Created, implemented and documented repeatable processes to:• identify production changes with an impact to my team to mitigate surprises• review, update and maintain information in DaVita's CMDB• monitor and manage server patching, applications changes and external processes to streamline support for the production support lanesManaged DaVita's Production Application Support vulnerability remediation:• opened and tracked remediation tickets• prepared monthly progress reporting for senior leadership• established a Confluence site for information sharing• significantly reduced remediation scope by excluding vulnerabilities and assets the application support teams cannot address• created and maintained Kenna risk meters for the projectCoordinate work for multiple cross-team projects in the production application support lane as requested by IT leadershipProvide cross-team education, knowledge base article creation and maintenance, and knowledge transfer to significantly reduce incident counts for the teamDocumented existing processes for regulatory reporting to eliminate the need for training and ensure consistently solid supportTroubleshoot and resolve teammate security issues related to clinical reportingManage the team's support ticket queueParticipate in development of help documentation for clinical reportingDevelop and maintain the teams SharePoint site

Xcel Energy- Led all phases of formalized testing for three major projects - Created test cases, test scripts, data sheets, tracking mechanisms, and processes- Coordinated tasks for design, development, testing, and implementation for three major projects- Prepared the cutover and backout plans for for three major implementations- Coordinated the team's development, testing and implemenation efforts with the larger PTT team- Provided Rational training/support for the team and our testers- Managed the development effort for report conversions (Desktop Intelligence to Web Intelligence)- Redesigned and implemented security for the BusinessObjects version 4.1 SP2 upgrade- Remediated universes/reports impacted by replacement of the general ledger software- Trained team members in InfoBurst development- Develop InfoBurst components based on report distribution requirements- Manage content/account cleanup efforts (inactive user accounts and outdated content)- Assisting business users in training labs- Write technical documents for all aspects of each project

- Security model design and implementation for the BI enterprise- BusinessObjects security model design, life cycle management, administration, support- Software implementations/rollbacks- Production support (BusinessObjects, JIRA, Informatica, SQL Server, Tidal, software applications)- Data load processes (Tidal, Informatica, Spotlight)- JIRA development and administration for project management and support ticketing system- Promotions/demotions for life cycle management in BusinessObjects and Informatica- Change management for Business Intelligence- Training for BusinessObjects and JIRA (individual and small group)- Technical documentation

- Technical Lead for Highly Available 3-Tiered BusinessObjects Implementation- Security Model Design and Implementation- Process Design- Technical Documentation- Recommend best practices for the Enterprise- Reporting Application Administration and Support- Troubleshoot Business Intelligence application issues - Advise on use of Data Warehouse data - Perform Business Intelligence environment administration - SAP BusinessObjects platforms and Hyperion Performance Suite

- Prepared a business plan, negotiated a lease, secured financing, and planned and managed construction- Handled all aspects of business: established the business entity and IRS status, marketing, advertising, data analytics, legal, financial, accounting, human resources, benefits, safety, training, customer service, community involvement, foster program, maintenance, etc.- Managed the operation of a small dog daycare and boarding kennel- Gracefully closed the business in a manner that protected the interests of customers, staff, vendors, and the property owner

- Managed data warehousing/end user tasks for the migration from Hyperion Intelligence 6.x to Hyperion Performance Suite 8.3- Led the end user support team for the Americas Division- Acted as liaison between Bax Global and Brio/Hyperion Technical support staff in resolving issues, reporting bugs, and requesting enhancements- Administered and maintained the Brio 6 production servers - Investigated and resolved issues and document problem resolution

- Developed and deployed reports and dashboards- Modified existing Brio queries in conjunction with database changes to ensure minimal impact in reporting- Supervised the Denver business intelligence support staff- Installed, configured, upgraded, monitored, tuned and administered Hyperion Performance suite test servers- Identified hardware requirements and designed the application architecture for a Hyperion Performance Suite intranet/extranet- Managed a large, customized implementation of an extranet/intranet Hyperion Performance Suite system which included an online support system and user management tools- Prepared design and requirements documents for user management tools and online help and defined the database tables to drive these processes- Prepared project documentation related to the system deployment, issue resolution, training, requirements, test cases, and support processes- Tested Java applications and identified issues to be resolved- Acted as liaison between Great-West Healthcare and Brio/Hyperion Technical support staff in resolving issues and reporting bugs- Trained and led the administration team for Hyperion Performance Suite- Administered and maintained the Brio 6 production servers and client products, including SMS upgrades- Provided support to Brio users and developers- Investigated problems and documented problem resolution- Tested data in test and staging tables prior to production release- Led training classes for the Brio query tools and provided one-on-one mentoring as requested

- Developed and deployed Brio reports based on the approved functional report specifications and addressed issues reported by system testers - Reviewed functional report specifications and provided feedback to business analysts- Implemented and maintained the Brio environments at the development location and the client site- Managed development efforts of other Brio developers- Acted as liaison between analysts and testers- Provided Brio expertise to business analysts, DBAs, and client personnel who were unfamiliar with the tools- Performed data extract testing as documented in data extract test cases- Replicate the client's Brio production environment to create a development environment - Upgraded the Brio.Intelligence servers on the Solaris platform and client tools running on Windows- Investigated client's production problems reported by remote users and documented problem resolution

- Modified and improved EIS interfaces to distribute recent student assessment data via the intranet- Worked with the research and assessment staff to develop reports with EIS interfaces to meet the growing needs of the instructors- Provided feedback to the District's staff regarding application functionality and maintenance- Documented report/interface changes for the District's staff- Worked onsite for Core's clients to implement business intelligence solutions that addressed the client's specific needs, including installation and configuration of tools- Ensured transfer of knowledge through client mentoring/training and documentation- Moderated the Brio Software technical forum on the InnerCore- Participated in the development of RapidEIS and Core's Matrix Methodology

- Designed, developed and implemented Cherry Creek School District's first EIS interface to provide student assessment data to the District's top administrators- Defined the District's analytical and reporting needs, including contributing to the data modeling process - Trained the superintendent, his staff, and the executive directors to use iterative versions, including development of training materials