Lisbeth Gamboa Email & Phone Number

Vaughan, On, Ca

- Initiate and drive major projects involving data collection, analysis, and investigation, develop recommendations, advocate initiatives, and create a model for implementation. - Partner with Sales leadership by initiating and driving major projects involving Sales Operations analysis and investigation including, but not limited to, developing recommendations, advocating prioritization of initiatives, and creating a model for implementation- Create and implement strategies for sales process improvement and effectiveness that facilitates an organization of continuous process improvement, drive implementation and adoption of sales tools & support to ensure efficiency and consistency in coaching, performance, and reporting.- Demonstrate a strong ability to partner with cross-functional teams, including Sales Enablement, Marketing, Product Development, and others, fostering a collaborative culture and managing diverse stakeholders. This includes applying conflict resolution and consensus-building skills to drive sales process improvements and enablement initiatives- Lead implementations for Segment acquisition & global integration- Work across Sales Operations to ensure best practices in process, tools and adoption

Toronto, Ontario, Canada

Constantly improve our sales funnel through data, systems, strategy and process.

Toronto, Ontario, Canada

Toronto, Canada Area

- Led "Salesfoce Process"​ initiative to improve sales productivity- Rolled out new policies and business process to support new Salesforce implementation for sales users- Developed sales initiative programs - Built cross functional relationships to enhance sales channels and overall performance (Sales, Finance, Product, Customer Support, Marketing, legal) - Salesforce.com administrator, build reports, managing campaigns, creating dashboards, and deploying process changes

Toronto, Canada Area

- Responsible for managing Business Development for large accounts, primarily with Financial Services, US Government, Healthcare, and Communication industries. - Initiate and execute our strategy for social selling which allowed us to drive more sales initiatives and build a healthy pipeline- I had success leveraging insights and started to build relationships with our LinkedIn network- Focus on sales training and team building, which help us to succeed in all Business Development initiatives - Prepare pipeline, QBR and forecast reporting for CEO and VP of Sales- Organize the annual Sales training with 10+ sales managers

Richmond Hill, Ontario

- Help my team of Account Managers achieve more than 100% of quota. Account Managers made Presidents Club.- Identify Strategic Accounts and current projects for my assigned territory- Customer insights for all current customers- Schedule sales demonstration appointments for Field Sales Reps- Main contact for Salesforce integration project - CRM Management- Understand products, competition, strengths and functionality in sufficient depth to qualify prospects by phone - Report on sales activity and forecast to Senior Sales Management- Sales Tools strategy, and implementation

- Provide administrative support to the Sales and Marketing group- Organize and manage customer conference calls, meetings, events- Manage memberships in professional organizations. Ensure on-time payment of fees, keep corporate information up to date, track and report on sgnificant association events- RFI/RFP co-ordination- Lead Qualification and segmentation- Campaign Execution- Execute effective Customer Connect and Nurture Programs including customer surveys, email campaigns- Inbound pre-qualification of leads

Headquartered in Toronto, Canada, for over 25 years Xenos has provided high-performance data and document management solutions to Enterprise class organizations. Xenos has offices in Canada, the United States, the United Kingdom and France and sells and supports its solutions directly and through a global network of resellers and partners.

- Spanish/English translator for teacher/students interviews

- Conduct training sessions for Technical Support Analyst - Handle all escalations - Act as a first point of contact for calls and web portal tickets for Gold customers - Mentor Technical Support Analyst team members- Duplication and problem investigation for direct clients- Assist with documentation and communication of standard call resolution - Monitor calls in queue to ensure Service Levels are achieved- Maintan an internal customer satisfaction of 95% approval from the Technical Support Analysts

- Respond to calls according to priority levels and follow escalation paths- Resolve customers technical issues and meet SLA's- Communicate with third party suppliers- Create knowledge base documentation to troubleshoot common issues

Marketing Essentials Certificate, Marketing

Marketing Essential Certification

Oracle Dba Administrator And Pc/Lan Support, Oracle Dba

Computer Programming, Computer Programming