Lisa Whalen Email & Phone Number

Chicago, Il, Us

Chicago, Il

Chicago, Il

Chicago, Il

Manage desktop support group for 350 end users. Responsible for budgeting and purchasing of desktop eqiupment, peripherals, and softwareManage SharePoint integrationManage major projects such as desktop refreshes and software implementations.

• Developed and maintained new web-based applications for use by internal employees and external clients. Remote training and support as needed. • Supported and maintained existing ASP.NET/SQL-based and Lotus Notes web applications. Many applications focused on productivity, customized by department. Collaborated with assigning attorneys to tailor the applications to fit their needs. • Project manager for viDesktop (enterprise talent management software). Worked closely with vendor, Legal Recruiting department, and various partners to customize, implement, and support new modules for legal recruiting and associate development.• Managed people and technical resources to meet timelines on client-driven projects.• Responsible for generating own project list. Worked independently yet maintained regular contact and relations with rest of large IT department. • Member of management team for IT department responsible for change management, budget review, and long-range planning.

o Led three-person team developing and supporting home-grown Lotus Notes applications.o Responsible for implementation and support of enterprise e-mail system. o Collaborated with IT, Recruiting, Marketing, Corporate, Real Estate, and Trusts and Estates departments to create applications such as associate productivity reporting, interview follow-up, transaction tracking, bug tracking, and change management.o Provided mentoring and training for staff.

Managed application development and support group responsible for:o Second-level application support to approximately 800 users. Supported applications included WordPerfect, Word, Excel, Lotus Notes Mail, PC Docs (later iManage) and many legal applications.o Application integration.o Development of in-house applications used in multiple locations.o Enterprise E-mail implementation and support for multiple locations.Provided mentoring and training for staff.