Lisa Church

Lisa Church Email and Phone Number

Vice President Service and Solutions at ABNB Federal Credit Union @ ABNB Federal Credit Union
chesapeake, virginia, united states
Lisa Church's Location
Hampton Roads, Virginia Metropolitan Area, United States
Lisa Church's Contact Details
About Lisa Church

Everything I’ve done in my life, has prepared me for the role I have today. From my very first job as a telemarketer at age 15, to my corporate years in sales and service and my recent roles in banking, they all guide me every day in my relentless pursuit to create memorable experiences by engaging employees, communicating and promoting learning and development. Find me on twitter @lzchurch.As a Training and Communications Executive, I am:- A passionate leader with 15+ years experience in environments ranging from Forbes 50 to Mid-Small companies.- Highly skilled in the art and science of customer service and the customer experience, sales, retail, call center and banking.-Convinced that cultures, training, learning & development and new ideas must be branded and marketed with passion and discipline. -Committed to promoting a culture of learning through organized training and self-guided developmental and digital experiences that fully utilize technology.-Obsessed with continuous improvement in teams, organizations and myself.- Author of Hope is Like the Sun (HopeXchange Publishing, 2004)- Founder of HopeXchange, a company dedicated to the support of women and families impacted by miscarriage, stillbirth or early infant death.

Lisa Church's Current Company Details
ABNB Federal Credit Union

Abnb Federal Credit Union

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Vice President Service and Solutions at ABNB Federal Credit Union
chesapeake, virginia, united states
Website:
abnbfcu.org
Employees:
234
Lisa Church Work Experience Details
  • Abnb Federal Credit Union
    Vice President Service And Solutions
    Abnb Federal Credit Union Sep 2019 - Present
    Chesapeake, Virginia
    Responsible for championing the sales culture for the Credit Union and striving to exceed service level expectations. Oversee all member facing areas to achieve exceptional service standards by leveraging technology, instilling accountability, coaching/mentoring, and fostering a high energy environment within all member facing channels including the branch structure, the virtual eBranch and the member service center/call center. Also responsible for the Training Team and it's growth to provide enterprise-wide support.
  • 1St Advantage Federal Credit Union
    Vice President Corporate Communications/Training
    1St Advantage Federal Credit Union Mar 2014 - Sep 2019
    Responsible for managing internal corporate communications, all aspects of training and organizational development, company-wide coaching, the intranet and enhancing the brand by driving culture, customer experience and community initiatives.
  • 1St Advantage Federal Credit Union
    Chief Experience Officer/Vice President
    1St Advantage Federal Credit Union Mar 2008 - Mar 2014
    Integrate the Customer Experience into all aspects of the business and at every member touch point. Promote the Employee Experience and drive culture. Manage all aspects of training, the intranet and organizational development and partner at all levels of the organization.
  • 1St Advantage Federal Credit Union
    Assistant Vice President Of Training
    1St Advantage Federal Credit Union Mar 2007 - Mar 2008
    Member of the Executive team and responsible for company-wide training function. Established in-depth new hire training program, programs for existing staff, and all management development.
  • Langley Federal Credit Union
    Director Of Training
    Langley Federal Credit Union Jul 2005 - Mar 2007
    Owned the training function including Management Development for a $1 Billion credit union with stand alone, storefront, online and call center touch points.
  • Verizon
    Knowledge Resources/Corporate Training
    Verizon Jan 1996 - Jan 2005
    Mci Commications
    Corporate roles that supported 20+ sales and customer service centers in the U.S. and Canada. Created, designed and facilitated management development programs for all levels of management. Provided ongoing, remote support for call centers implementing training and quality programs. Hosted national weekly calls and represented training on national level projects.Held the following corporate roles: Management Development & Support Manager, Training Implementation Manager and New Hire Training and Development Support Manager. Also held Quality Implementation Manager role.

Lisa Church Skills

Leadership Training Customer Experience Management Coaching Program Management Strategic Planning Team Building Call Centers Leadership Development Customer Service Team Leadership Performance Management Strategy Marketing Workshop Facilitation Sales Business Development Project Planning Internal Communications Banking Business Strategy Employee Engagement Contact Centers Program Design And Implementation Stategic Planning Innovation Motivating And Coaching Teams Presentation And Facilitation Organizational Development Change Management Project Management Telecommunications Cross Functional Team Leadership Customer Satisfaction Business Process Improvement Vendor Management Public Speaking Strategic Partnerships Training Needs Analysis Assessment Quality Management Quality Assurance Artificial Intelligence Machine Learning Neural Networks

Lisa Church Education Details

Frequently Asked Questions about Lisa Church

What company does Lisa Church work for?

Lisa Church works for Abnb Federal Credit Union

What is Lisa Church's role at the current company?

Lisa Church's current role is Vice President Service and Solutions at ABNB Federal Credit Union.

What is Lisa Church's email address?

Lisa Church's email address is lc****@****age.org

What is Lisa Church's direct phone number?

Lisa Church's direct phone number is +175781*****

What schools did Lisa Church attend?

Lisa Church attended Hofstra University, Universidad De Sevilla.

What are some of Lisa Church's interests?

Lisa Church has interest in Health, Education, Economic Empowerment.

What skills is Lisa Church known for?

Lisa Church has skills like Leadership, Training, Customer Experience, Management, Coaching, Program Management, Strategic Planning, Team Building, Call Centers, Leadership Development, Customer Service, Team Leadership.

Who are Lisa Church's colleagues?

Lisa Church's colleagues are Amanda Corbett, Judy Horn, Lisha Faison, Ryan Dutil, Jennifer Oneal-Afraj, Sandra Rock Lawrence, Marie Johnson.

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