Lisa Walker Email & Phone Number

Tualatin, OR, US

Hillsboro, OR

• Act as the primary point-of-contact to maintain overall customer satisfaction for designated customer accounts. Support customers worldwide in multiple time zones.
• Coordinate changes in manufacturing supply and customer demands, then manage expectations relative to backlog revisions. Work closely with our CM to ensure shipments are on time and alert customers of any expected.
• Spearheaded the creation of new SW licensing tool within SAP to generate MRF licensing for both permanent and temporary licenses, while also allowing the generation of provisional Node IDs. Worked closely with IT.
• Manage high volume of orders and in constant communication with internal and external customers on order status, including rescheduling and cancellations.
• Provide Sales support for top tier telecom and healthcare customers – processing orders, reviewing quotes, contracts, SOWs, POAs & SLAs. Maintaining customer records and data.
• Ensure POs contain all required information for PO acceptance and processing of the order.

• Managed a team of 5+ analysts, multiple accounts and $1.1M operating budget. Spearheaded high-level reporting cycles. Measured/analyzed outcomes for client product launches, announcements and events. Viewed as trusted.
• Project manager for Windows Phone, T-Mobile, HTC and Abbott Vascular accounts. Responsibilities included: report management, reporting on influence and effectiveness of PR and marketing campaigns, client communications.
• Collaborated with colleagues from various regions (APAC, EMEA) to ensure gold standard reporting, working to meet multiple deadlines within scheduled timeframes. Managed client communications and requests.
• Executed high-level reports for clients, working directly with clients and account teams to understand needs and set expectations. Advanced experience with Microsoft Word, Excel, PowerPoint and Outlook.Measurement and.
• Provided in-depth written analysis of data for reports, providing insight to help assist clients in making smart business decisions.
• Measured ongoing, announcement and event coverage for clients and competitors by focusing on tone of coverage, key message pickup and call-to-action.

Lake Oswego, Oregon

• Assisted in managing high-level projects from start to finish, reporting on outcomes of world-wide product launches to account partners and clients to help move business forward. Successfully delivered reports on.
• Led meetings with clients and account partners in preparation of large reporting cycles and ongoing reporting needs to set expectations. Created Scope of Work documents to ensure all reporting areas were covered.
• Conducted trainings for various tools and systems team used for reporting, ensuring employees were comfortable and knowledgeable.

Lake Oswego, Oregon

• Captured high-volumes of coverage from top tier media outlets / influentials, compiling data into measurement database to measure effectiveness of PR and marketing efforts for clients.
• Assisted owning ongoing reporting needs while participating in team meetings.

Lake Oswego

• Worked directly with various vendors to ensure office supplies were constantly stocked and employee needs were met, confirming smooth work flows and processes.
• Operated office machines such as photocopiers and scanners to ensure important documents were delivered in a timely manner.

Bachelor Of Science (Bs), Psychology

Business Administration And Management, General

Enrolled in several Business and Accounting courses