Lisa Walker Email & Phone Number

Tualatin, Or, Us

Hillsboro, Or

• Act as the primary point-of-contact to maintain overall customer satisfaction for designated customer accounts. Support customers worldwide in multiple time zones.• Coordinate changes in manufacturing supply and customer demands, then manage expectations relative to backlog revisions. Work closely with our CM to ensure shipments are on time and alert customers of any expected delays. • Spearheaded the creation of new SW licensing tool within SAP to generate MRF licensing for both permanent and temporary licenses, while also allowing the generation of provisional Node IDs. Worked closely with IT department and Engineering to test new tool and work out bugs.• Manage high volume of orders and in constant communication with internal and external customers on order status, including rescheduling and cancellations.• Provide Sales support for top tier telecom and healthcare customers – processing orders, reviewing quotes, contracts, SOWs, POAs & SLAs. Maintaining customer records and data.• Ensure POs contain all required information for PO acceptance and processing of the order.• Provide forecasting support to ensure customer does not go line down.• Work cross functionally with Sales, Operations, Finance, Planning, and Engineering.• Provide month end and quarter end support to obtain Company goals.• Create work instructions such as order processing, vendor sale creation, credit/debit memos and MRF license generation.• Participate in weekly customer calls to ensure customer request dates are being met timely. Escalate to upper management when needed.• Support compliance and audit activities related to Sales Operations. Possess compliance background related to written company policies, procedures and audits.• Generate MRF license files in SAP. Interpret codecs, calculate port counts for licensing and manually track customers usage of licensing to bill some customer in arrears.• Release RMAs in SalesForce. Determine if repair is in-warranty or out-of-warranty.

Managed a team of 5+ analysts, multiple accounts and $1.1M operating budget. Spearheaded high-level reporting cycles. Measured/analyzed outcomes for client product launches, announcements and events. Viewed as trusted advisor through understanding client’s needs and proactively providing recommendations.Project Management • Project manager for Windows Phone, T-Mobile, HTC and Abbott Vascular accounts. Responsibilities included: report management, reporting on influence and effectiveness of PR and marketing campaigns, client communications and relationship management, strategic business planning, developing and tracking KPIs, creation of SLAs and budget management. • Collaborated with colleagues from various regions (APAC, EMEA) to ensure gold standard reporting, working to meet multiple deadlines within scheduled timeframes. Managed client communications and requests.• Executed high-level reports for clients, working directly with clients and account teams to understand needs and set expectations. Advanced experience with Microsoft Word, Excel, PowerPoint and Outlook.Measurement and Analysis• Provided in-depth written analysis of data for reports, providing insight to help assist clients in making smart business decisions.• Measured ongoing, announcement and event coverage for clients and competitors by focusing on tone of coverage, key message pickup and call-to-action.• Captured and analyzed social media (Facebook, Twitter, WE twendz™ pro) to provide clients with snapshot of how brand / company was trending.Leadership• Managed Microsoft Windows Phone (team of 5), T-Mobile (team of 3), Abbott Vascular (team of 2) and HTC (team of 2).• Served as member of Extended Leadership Team (ELT), providing support to top executives on Insight & Analytics Team.• Ensured problem solving while proactively providing recommendations and ways to improve reporting outcomes, resulting in trusted advisor relationships.

Lake Oswego, Oregon

• Assisted in managing high-level projects from start to finish, reporting on outcomes of world-wide product launches to account partners and clients to help move business forward. Successfully delivered reports on budget and ahead of schedule.• Led meetings with clients and account partners in preparation of large reporting cycles and ongoing reporting needs to set expectations. Created Scope of Work documents to ensure all reporting areas were covered including digital media, social media, web analytics and broadcast.• Conducted trainings for various tools and systems team used for reporting, ensuring employees were comfortable and knowledgeable.

Lake Oswego, Oregon

• Captured high-volumes of coverage from top tier media outlets / influentials, compiling data into measurement database to measure effectiveness of PR and marketing efforts for clients.• Assisted owning ongoing reporting needs while participating in team meetings.

Lake Oswego

• Worked directly with various vendors to ensure office supplies were constantly stocked and employee needs were met, confirming smooth work flows and processes.• Operated office machines such as photocopiers and scanners to ensure important documents were delivered in a timely manner.

Bachelor Of Science (Bs), Psychology

Business Administration And Management, General

Enrolled in several Business and Accounting courses