Lisa Van Rossum Email & Phone Number

Menasha Wi United States

Menasha, Wisconsin, United States

Menasha, Wisconsin, United States

Menasha, Wisconsin

Menasha, Wi

Menasha, Wisconsin

Appleton, Wisconsin

-Consulted with business leaders to assess effective solutions based on strategic needs, including identifying solutions, writing system requirements.-Served as subject matter expert on business process system.-Collaborated with cross-functional project teams to ensure alignment with other enterprise initiatives, acting as liaison between leaders and IT.-Served as testing leader for India offshore team to prepare them for process validation.

Appleton, Wi

-Trained and onboarded new analysts through coaching, and the design and development of plan building models, job aids and other learning materials. -Primary subject expert in defining and building the quality assurance process for assessing new analysts.-Selected to managed team of 12 during leader's 3 month absence. -Acted as resident expert for peers in building medical, critical illness, life and disability claims.-Resolved planbuilding service issues.

Appleton, Wi

-Planned and executed business critical platform transformation one claims processing system platform to new platform.-Build medical, life, disability plans on the new platform, ensuring accurate legislation and processing logic were in place.-Audited plans for compliance with state legislation.

Appleton, Wi

-Consulted with multiple stakeholders across the organization including medical vendors, claims leadership, quality assurance, sales, large case management to ensure effective management of planholder monies.-Led price negotiations and restitution with medical vendors.-Provided coaching and development to team members; participated in writing and delivering team performance reviews.

Appleton, Wi

-Managed end-to-end claims processing and customer service of large dollar claims and groups with alternate funded profile.-Analyzed savings reports and conducted provider audits.