral sources, and external customers

•Managed and provided oversight to the conception, development, coordination, and policy initiative of new economic development asset building program •Conducted financial training, workshops, and counseling to clients while also reviewing clients’ financial circumstances and planning financial strategies•Implemented processes and procedures for operating and managing the savings programs and training requirements of the program•Collaborated and maintained relationship with program partners and community practitioner to provide business start-up technical assistance to participants•Provided coaching to clients; setting and attaining goals; guiding their progress and provided resources •Conducted community outreach and recruitment to increase program clientele working internally across multiple departments as well as at external organizations and partner offices• Conducted intake interviews with participants, interviewing volunteers, and assigning tasks to volunteers • Recorded, managed, and maintained monthly reports and budgets, funder reports on program results and outcomes for both the funders and organization purpose along with company and programming manuals• Served as liaison with local banks and organization in order to properly make product suggestions and educational materials for participants•Managed and coordinated the benefit screening program / MFIP trainings with benefit recipients•Provided job readiness workshops to MFIP benefit recipients•Prepared MFIP case files for case workers and document all required program attendances

•Managed all office functions including front desk operation; vendor contracts and relationships, scheduling of interpreters for services throughout the Twin Cities, and billing & payroll using QuickBooks•Facilitated the marketing for new interpreters with various channels, both paper and digital•Conducted the interviewing, hiring, training and onboarding of interpreters regularly•Managed the updating of training manuals and packages; as well as conducted background screening of new hires•Managed over 100 bilingual FT/PT interpreters, serving various vendors across the Twin Cities, and managing the quality of service rendered with reports from vendors and performance evaluations with interpreters•Corresponded with interpreting contract vendors to schedule interpreters where service was needed•Renewed and filed contracts with vendors •Assisted with payroll entry and confidential interpreter documents