Managing the Technical Field Trials of Virgin Medias Stream product in a pre-production environment, Also the Production Validation Trials in a production environment in readiness for customer release.Responsible for software releases to the trialist groups to ensure a streamlined running of the release cadence – achieved through assessment of trial tasks and technical user reports.Liaising with the technical and product teams on defaults, bugs and issues and attending weekly triage… Show more Managing the Technical Field Trials of Virgin Medias Stream product in a pre-production environment, Also the Production Validation Trials in a production environment in readiness for customer release.Responsible for software releases to the trialist groups to ensure a streamlined running of the release cadence – achieved through assessment of trial tasks and technical user reports.Liaising with the technical and product teams on defaults, bugs and issues and attending weekly triage calls.Tailoring technical explanations to non-technical stakeholders.Identifying critical bugs through feedback from Technical Field Trialists and triaging with Products team.Scripting homework and tasks to gain valuable feedback on bug fixes and newly deployed apps and features. Show less

Governance of the end to end Change Management process.Assessing and evaluating Requests for Change, including analysis of risk and impact to the business and customers.Holding Post Implementation Review meetings for changes that either failed or caused unexpected impact, ensuring root cause of failure was established.Chaired weekly Change Advisory Board (CAB) meetings to discuss high risk changes with stakeholders and partners.Volunteered in other areas as an Employee… Show more Governance of the end to end Change Management process.Assessing and evaluating Requests for Change, including analysis of risk and impact to the business and customers.Holding Post Implementation Review meetings for changes that either failed or caused unexpected impact, ensuring root cause of failure was established.Chaired weekly Change Advisory Board (CAB) meetings to discuss high risk changes with stakeholders and partners.Volunteered in other areas as an Employee Representative during the collective consultation. Acting as a point of contact for employees affected by business changes and taking forward concerns and counter proposals. “Voice of the Customer” champion, which involved having a direct contact with the end customer to gain insight in their experience with Three. Offshoring of the Change Management function to a Managed Service partner. This involved building a relationship with the service partner to enable knowledge transfer and reviewing progress with the added input of stakeholders and other partners.• Championed the role of Change Management on large projects, ensuring lead times were met, changes were successful and seen through to completion. • Held regular monthly meetings with aligned areas of the business, to provide feedback on quality of changes, adherence to process and validate measures of success. The meetings saw a substantial decrease in the number of rejected and failed changes, for which I received an internal award.• Contributed to the successful Mediation Cutover project, which saw all Mediation activities transfer over to new infrastructure.• Played a key part when the Change Management system transferred from BMC Remedy V7.5 TTMS to BMC Remedy V8.1 ITSM, contributing to the initial needs and requirements, to holding training sessions.• Defined and implemented virtual training sessions on the newly introduced Remedy system, to employees and partners at Data Centres and offshore locations. Show less

Employed as part of a Managed Service for Three UK, supporting their Service Management function.Evaluating Requests for Change, on both the Network and IT infrastructure from various sources including other Service Partners and third parties.Acting as a guardian of Three’s Network and InfrastructureReporting on Change Management SLA's in line with the customer requirements and chairing mitigation meetings with partners, providing feedback to the customer on issues such as failed… Show more Employed as part of a Managed Service for Three UK, supporting their Service Management function.Evaluating Requests for Change, on both the Network and IT infrastructure from various sources including other Service Partners and third parties.Acting as a guardian of Three’s Network and InfrastructureReporting on Change Management SLA's in line with the customer requirements and chairing mitigation meetings with partners, providing feedback to the customer on issues such as failed changes, emergency changes and incidents caused by change.Played a key part in identifying and implementing improvements to the Change Management process.Twice weekly chairing of the Change Approval Board (CAB) meeting, ensuring relevant parties were in attendance. These meeting were an effective way of ensuring that implementation plans, test details and regression plans were in place and understood, as well as ensuring that risk and impact were fully understood.Produced and distributed the daily Forward Schedule of Change (FSC) report. This gave details of all changes planned for the following 24 hours, which was an essential document to the Incident Management and Service Desk teams, in terms of giving them an insight into planned changes that would be happening. This ensured that tickets and incidents would not be raised for planned impacts to various services.Responsible for arranging and chairing Post Implementation Review meetings for any changes that caused unexpected impact or had to be backed out, to establish root cause.• Responsible for the update and re branding of all policies and procedures from previous Managed Service Provider.• Improvement of Change Management Process to ensure that any duplication of tasks were removed.• Building strong relationships and promoting the Change Management function to stakeholders and new partners• Knowledge transfer of Three’s processes to key parties.Moved to Three under TUPE Show less

Working on the Managed Service accounts for Three UK and EE to assess changes being made on the network and the IT infrastructure.Assessing and evaluating Requests for Change, including analysis of risk and full implementation.Chairing weekly Change Advisory Board (CAB) meetings to review changes that have an impact to businessParticipating in post implementation review meetings.Producing KPI reports on emergency change submissions, successful changes and failed… Show more Working on the Managed Service accounts for Three UK and EE to assess changes being made on the network and the IT infrastructure.Assessing and evaluating Requests for Change, including analysis of risk and full implementation.Chairing weekly Change Advisory Board (CAB) meetings to review changes that have an impact to businessParticipating in post implementation review meetings.Producing KPI reports on emergency change submissions, successful changes and failed changes.• Supporting the Change Management function on behalf of Three UK as part of a Managed Service.• Assessing and evaluating Requests for Change for both IT Infrastructure and Network and RAN related changes.• Multi-Vendor environment, building strong relationships with the customer and other vendors and partners including Nokia, TechMahindra, EE and MBNLMoved to Huawei under TUPE Show less

Support for Business Operations and IT.Point of contact for purchasing IT equipment and handsetsCollating and getting sign off for overtime claimsManaging annual leave requests and sickness through Oracle Ebiz systemEnsuring that weekly timesheets were uploaded in a timely manner for reports.Managing the requirements of new starters and leavers by arranging system access, security passes, laptops and handsets. Ensuring that all items are returned from leavers.

Support to head of department and direct reports to achieve the groups objectivesDiary management and coordination of meetings, including preparation of agenda and minute takingCompilation of weekly/monthly management reportsBooking and arranging travel, transport and accomodationRaising and tracking of purchase orders.Continuous update of company documentation including Org Charts and departmental procedures.Moved to Ericsson under TUPE