Lisbeth Sanchez Email & Phone Number

Pierce Boston

Boston, Massachusetts, United States

-Conduct audits and oversee utility accounts, expenses, and vendor contracts for three entities.-Manage vendor service contracts, ensuring compliance and cost- effectiveness.-Assist in developing and monitoring budgets, preparing expense reports, and facilitating month-end financial processes for ownership review.-Administer the properties' social media.

Boston, Massachusetts, United States

• Lead The Verb Hotel from #3 on TripAdvisor to #1 ranked Best Hotel in Boston out of 99.
• Exceeded budgeted Gross Profit for 2021
• Introduced budgeted management tasks such as checkbooks for each department within the hotel.
• Oversees AR and AP
• Oversees monthly senior management and owner presentation for Profit and Loss of the hotel.
• Achieved a 92% employee satisfaction survey for 2021

Pierce Boston

• Lead and coached a team of seven concierge
• Provided and trained concierge team members to deliver high class customer service to all residents, and commercial tenants of the building.
• Provided weekly service audits to concierge staff in order to improve on LEARN Module and increase residential satisfaction scores.
• Maintained a 95% occupancy rate within the residential building for the year of 2020
• Increased Wildly Important Goal of Google reviews from a 4.4 to a 4.6 rating.
• Introduced and published weekly newsletters for all concierge, maintenance and management staff within the building.

Fenway, Boston, Massachusetts

• Accomplished daily package audits
• Ensured all guests, residents and commercial tenants were checked in
• Completed property tours

Boston, Massachusetts, United States

• Secured 20 office tenants by completing hourly tours and constant security camera footage
• Assisted visitors with check ins to specific companies within the property.

Boston, Massachusetts, United States

• Assist Human Resources and Management with new hire documents and file organization
• Managed chargebacks for all disputes of the hotel
• Organized and oversaw onboarding team members and specifically provided hands on training to all Hostess or Hosts.
• Assisted event coordinator with all large party reservations within the Broadway Restaurant Group
• Managed all large catering orders and pastry orders

South Boston, Boston, MA

• Lead and couches over eight staff members on the hostess team
• Provided high class customer service training to all team members
• Managed over four hundred reservations durning all hours of operation
• Ensured all reservations were seated at the scheduled time
• Managed all take out in-house and third party delivery companies such as UberEats, Doordash, and Caviar

South Boston, Boston, MA

• Expert in Toast and & Aloha systems
• Ensured all guests were correctly seated in designated waitress sections
• Provided high class, and efficient service to all customers.

Boston, Massachusetts, United States

• Assisted the head Human Resource Leader with all new hire orientations
• Preformed background and credit checks on prospects
• Organized all employee files
• Provided knowledge of available benefits to over five hundred employees

Bachelor'S Degree, Physiology, General

Education record