NextGen Healthcare, a computer software company that develops and sells electronic health records, revenue cycle management, medical billing, patient engagement and population health management to the healthcare industry.

Human capital advisory and project support for small to mid-size business clients on an intermittent or retained basis. Specializing in the analysis of existing HR business practices, recommendations for improvement, and the development of solutions within the areas of talent acquisition, employee relations, training, compliance audits, policy and procedures development. (www.OutsideTheBoxHR.com).

Provided direct strategic management guidance to a division Shared Service Center supporting three regional companies with 2,100 employees. Also supported a regional field client group of 1,000 employees in CA, AZ and NV. Primary accountabilities included employee relations, performance management, coaching/mentoring, recruitment and selection in both a union and non-union environment. Directed a staff of six exempt and non-exempt HR professionals.Built and managed a centralized HR Shared Services group of six HR professionals that supported three regions.Achieved 100% of on-time HRIS employee data entry which supported targeted nationwide metric. Managed workers’ compensation and leave management function that decreased long term leaves by 42% through establishment of a comprehensive interactive process.Established and managed centralized talent acquisition recruitment function in support of West Division that resulted in a 28% reduction of time-to-fill jobs. Recruited and interviewed top talent for Business Support Center opportunities. Managed team in the implementation of a new centralized electronic employee record filing system. Partnered with Regional HR Directors and VPHR to align all HR process across three regional companies.

Provided management consultation to a client group of 900 employees. Delivered HR services that supported the overall nationwide strategic business plan in the areas of workforce planning, employee development, performance management, employee relations, talent management and compensation.Conducted reduction-in-force adverse impact analyses and layoff notifications in a restructuring of three Financial Service Center’s that included the partial off-shoring of some positions to India.Partnered with other HR specialty functions (compensation, benefits, staffing, learning and development), to enact solutions for various changes in job grades, compensation and training needs. Managed leadership development process for assigned client groups by conducting needs assessments, 360 feedback process and individual development planning. Coached and counseled management in workforce planning, performance management and appropriate resolution of legal and employee relations issues, including investigations and conflict resolution.Conducted training for managers and supervisors on behavioral based interviewing, performance management and corrective action.

Established first centralized corporate recruiting function including the hiring and training of twelve nationwide recruiters. Managed the recruitment function in four business units encompassing 700 employees. Successfully met strategic initiative to increase sales capacity by 69%.Developed metrics and recruitment standards including a “Virtual Bench” tool to track and hire best-in class candidates, which resulted on being recognized as Department of the Year.Established behavioral-based interview guides and diversity contacts for college recruiting.

Effectively motivated and managed a nationwide recruiting team of fifteen professionals. Responsible for staffing positions in de novo markets across CA, AZ and NV. Developed talent acquisition strategies that drove recruiting team to successfully achieve hiring targets.Established local university recruiting for company’s Business Banking Professional program.. Partnered with corporate talent management team to source, interview and extend offers. Developed & implemented New Manager training program including orientation and on-boarding.Partnered with Corporate Affairs, Community Lending and Community Reinvestment Groups to establish diversity contacts for WAMU.

Independent Consultant focused on Distributor Recruitment and Screening, Product Training, and Network Marketing.

Led HR operations for Western Region. Managed HR function within sixteen offices across four states with 800 employees. Supervised two Human Resource Managers in off-site locations. Primary focus directed towards employee relations, compensation, benefits administration and performance management.Internal consultant to leadership teams to ensure appropriate administration and implementation of policies, procedures and programs. Established college recruitment program and diversity contacts.

Accountable for all HR functions within this start-up company. Managed a staff of four in the Office Services and Payroll departments with budgetary accountability.Developed and implemented all HR policies and procedures.Negotiated and implemented new medical and dental plans providing increased coverage while achieving 36% savings from previous plan.Participated in facilitating three major organizational restructures.

Accountable for HR function of Technology & Ventures R&D division with focus on employee relations, performance management, recruiting, coaching/counseling and succession planning. Managed and tracked all temporary hiring for five divisions.