Motivated IT leader and business professional with 20+ years management, information technology, and customer relations experience. Passionate about IT Service Management and Delivery with proven results delivering business value and continuous improvement for stakeholders. Effective people leader, mentor, and relationship builder within all levels of the organization. ITIL and ITSM expertise. SKILLS: • Proven ITSM leader in organizational change and transformation to deliver efficiencies and value. • People manager including direct and indirect reports (on-site, remote, offshore, managed services) to meet high performance standards and deliver Business needs.• Excellent communicator at all organization levels.• Works well to effectively prioritize concurrent projects with excellent critical thinking skills.• Strong ability to translate complex business requirements and work processes to facilitate adoption while controlling financials across cross-functional teams.• Experience with merger and acquisition IT asset transitions.• Technical skills: ITIL framework, ServiceNow ITSM, CMDB, Asset Management; data and service mapping; Axios ITSM assist; IBM Maximo; Azure DevOps; Microsoft M365 products, SharePoint; Tableau; Gatekeeper; Agile methodologies, PCI, SOX
Listed skills include Management, Leadership, Customer Service, Team Management, and 31 others.