Collaborating with internal departments to ensure that IT needs are met, prioritizing and resolving IT concerns and escalating serious issues to relevant staff. Writing standard operating procedures for new processes. Assist clients to allocate licenses for O365 and management of administration portal.

Technical and Sales support for new customers acquiring Google for Work services, helped them on their initial setup, guided them through their domain host setup and email records configuration. Upsell Google for Work products for new clients.