Lisa Viall, Mba Email & Phone Number

Hollywood, Florida, United States

Selling custom Europe vacations, exclusively through travel advisors; managing partnerships with host accounts, nationally; also covering 9 states: TX, OK, AR, AL, MS, TN, LA, NY & NJ.

Miami/Fort Lauderdale Area

Florida

2012-2015: Territory: Florida travel agencies of all business models: brick and mortar, host accounts, and online2105-2016: Florida Host Travel Agencies-Consistently exceeds goals, growing strategic business models exponentially. -Develop and execute high level business and marketing plans, trainings, and events. -Travel agent advocate: Mentor new travel agency business owners to ensure mutual success. Partner with agents, nationally, to increase brand exposure. -Plan, develop and execute unique fam trip experiences. -Dynamic team player, as group lead on KPI improvements and new BDM training. -Deliver compelling presentations to diverse groups.

South Florida

"Doing business among friends". SKAL is an association of tourism professionals which encourages and creates a network of professionals around the world. It promotes seminars and conferences to strengthen the industry's professionalism.

Miami/Fort Lauderdale Area

•Optimize profitability through sales training, marketing, and elevating brand loyalty with largest volume partners through Customer Centric Sales best practices, average sales over $2 billion annually. •Initiate solutions for strategic and tactical direction aligned with organizational goals. •Partnered interdepartmentally to develop high level presentations, trainings and communications for internal and external customers in conjunction with all corporate initiatives and growth expectations. •Competitive analysis research and delivery to optimize marketing and communication strategies.•Drive excellence with ownership of productivity analytics and performance reviews through conducting audits for all initiatives, performance evaluation and profitability.•Strategy planning for major trade and consumer events.•Negotiated profitable business and marketing plans.

Miami/Fort Lauderdale Area

•Partnered with account owners and managers to market and advertise to grow product reach and revenue goals through all marketing media.•Assessed marketing opportunities to reflect corporate goals. •Generated more profitable, more innovative business opportunities.•Grew strong relationships with diverse distribution channels and business models (including traditional, online and strategic business models).•Established and negotiated effective and profitable business and marketing plans with external partners •Developed strategy for major trade and consumer events. •Consistently increased territory profitability through improving effectiveness of operational planning by 15% annually (over $22million).

Miami/Fort Lauderdale Area

•Century Club Member: consistent top 10 seller of cruises (over $1.2 million annually).•Assisted sales coach as team captain to motivate, train and mentor new sales people; Interviewed new candidates.•Participated in training with CRM taskforce and user acceptance technology (now called Siebel champions) •One of five people chosen to create customized email marketing program.•Helped develop PVP telecommuter program (second person to join, this disciplined force has over 100 strong salespeople to date) by establishing high standards and requirements to join this program. •Helped raise funds as a veteran United Way Leader; and recognized by U.S.Marine Corps for a job well done as Toys for Tots leader.

Acted as Manager on Duty to 40 acre resort property to provide successful operation in the absence any other managers. Acquired a strong knowledge of business management, kitchen and restaurant management, such as supervision, discipline, scheduling, training, accounting, and marketing. Reviewed employee performance: outlined expectations, instructed on proper methods, and recommended proper disciplinary actions. Proven ability to manage staff of over 20 people in multiple outlets and ensured adequate resources were scheduled for each event

Developed and executed restaurant's promotional campaigns; Trained new employees and performed under pressure in a fast-paced environment. Earned a reputation as a valuable and cooperative coworker by being fair, honest, and willing to help others when needed; effectively resolving conflicts at appropriate times; and assisting new managers and other staff to become familiar with policy and operations; Acted as a role model and mentor for new trainees engaged in on-the-job training. Trained in and maintained excellent interpersonal and communication skills that complemented proven creative problem solving capabilities; DBPR Chosen Food Safety Provider (NRA

Disney's Contemporary Resort: Revamped Guest Satisfaction Measurement program at a leading resort through qualitative and quantitative analysis of operations; Trained in all front office operations including management, front desk, guest services, bell services, and valet to complete Hospitality Management Internship.

Masters, Global Technology Management

Bachelors Of Science, Hospitality

High School, General Studies