Lisa Z Email & Phone Number

Worcester County, Massachusetts, United States

While full-time caretaking for mother, I shop for, prepare and cook appetizers, family style meals and desserts for parties, game nights, single parents, elderly neighbors and friends and family.

Worcester County, Massachusetts, United States

Full - time caretaker for mother, diagnosed with dementia.

Prepared any/all dishes for busy, scratch Italian kitchen

Worcester, Massachusetts, United States

Worcester, Ma

Worcester, Ma

• Chopped, sliced, seasoned and prepared meals, including all meats, vegetables, starches and desserts 3 meals a day, 5 days a week for 110+ adults in a rehabilitation setting• Practiced portion control, recipe maintenance and leftover management for all foods, according to menu that was printed weekly and frequently changed• Managed, supervised and trained all employees in chef’s absence

Worcester, Ma

Whitinsville, Ma

Customer Service Rep for huge catalog company, taking orders, helping w/orders, etc

This is a seasonal, part-time position. I am basically the first person all clients see upon entering our office. I greet and get personal information and match them with a tax preparer that can help with their needs. I also help all the tax professionals with their paperwork, case studies and whatever else needs to be done. I maintain the office and waiting areas and have filled in at various offices, as they are short-staffed this year. I've had nothing but positive feedback from my Office Leader and District Managers and won an award for outstanding customer service last year.

January 2007 – November 2008 (1 year 11 months) Processed new business application files for Universal and Variable Life Insurance policies for the Underwriting Department of a global financial services company using both paper files and virtual software systems, including both mainframe and internet-based systemsBuilt and organized client files by compiling applicant's medical history, driving records, financial history and anything else required by Underwriters to gauge company risk and determine life insurance eligibilityAfter 3 months, was promoted to the Direct Processing Unit, a high-profile team that worked exclusively with banks and wire-houses (Bank of America, Wachovia, Raymond James and others); was direct contact for agents, brokers and regional vice-presidents for any new business matter.

Managed a staff of three client services representatives that communicated with clients and processed complicated health insurance applicationsProcessed and reviewed three order management systems for food, formula and Canadian orders for the 300 orders shipped weeklyCommunicated, through written and verbal correspondence with internal and external customers, insurance companies and state governments, schools and hospitals and UPS regarding delivery issues

•Attended town events and meetings, including Board of Selectman and School Committee•Interviewed residents and officials and wrote articles, varying in length and content, for local newspaper

Prepared letters, motions and legal briefs on immigration, criminal and civil legal matters for state, federal and appeals courts and The Supreme CourtMaintained client files, answered client concerns on telephone and in personConducted legal research using Westlaw, Internet search sites and news sources

Researched, wrote and edited stories for Software Magazine and its related websites; MS Word, Excel and ACT databasesMaintained meeting schedule for three editors; Met with CTOs, CIOs and product managers, for product updates, announcements and news about the software industryAssisted vendors with information, facts and support for editorial opportunities

Media Relations SpokespersonMaintained daily news clip file for employees of Boston police headquarters, enabling quick access to police developments and articles of interest Organized press conferences for police commissioner, police staff and members of the Boston mediaWrote press releases and articles for Department intranetActed as spokesperson for Department on a variety of police related issues Organized and maintained office of 2 full time police officers, director and administrative staff

Researched, wrote and edited articles for the West Weekly section of the Boston GlobeAssisted reporters with fact checking and research, using search engines, Globe archives and interviewsMaintained office of advertising and editorial staff through mail, phone, fax and copying dutiesCoordinated meetings, interviews and appointments for advertising and editorial staff

Bs, Journalism/International Affairs

Activities and Societies: Northeastern News 1997 to 2002 Student Government Senator 1997 to 1999 Study Abroad participant - Melbourne.

Study Abroad - 6 Months, International Affairs, One Semester

Activities and Societies: Contributing writer to Lot's Wife, school newspaper; participant in 4-person radio show for school's radio.

Education record

Study Abroad participant: Semester at Sea Activities: Visited and studied in 11 countries, wrote for Seawatch News, spoke at Take Back.