Lisa Zeltzer Email & Phone Number

Toronto, On, Ca

Toronto, Ontario, Canada

Communications for the launch of Unity Health's new electronic patient record system including conducting interviews, crafting stories, generating social media content, and graphic design for print materials. Recruit, interview, onboard and manage a pool of over 60 Patient and Family Partners across Unity Health. Identify story opportunities, interview staff and patients and write articles that highlight Patient and Family Partner contributions for Unity Health’s social media channels, website and newsletters. Write and design a variety of materials such as web content, presentations, annual report, and a newsletter for Patient and Family Partners. Created, designed and wrote successful funding proposals for Unity Health Foundation resulting in a phase 1 grant of $20K; and a “Music in Motion” campaign to benefit the most vulnerable inpatients.Work with leaders and staff to advance the culture of patient family engagement and partnership at all levels of hospital decision-making, including governance, research, education and service design and delivery.Design and implement a robust communications strategy that aims to increase awareness and use of Interpreter Services across Unity Health. Develop a new patient experience curriculum for critical care staff to help enhance and evaluate the patient experience they provide, which will be measured by care experience surveys.Project Co-Investigator evaluating the impact of compassionate care for patients receiving involuntary mental health admissions from the emergency department.

Translate current health research into plain language reviews for Instagram @health__madesimple

Created and maintain a humour lifestyle social media platform with 28k followers.Cultivate and manage relationships with brand sponsors, utilize editing applications to create posts, and optimize engagement by paying attention to current trends and changing algorithms.Featured in: BuzzFeed, HuffPost, Today Parents

Interviewed staff and wrote articles on patient safety topics for publication in the Unity Health newsletterLed improvement initiatives to optimize patient safety, including the development of a patient-friendly CPR pamphlet and a suicide prevention policy Developed a patient and family-friendly template for patient safety and quality improvement reportsLed the design and implementation of a network-wide incident reporting system and provided comprehensive education and support to staff across the organization

Geriatric Inpatient Rehabilitation; Mobility Clinic; Falls Prevention Clinic

Leadership position targeting development, planning, implementation, monitoring and evaluation of clinical educational initiatives and projects hospital-wide and program-specific with a focus on geriatrics

Casual employee in the Orthopaedic and Cardiac UnitsContracted employee on the CCC and long term Palliative UnitsContracted employee in the NICU

Primary author of StrokEngine-Assess Conducted literature reviews on stroke assessment tools Synthesized evidence into modules that enable clinicians to select the best available tools

Primary coordinator for a smoking cessation clinical trial Wrote manuscripts and presentations, peer-reviewed publications for medical journals

Masters Of Science In Occupational Therapy, Occupational Therapy/Therapist

Foundations Of Digital Communications Strategy & Social Media

Honours Bachelor Of Arts, Psychology