Lisa Chang Email and Phone Number

Supported the development and growth of the Pacific Northwest market across buyer groups, complementing network strategy, sales and distribution leadership. • Oversaw day-to-day market operations and functions; served as initial point of contact and gatekeeper for incoming internal and external requests impacting health plan, market, or its resources; advised and managed strategic, high priority opportunities from incubation to execution• Spearheaded design and execution of annual end-to-end market strategic operating plan and initiatives; facilitated and managed key meetings with ELT to advance health plan growth, affordability strategy, and team performance• Managed monthly APEX projections and reporting as related to sales pipeline and membership• Established and led key business rhythms and championed operational discipline, including budget management, staffing/headcount, multi-state office management, sponsorship and market investments • Authored communications and produced market events, including strategic memos and plans, industry speaking engagements, town halls, and launch of co-branded Seahawks Healthcare Hero program • Owned community and employee engagement strategy, started inaugural market-wide Day of Service, and granted over $100k annually to local non-profits dedicated to underserved communities

Service owner with accountability for ensuring seamless client and member experience for Regional clients throughout Pacific Northwest and Northern California with ownership and accountability of service delivery. Nominated for 2019 Gold Circle Schnuer Partner of Choice award (demonstrated high performance and achieved outstanding results).