Lisa Wong Email and Phone Number
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Lisa Wong personal email
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Lisa Wong phone numbers
I build, scale and transform technical and operations teams & establish repeatable processes for companies of any size.As a senior technical leader with 15+ years I inject a deep understanding of the customer to optimize how people, products and processes interact for an exceptional customer experience.Professional Highlights include:➢ Transformed Customer Experience operating model for higher CSAT and efficiency, including 24/7 tiered support, recruited highly technical video streaming skillset to build Tech & Developer Support, Documentation and Training global teams (20+ people). Customers included NASA, MLB, major broadcasters.➢ Led start to finish company-wide shift to Agile resulting in improved Engineering efficiency & Customer Experience ($2B revenue, upfront savings of $12M).➢ As Sr. Director of Engineering Services, leveraged deep understanding of technical customers (developers & architects) to persuade CMO/CRO to extend trial period from 30 days to 6 months, allowing evaluation of SDK implementations which resulted in improved sales.Reach out if you want:✅ advice on building Engineering, Operations, Customer Experience, Program Management teams from scratch or to grow to the next level✅ advice on implementing Engineering best practices with success metrics✅ to bounce ideas off as a startup or nonprofit needing to up-levelI am also happy to connect around my interests: road cycling 🚲 and women in tech 👩🏽💻Engineering & Quality Leadership | Customer Experience | Engineering Best Practices | Operations | Program Management | Startup Scaling | Digital Publishing | Team Development |
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Technical Operations And Programs ConsultantL2 SolutionsCalifornia, United States
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Independent ConsultantIndependentCalifornia, United States
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Director Of Alum RelationsLwt: Advancing Women In Leadership Jun 2023 - PresentMountain View, Ca, UsLWT's mission is to help professional women develop the skills they need to achieve their career goals. WILpower is a nationwide program dedicated to the advancement of women in leadership.• Re-activate global alum community to bring more value to current participants and alums, grow referrals and corporate sponsorships. Create and implement strategy for the growing alum community to stay connected in a virtual program and increase engagement. -
Director Of Technology And OperationsLwt: Advancing Women In Leadership Jun 2021 - Jun 2023Mountain View, Ca, UsLed the Technology & Operations• Revamped tech stack saving the organization > 75% in annual running costs and > 66% in implementation costs, and a reduction in incident rate by 90%. • Stabilized operations by creating an IT runbook and introducing operational procedures, templates, training and shared repository. • Migrated from custom Salesforce app to simpler, more effective customer and event management solution. Implemented automation to minimize manual monitoring, data entry and reporting.• Designed and updated user experience workflows to improve engagement and shift to an online program.
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Senior Engineering Program Manager, Adobe StockAdobe Apr 2019 - Apr 2021San Jose, Ca, UsLed Search, Machine Learning and Site Experience teams involving innovative visual search capabilities based on AI and ML to provide users efficient content discovery. Managed multi-cycle portfolio, drove initiatives to improve transparency between matrixed teams for alignment and accurate release scheduling, and created project planning and visualization templates that were implemented across groups. -
Senior Director, Community And Developer RelationsWowza Media Systems 2015 - 2017Lakewood, Colorado, UsDeveloped strategy, roadmap and content for developer and advocate programs for enterprise video streaming solutions, mobile app SDK and SaaS community. Managed new customer programs, releases using Agile methodologies, and transition to new support toolset. -
Senior Director, Engineering Support And ServicesWowza Media Systems 2011 - 2015Lakewood, Colorado, UsBuilt Technical/Developer Support, Documentation and Training groups from 1 contractor to 3 global customer-centric groups. Transformed Support operating model for higher CSAT and efficiency, and drove teams to produce a library of 600+ tutorials and 30+ examples of implementations.
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Senior Engineering ManagerAdobe 2010 - 2011San Jose, Ca, UsBuilt and managed global Quality Engineering and Release Engineering teams for Creative Suite apps and services, Adobe’s flagship product ($2B annual revenue). Drove programs to improve customer experience and engineering efficiency, reduced test cycle by 30% and reduced P1 deferral rate by 43%.
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Senior Quality Engineering ManagerAdobe 2004 - 2010San Jose, Ca, UsBuilt and managed Quality Engineering teams in the US and China focused on customer workflows and integration. Drove programs to improve customer experience and engineering efficiency by implementing best practices, Agile methodologies, NPS, and fostering more connection with Support and customers.
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Senior Quality Assurance ManagerVirage (Acquired By Hp) 2000 - 2003Built and managed Quality Assurance and Release Engineering teams for streaming media and MAM solutions. Designed customer success strategy with a focus on end-to-end workflows. Established and managed quality standards, beta and localization programs.
Lisa Wong Skills
Lisa Wong Education Details
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California Polytechnic State University-San Luis ObispoComputer Graphics Concentration -
Leading Women In Technology (Lwt)Wilpower Leadership Program
Frequently Asked Questions about Lisa Wong
What company does Lisa Wong work for?
Lisa Wong works for L2 Solutions
What is Lisa Wong's role at the current company?
Lisa Wong's current role is Technical Operations and Programs Consultant.
What is Lisa Wong's email address?
Lisa Wong's email address is la****@****obe.com
What is Lisa Wong's direct phone number?
Lisa Wong's direct phone number is (408) 536*****
What schools did Lisa Wong attend?
Lisa Wong attended California Polytechnic State University-San Luis Obispo, Leading Women In Technology (Lwt).
What skills is Lisa Wong known for?
Lisa Wong has skills like Quality Assurance, Agile Methodologies, Saas, Product Management, Cloud Computing, Software Quality Assurance, Software Development, Quality Control, Team Building, Process Improvement, Developer Relations, Community Engagement.
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