Lisa L. Weinley Email & Phone Number

Elkhart, In, Us

Goshen, In

Middlebury, In

Leading all aspects of GSA, State, National, Regional, and University Sales Contracts, including expansion, compliance, pricing, and reporting requirements, processing of special pricing requests, and searching out and participating in new business opportunities through bid invitations. Continue to aide in training and developing Customer Service and Order Entry teams as well, as needs are identified.

Middlebury, In

Training Manager/Project Manager, January 2016-December 2016Lead strategist and visionary in charge of managing all aspects of project management from inception to completion including managing Project Management Log and holding bi-weekly Project Management meetings with internal employees to discuss progress of each project and any possible snags or challenges. Develop Training Materials and present to employees on a variety of topics; helping employees to work toward and accomplish continuous improvement goals for both the company and the employee; developing career goals for each employee; providing feedback to both the employee and the Director of Customer Service regarding employee development.Key Accomplishments Set the overall tone for project delivery and verbalized expectations by holding initial introduction meeting with End User, Dealer, Sales Representatives, and Customer Service Representatives. Currently in the process of conceptualizing, creating and developing comprehensive training materials and conducting in-depth training classes for Customer Service Representatives as well as Order Entry Associates on operational process, product knowledge, and soft skills. Brought on to streamline and improve the process for the daily Quality RMA meetings where all replacement orders entered are reviewed to determine qualification for replacement and process for replacement as well as to ensure CSRs are properly trained on necessary products or processes.

Middlebury, In

Customer Service Manager, 2004-2016Oversaw, led and directed daily operations including order entry, order verification and customer service for offices in Middlebury, IN, Florence, AL, and Spring Lake, MI. Supervised and assisted Customer Service Associates with all their daily activities while also managing departmental planning, hiring, and training.Key Accomplishments Reinforced operation by preparing and conducting the Customer Service portion of off-site Sales Representative's Training sessions Traveled regularly to regiional offices in Florence, AL & Spring Lake, MI to meet with heads of Manufacturing, Customer Service, Purchasing, Shipping, Receiving and Quality for strategic operational planning Boosted employee morale and increased productivity by personally accompanying each CSR to their major market territory to experience "a day in the life of a salesperson" to have a better understanding of the tools needed to improve their working environment Coached and developed Customer Service Team as well as the Order Entry Team and empowered them to develop creative solutions when handling complex escalations Support the GSA Contracting Officer in handling GSA annual reviews for the companySenior Customer Service Representative 1997-2004 Leveraged key organization, people management, direct interfacing and communication skills to deliver top-quality customer service functions including answering phone calls and emails Reinforced operational success by handling the following tasks with the highest levels of integrity and professionalism: responding to requests for quotes, entering warranty service parts requests, assisting in pricing and discounting requests, notifying customers of late orders, answering diverse product-related questions, customer escalations and supporting the Customer Service Manager with special projects.

White Pigeon, Mi

Aid salespeople in sales calls to customers; writing and estimating orders; scheduling orders for manufacturing; leading guided tours for new dealers and prospective customers.

Mishawaka, In

Assist Customer Service Representatives when encountering obstacles; handling escalations; planning for future training and hiring needs; visiting new customers with Sales Reps; budgeting; participating in monthly Sales Meetings; coaching and guiding Customer Service Representatives.

Middlebury, In

Tracking and following up on Market Leads; preparing and shipping mailings; assisting Customer Service with entering orders.

Ba, Marketing Major

Business Management/Marketing major

Pre-Business, Business, Management, Marketing, And Related Support Services

Pre-Business Management studies